Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,407)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Healiby

Nov 05, 2024  on Shopify

Very helpfull stuff. Big selection of products and option to find new products and it actually works. I found a product I want to sell, requested it and the next day it was ready to sell.

Dzineprintz Store

Nov 05, 2024  on Shopify

I have not placed an order with Zendrop for some time and forgot the process, the help desk team were very helpful and fast and were able to help me with every question I had in regards to my order and the process. Thanks Team

AirTag Trackers

Nov 04, 2024  on Shopify

best costumers support ever really i love them helpfull and my costumer support assist was Markgil and he really helped me alot <3

Oredon Shop

Nov 04, 2024  on Shopify

I started selling a product through Zendrop and invested heavily in advertising, only to find out later that it went out of stock without any notice. Zendrop's only 'solution' was to suggest a replacement item that didn’t even remotely match what I was originally selling. After all the time, effort, and money I had poured into promoting this product, Zendrop left me with no other option than to refund the customers – completely disregarding my advertising expenses and the financial loss on my end. This level of service is unacceptable. Zendrop should be supporting new sellers, not trapping them in situations where they end up bearing all the risk and cost alone. Absolutely disappointing!

ChargeX

Nov 04, 2024  on Shopify

Its always the best support I have on Zendrop, the attention, the time they answer, Its always a great experience in the app

KTO

Nov 04, 2024  on Shopify

The support team is quick to help and gives you precise instructions on what to do. I'm very happy with it.

Viral Vantage

Nov 04, 2024  on Shopify

Honestly one of the best app integrations one could add to their store. With products ready to sell as soon as you link your store and a highly respectful, caring and quick responding customer support staff at your service, it truly feels like a premium app that deserves a 100 out of a 5. Well done Zendrop.

General Store & Boutique

Nov 04, 2024  on Shopify

Today I have received the help I have needed for two days! Stick with ZENDROP. The help center and people will help you and will stay with you until the issue is resolved! Way to go Zendrop!

TS Majstia

Nov 03, 2024  on Shopify

Zendrop has taken my dropshipping business to the next level. By simplifying order fulfillment, providing a vast product range, and enabling custom packaging, it has helped me boost efficiency and brand recognition. Their dedicated customer support team ensures a smooth and hassle-free experience. I wholeheartedly recommend Zendrop.

Genius Pet Co

Nov 03, 2024  on Shopify

TERRIBLE!!!! If you want to have very late shipments and angry customers, and also to be wrongfully and double charged for stuff, then this is the app for you. It all seems easy and nice on the surface, with the well designed interface, and somewhat easy to link products to your store (when it works), but then it turns into a real mess very fast. More than half my orders took well over the 4 day window they promise (which is already very long). When this happens you will not be notified at all, there is no communication or updates. The customer service is always available but they give you generic cut and paste replies that will not actually solve the issues. I do not understand how this company has a 4.8 rating? beware!

EzyGadgetx

Nov 03, 2024  on Shopify

I had a great experience with Zendrop's customer support! They were very helpful in resolving my billing issue promptly and issued an app credit without any hassle. Thank you for your excellent service!

Kivra

Nov 03, 2024  on Shopify

Best customer service I've ever come across. So quick with their responses and they are available at all times

RyzeUP

Nov 03, 2024  on Shopify

Amazing customer service! If you have a question about a product and need more information about it. Zendrop support team will go further beyond to assist you!

My Store

Nov 03, 2024  on Shopify

Nice support ,Big shoutout to Faye and the Zendrop team , thanks for everything , you guys are the best!

TDM

Nov 02, 2024  on Shopify

I believe Shopify is the way to get started with drop shipping and using it really helped me get further ahead in my career of drop shipping.

My Store

Nov 02, 2024  on Shopify

The thing i most liked was its really good support team, they replied in time and answered all my questions clearly, i had a big problem but they managed to solve it, thank you very much for everything!!!!!!

FurbabiesRus

Oct 31, 2024  on Shopify

Zendrop is much more than a vendor, they have unbeatable prices resources coaching calls a community they even have print on demand now I cannot wait to start trying it and customer service is unbeatable always always beyond helpful I cannot think y'all enough!

happypawshub

Oct 30, 2024  on Shopify

I recently had an issue that needed urgent attention, and the support team at Zendrop truly went above and beyond. They stayed with me throughout the entire day, providing constant updates and advice until my problem was fully resolved. Their dedication to ensuring customer satisfaction is outstanding – it’s rare to find such commitment and care in support. Not only did they solve my issue, but they also offered valuable insights and advice that made a difference. I highly recommend Zendrop for their exceptional support alone. High regards to the Zendrop team for their professionalism and dedication!

Swan secrets

Oct 30, 2024  on Shopify

I had an excellent experience with the support team! They were incredibly patient and helpful, especially with resolving my subscription and billing issues. They went above and beyond to ensure everything was sorted out, and their professionalism made the process so much smoother. Highly recommend this app and their outstanding customer service!

Seraphae

Oct 30, 2024  on Shopify

Support is on point with responding/reaching out to manufacturers about products/listings. Very easy to find what your looking for and I appreciate the transparency of the platform. No hidden fees and importing a product is so simple to do. I use the plus version and i'd say it's worth it for the price

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