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Customer reviews: Zopi: Ali & US Dropshipping

Develop by Zopi ⭐

Ali Orders by FireApps simplifies Shopify order management by syncing AliExpress orders directly to your store. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your eCommerce business.

Reviews (369)

Overall rating
4.6

What Merchants Think

The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.

Key Strengths

  • Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
  • Easy-to-use interface, making it friendly for beginners in dropshipping.
  • Comprehensive product selection available for dropshipping.
  • Efficient in resolving customer queries promptly and effectively.

Common Concerns

  • Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
  • Occasional order fulfillment issues, including problems with payment processing and vague error messages.
  • Language barriers, particularly poor translations for non-English users like German speakers.
  • High cost concerns and billing issues, such as charges during free trials or after uninstallation.

Final Thoughts

Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.

Le Shopping d’Anne-Catherine

Jul 10, 2025  on Shopify

Application fiable. Personne à l'écoute (Merci Ross). Aide pour passer une commande alors que je ne trouvais de fournisseur de remplacement. Aide pour trouver des produits chez des fournisseurs (ex. Aliexpress). Je ne souhaite plus utiliser que votre application. Donc, je recherche les produits qui me tienne à coeur dans ma boutique sur votre application. Encore merci.

Podure

Jul 10, 2025  on Shopify

Its good for a beginner cuz u get a lot of help from the Zopi Team! Daisy helped me out to get my first order fulfilled. I would recommend it to a beginner cuz its free and the team helps you! 3,5 out of 5 stars!

Antique Decore

Jul 05, 2025  on Shopify

I Just started with Zopi but got very nice guidence from support on how to use this app. Really appriciate it.

Scent & Steel

Jul 04, 2025  on Shopify

Super easy to use and if at any point you are confused the live chat is awesome! It does not go away after refreshing, or even closing and re opening the tab. Daisy was eager to help me get through an issue and even suggested other things we go over, which we did!

Meltrition

Jun 30, 2025  on Shopify

Fantastic Experience with Zopi! Zopi was incredibly easy to install and made dropshipping products to my store simple and hassle-free. The online help chat is super user-friendly, and I had a great experience with Daisy, who assisted me—she was friendly, knowledgeable, and quickly helped me with everything I needed. Excellent service all around. I would definitely recommend Zopi to anyone looking to start or streamline their dropshipping business!

Tekra

Jun 27, 2025  on Shopify

Daisy took her time to explain me about the app and help me understand the drop shipping process. Great customer service I recommend

Accessory Addictz

Jun 27, 2025  on Shopify

I'm really enjoying it so far! Setting up my shop and editing products has been easy and quick, which is exactly what I was looking for. The platform is user-friendly and efficient. On top of that, the customer service is amazing—super helpful and responsive. Highly recommended!

Women's Wardrobe

Jun 27, 2025  on Shopify

I would say Zopi is a very lovely droppshipping company, and they always have a very good stock in their company and the customer care is willing to go out of their way to help you!

PORMA

Jun 26, 2025  on Shopify

Good customer service, very helpful and kind. Ms. Daisy handled my inquiry so well. I am very thankful. Zopi with their customer service team will help your business succeed.

DarkShadows

Jun 24, 2025  on Shopify

I asked support to help me fulfill a shipment the lady who helped me was amazing, very patient, nice and walked me through everything step by step. I will be using Zopi for a very long time!

Valoria

Jun 17, 2025  on Shopify

Je tiens à remercier Ross pour son support super réactif et très aidant. Elle a fait un excellent travail et a vraiment rendu le processus fluide pour moi. Très apprécié !

My Store

Jun 10, 2025  on Shopify

I loaded 40 to 50 products that were suggested as good sellers and so I went to it adding my products. I found out that I needed to contact each company about their return policies so I started removing products as there would be no way for me to contact all these suppliers that Zopi had said were safe to use. So I uninstalled the app 1 day after I had installed in and then four days later I was charged a full month's charge for the app. I am still trying to reach the Zopi Support for help with a refund!

VINERA

Jun 05, 2025  on Shopify

Géniale, la personne que j'ai eu a réglé tous mes problèmes en 30secondes. C'est un super service après vente

My Store

Apr 12, 2025  on Shopify

Ross did a fantastic job helping me understand zopi and continuing the process for my customer. Very pleased other gave my a headache and had me stressing but she was helpful and took her time to do her a research.

Paw Bizz

Apr 07, 2025  on Shopify

Alice was efficient and very helpful. She solved my query in less than 2 minutes!!!! Keep up the great work Alice

InspiredGrabs.com

Apr 04, 2025  on Shopify

I recently had my first order fulfilled through the Zopi Fulfillment Service. As someone unfamiliar with the process, I truly appreciated the guidance and support from Ross and the rest of the team. Thanks to their help, everything went smoothly—no issues at all! A big thank you to Ross for being so helpful! Working with the Zopi team and using their app has simplified my business operations. It's an incredible asset to my e-commerce store—no question about it. I'm excited about our partnership's potential and look forward to watching it grow. Once again, thank you to Ross and the amazing Zopi team!

Amaretto Shoping

Apr 02, 2025  on Shopify

scarlet!!! Excelente profecional y colaboradora, siempre me ha asistido y solucionado mis problemas con mucha paciencia y dedicacion!! lO APRECIO MUCHO

Safford's Closet

Mar 16, 2025  on Shopify

I had the pleasure of working with Paula from customer service, and I am extremely impressed with the level of support she provided. After struggling with an issue for several days, Paula offered a suggestion that I had not previously considered, which ultimately resolved the problem. Her expertise and thoughtful approach were instrumental in resolving the matter efficiently. I greatly appreciate her assistance and dedication to ensuring a positive customer experience.

The Card Cathedral

Mar 14, 2025  on Shopify

So every online product in existence, has a bug every now and then. I should know, i'm a CTO for a living. So sure, every now and then theres an issue - and i'll be honest, most of the time its been a user error (my fault), but even when its an issue my end the customer support cannot do enough. Always very responsive, and always happy to help, and always remedy the issue quickly--which is so important for an online e-commerce business. Would recommend again and again! Most recently had the pleasure of working with Ross from the CS team, and as previously mentioned, could not do more to satisfy my needs and issues at hand.

Conveniently Yours

Mar 06, 2025  on Shopify

I was able to get help with answers to my questions fairly quickly. Customer Service was polite and professional.

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