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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Diamond Canvas

Dec 01, 2024  on Shopify

Great support and service from Hana who provided me with clear instructions and helped with some issues I had with my store. Thankyou Hana!

Cute Customs by J & C

Dec 01, 2024  on Shopify

Audrey and Tiana were so helpful with my issues and helped me get the right solution, so helpful and patient.

GlowUpGuru

Dec 01, 2024  on Shopify

I really recommend the app. The support is so helpful big thank you to Hana for helping me with my problem.

Novurix™

Nov 29, 2024  on Shopify

Abby from customer support helped me out when I was importing reviews. They weren't working and I couldn't find the fix until Abby helped me very quickly. The design of the reviews and other features are nice and are functional. Overall great app, highly recommend!

Zerazi

Nov 29, 2024  on Shopify

Le service client est trés supportif et trés trés réactif. Je remercie Hana pour tout le support qu'elle nous a donné.

Proboutiquee

Nov 29, 2024  on Shopify

Hana is very good for customer caring, she responsed and sort out my problem very quicker once I have requested her for help, Air Product Reviews is good application for reviews, once again thank you Hana

Wellbeingofficial

Nov 29, 2024  on Shopify

Customer Service very helpful and friendly. I get help from Hana, she assist me patiently and polite. Let me catch up with this Apps. So I will recommend this apps

Golden Swish

Nov 28, 2024  on Shopify

Unbelievably easy to install! Customer support (Tracy and Abby) were wonderful in helping to set up the functionality in our store. I'm still yet to experience the full functionality, but from what I see so far in comparison to other review apps we've used, this seems to be exactly what we need. Clean interface as well. I'd absolutely recommend this app!

Zenned

Nov 28, 2024  on Shopify

Sonny was wonderful, and assist me with solving the issue I was having with the app. His service was fast and efficient.

Termobutiken

Nov 28, 2024  on Shopify

A bit difficult to understand for a beginner (for this app), although I normally work with computers and software.. Not easy to find your way around. But I got great help from Jasmine and William so now the app is running

Princepard

Nov 28, 2024  on Shopify

This review plugin is very powerful, and it offers a free package, which is very friendly to a new store like mine. If I can make a profit, I will be happy to open a premium package. The most important thing is that their customer service Hana helped me a lot, thank you Hana!

Il mio negozio

Nov 25, 2024  on Shopify

Questa app è ottima per le recensioni; avevo un problema nell'impostare il servizio e ho avviato la chat per chiedere aiuto. Hana è venuta in mio soccorso e abbiamo risolto nel giro di pochissimi minuti!

MaliHoodart

Nov 24, 2024  on Shopify

So far I'm having a seamless experience. I had a few problems I was even considering leaving, but with the help of Damian, who is so nice btw, all my inquiries and issues were solved. I love using this app now.

Genius Resell

Nov 23, 2024  on Shopify

The staff was always available and efficient; 95% of my issues were resolved in 10 minutes or less! Truly impressive! Thank you.

VoltBrush

Nov 23, 2024  on Shopify

Prakash helped me a lot with an issue I was having , he does a great job and is very friendly. Great job I really appreciate it.

Zantona

Nov 23, 2024  on Shopify

the app quality is very good and that's all I needed. Hana supported me very quickly and exactly what I wanted I really appreciate that

Goddess

Nov 22, 2024  on Shopify

im new in this and iu need help and they help me they was very polite and very kind and patient with me

neville mourlon

Nov 22, 2024  on Shopify

Abby is absolutely amazing! She is professional, kind, and always goes above and beyond to ensure everything is perfect. Her attention to detail and dedication truly stand out, and working with her has been an absolute pleasure. I highly recommend Abby to anyone looking for exceptional quality and service!

We Wear Wisdom

Nov 21, 2024  on Shopify

It was super easy to import reviews from my old website which was super helpful. When I ran into a snag, I got instant online help while still in my shopify store. Sonny was such a big help. He was knowledgable, and went above and beyond by helping with my initial question, but then seeing another issue I didn't even know I was having, and fixed it. All this happened in about 6 minutes. Now everything is up and running perfectly. Thank you Sonny and Air Product Reviews. I am a satisfied customer.

Jacob Hill Leather

Nov 21, 2024  on Shopify

Jasmine and William were super helpful today. I had a question about colors/fonts and expected to get code to enter or worse-- the runaround. Instead, they quickly jumped to action and fixed my issue within minutes. This is the best service I have received for a Shopify App. Thank you Jasmine and William for taking care of my problem today.

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