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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

TURISTADLV

Dec 19, 2024  on Shopify

Trato impecable por parte de Hana. Resolutiva y muy eficiente. He quedado más satisfecha con el trato recibido. Gracias!

ZENO HAUS

Dec 18, 2024  on Shopify

Audrey was very helpful with my issues of importation. Thankyou. Would recommend their services provided

Zensupernova

Dec 18, 2024  on Shopify

the review apps and function are easily to use and is genuinely worthy plus the chat section customer service are very quick to response and help to sort out you issue within the conversation smoothly

TheSerenestore

Dec 15, 2024  on Shopify

had a good experience using this app,faced sth technical but able to solve it with the help of jade and Sony

KNisa Premium Men's Fashion Brand

Dec 14, 2024  on Shopify

100% recommended! Their support is truly next level. I had the pleasure of speaking with "Hana," and she was absolutely amazing. She resolved all my issues in no time. I'm thoroughly impressed with their customer support and the quality of services they offer. The support specialists, in particular, are outstanding—polite, professional, and incredibly knowledgeable. They truly know their job and go above and beyond to assist! :)

Drop Shopping

Dec 14, 2024  on Shopify

The app is great and the help was fantastic. I couldn't display the reviews on my website, and Hana helped me easily integrate the app into my website. Great customer service.

LetsGetBargains.com

Dec 13, 2024  on Shopify

The App was easy to set up. I was also very happy with the help I received from Abby, she responded quickly in the Chat and showed great patience.

Annabel & Me

Dec 13, 2024  on Shopify

Hana was very helpful and resolved my problems very quickly. Hana is an asset to the team and very professional. Thanks for your help sorting out my reviews Hana :)

Tara's Timeless Bridal

Dec 13, 2024  on Shopify

great customer service, the young lady was very pleasant and very helpful.. I recommend this service

MiYa’s Boutiques

Dec 12, 2024  on Shopify

Great support team, thank you for your time Alyssa. Easy and functional app, lots of features to explore!

Flawless Bodi

Dec 11, 2024  on Shopify

Audrey was a great help. She assisted me with making sure my reviews were showing up and was knowledgeable about the different plans with Shopify. Greatly appreciated.

BECAUSE OF AMBER

Dec 11, 2024  on Shopify

Love the visibility so far and the chat feature for troubleshooting. Everyone is very helpful and knowledgeable.

GSR Engineering

Dec 10, 2024  on Shopify

Possibly the best app I could find for reviews! Really well functioning and easy to set up. Support is also super responsive - once again, Hana, thank you for your help! :) Highly recommended app!

Dog House

Dec 10, 2024  on Shopify

Damian was very prompt with offering a solution. It didn't take long for Damian to understand and resolve my issue. Spot-on and very accurate.

Plume & Cocon

Dec 09, 2024  on Shopify

J'ai eu l'aide Sonny pour la plateforme Air: Product reviews App & UGC et je suis très satisfait il a pu résoudre mes problème rapidement je suis satisfaite

Blinkshoppers

Dec 09, 2024  on Shopify

The help support is totally terrific, Abby helped me a lot for setting up my store. Thank you Abby and thank you Air Reviews

Global-Cosmetics

Dec 09, 2024  on Shopify

best app, the support also very very good, helped me in seconds for my issue. this is currently the best reviews app on this market and the best service you can get.

Shovota shop

Dec 08, 2024  on Shopify

Quiero dar las gracias al equipo de soporte de Air Product Reviews App & UGC. Su atención y respuestas rápidas hicieron que mi experiencia fuera mucho más fácil y agradable. Agradeció tu disposición a ayudar y resolver mis dudas. ¡Gracias por su excelente servicio! Sonny fue muy amable y siempre estuvo atento para ayudarme con cada pregunta y proporcionar una solución inmediata

Elligium

Dec 08, 2024  on Shopify

I would like to take a moment to express my deepest gratitude to Jade for her outstanding support and invaluable contributions in setting up the Reviews App and implementing UGC strategies. From the very beginning, Jade demonstrated exceptional professionalism, in-depth knowledge, and a proactive approach that made the entire process seamless. Her ability to understand our specific needs and provide tailored solutions has significantly enhanced our platform. The clarity with which she explained complex concepts and her patience in addressing all our queries were truly commendable. Jade's dedication went beyond just completing tasks; she ensured every detail was perfect and that we felt confident at each step of the journey. Thanks to Jade's guidance, we now have a system in place that not only adds immense value to our customer experience but also helps us build trust and engagement with our audience. It’s rare to come across someone so committed and thorough in their work, and Jade has set a benchmark for what exceptional support should look like. Jade, your efforts have not gone unnoticed. Your hard work, positive attitude, and commitment have truly made a lasting impact. Thank you for being such an integral part of this project!

House of Varada

Dec 08, 2024  on Shopify

Talked to Hana from support who was super helpful and answered all my questions. Very promising app too.

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