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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,383)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Loose Garms

Dec 12, 2025  on Shopify

Super quick response and helped solve my issue in second. Thank you to Olivia for her great customer service. Would certainly recommend using this app.

Bimmerlamp

Dec 12, 2025  on Shopify

Hana is the best customer service representative; I love her service. If some flaws could be fixed, I believe this app would be even more popular.

Whisker + Leash

Dec 10, 2025  on Shopify

Thank you Avery for efficiently solving my problem! I've never had support actually fix it for me themselves - usually they provide instructions. I am not computer savvy, so I was pleasantly surprised with this amazing service! Thank you :)

SML Dizayn

Dec 10, 2025  on Shopify

The app is great, Olivia helped me a lot, thank you very much. Please feel free to ask Olivia anything you want.

Trendy Touch Boutique

Dec 10, 2025  on Shopify

Really good app with lots of feature much required for new brands. Also very quick and active support team. I highly recommend them!

La bottega di RosiLù

Dec 09, 2025  on Shopify

Riley mi è stata utilissima, non solo ha risposto alla mia domanda ma mi ha offerto anche dell'aiuto in più che mi è stato utilissimo

Midnight Siren Co

Dec 09, 2025  on Shopify

Just installed the app and was able to easily make customizations to emails and review widgets. I also had a question about prior order reviews and was able to get in touch with Bill who helped me get the emails sent and walked me through how to complete that task in the future. Great service, thank you!

ParWestGolf

Dec 09, 2025  on Shopify

Alyssa from Avada was amazing. Great Support, very useful info. Easy to work with. Very Impressed and I will be a customer for life.

IEETeK Japan

Dec 09, 2025  on Shopify

nice app~ easy to operate. prompt and professional service to help you out when you get any problem with it.

Pointerjeans

Dec 09, 2025  on Shopify

I’ve had a really smooth experience with this app. Special thanks to Avery for the fast and friendly support. Loved it!

Khan Mall

Dec 08, 2025  on Shopify

Olivia was really helpful and got my issue resolved very quickly. I found Avada's apps on the Shopify App store and have found them to be some of the best quality apps, and very affordable for new merchants, as well. Additionally, for more complex issues, the team is even able to connect in to your store to provide assistance

Dore Voir

Dec 07, 2025  on Shopify

Türkçeye direkt çeviri olmamasına rağmen canlı destekte kendi dilimde anında destek oldular Olivia ve Riley'e çok teşekkür ederim.

Serenature

Dec 07, 2025  on Shopify

This has been the best experience I’ve had with Air Product Reviews. Their support team is exceptionally professional, polite, and knowledgeable. God bless all of you.

SENSILIFE

Dec 07, 2025  on Shopify

Outstanding utility and smooth integration. Hana and Mark provided quick resolution to our review-related issues and optimized the star-rating workflow. A dependable app for any growth-focused merchant. Thank you so much Hana & Mark

Dinkcredible

Dec 06, 2025  on Shopify

The support team was extremely helpful and quick to respond! Thank you so much Felicity for your support!

The Happy Gems

Dec 05, 2025  on Shopify

The app works well overall, and while it has a few shortcomings, the support team and developers are genuinely eager to help. Recently, Arthur from support forwarded my request to the development team, and they fixed the issue promptly. I’ve reached out multiple times in the past for configuration questions or the occasional issue, and they always respond quickly and jump right in.

premiumprodukter.se

Dec 05, 2025  on Shopify

Fantastiskt bemötande från Felicity på supporten. Hon svarade på alla frågor och gav tips och trix på saker jag inte ens tänkt på. Så skall en support fungera! Stort tack Felicity!!

Deterra London

Dec 04, 2025  on Shopify

I recently installed this review app on my Shopify store, and so far, the experience has been fantastic, largely due to the exceptional support I received from Arthur. ​Setting up a new app can sometimes be daunting, but Arthur was incredibly helpful, guiding me through the entire process. He even assisted me in configuring the system to send review request emails for all my past orders, which was a huge bonus and saved me a ton of time. ​The app interface itself is very easy to navigate and seems straightforward to use for managing reviews. ​However, since this is a very newly installed app, I need more time to fully assess its impact and see how effective it is at increasing review volume and conversion rates over the next few months. Based on the initial setup and the stellar customer service, I'm optimistic! Highly recommended for the support alone

Klassy

Dec 04, 2025  on Shopify

The reviews section UI is excellent, it's actually the main reason I chose this app. It fits perfectly with my theme. The 24/7 customer support is also fantastic! Hana first, and then Jennie, both helped me resolve the issues I was facing. Thanks!

Super Viga Spray

Dec 04, 2025  on Shopify

Iris has helped me a lot. She was very quick and straightforward, not wasting anyone's time. Thank you for having her in your team, she is indeed an asset.

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