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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,253)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Trendz Bazaar

Jun 16, 2025  on Shopify

Very good app to extract reviews from Amazon. Very easy to use. You can easily customise things. If you face any problem customer service is also very fast. Nice and smooth experience. Thanks to Sonny to solve my problem.

INKMORY

Jun 15, 2025  on Shopify

插件的界面非常友好,我有点小问题,他们的技术团队支持非常迅速,非常感谢。

Trinity Automotive Performance

Jun 15, 2025  on Shopify

After several attempts on my own, Hana stepped in and helped me fix the review section. She didn’t just solve the issue she also went above and beyond by adding new features to make our website more user-friendly. Huge thanks to Hana for her support and expertise wouldn't have been possible without her!

Purfikly - for happier tails

Jun 14, 2025  on Shopify

Easy to install and set up Clean and simple design Free plan available (great for small stores) Allows importing reviews from AliExpress or other sources Displays reviews with photos, stars, and customization options Supports widgets on product pages, homepage, and more

Everanta

Jun 13, 2025  on Shopify

This Product review app is very good and Support team are very helpful and supportive especially The Guy named Sonny ❤❤

The Little Sleeping Baby

Jun 13, 2025  on Shopify

Hana has been incredible to deal with. Fixed up my issues without any hesitation! Highly recommend!

FOMO Coffee Beans

Jun 12, 2025  on Shopify

The assistance online is one of the best ones I've come across in my whole life. Julie was kind and helpful!! Give it a chance and you will see for yourself

SHIFTVIS

Jun 12, 2025  on Shopify

Amazing support and smooth app experience! I had a small issue with the review section on my store, and Audrey was incredibly helpful and quick to assist. Everything was resolved smoothly. Highly recommend this app — clean design and great customer service! Thanks again, Audrey!

Smart One

Jun 12, 2025  on Shopify

Kind help by HANA (support team)! Such a sweet helper with the problems I have. He's realy taking his time and helps me with the issues i have. Great support team

Teron

Jun 11, 2025  on Shopify

The support team is amazing — especially Abby! She was incredibly kind, responsive, and solved my issue quickly and professionally. It was such a relief to have her guidance. Highly recommend both the app and the support team!

JoyArcade

Jun 11, 2025  on Shopify

Air Reviews made it super easy to collect and display customer feedback. Clean design, easy integration, and great for building trust on product pages. Highly recommended for any Shopify store!

Distinguished Fine Men's & Women's Apparel

Jun 11, 2025  on Shopify

works perfect, highly recommended, and when you have a problem the staff at Avada are amazing, ask for Kevin he is the best, AAA+++

The Bedroom Man

Jun 10, 2025  on Shopify

I had trouble setting up the app but support was super quick to help me and fixed the error in no time! 100% recommend

Untouched Zurich

Jun 09, 2025  on Shopify

Had to write with Tracy from support for a request. She replied within a minute and solved my problem immediately. Thanks a lot!

ZENTAVY

Jun 09, 2025  on Shopify

Très bonne application. J'ai eu un peut de mal sur cératines choses, du au peu de connaissances dans certaines choses, et l'équipe a été présente rapidement. Je remercie notamment Jasmine qui m'a été d'un grand aide et a fait plus que ce que j'espérais. La seule chose qui manque (selon moi) c'est la possibilité d'éditer les avis directement dans l'application au lieu de le faire avec un csv. Je recommande cette application

Qolord

Jun 07, 2025  on Shopify

I just started using the app, and my first impression is very positive. It offers many features and is free. The interface is clear and intuitive, both from a programming and user experience standpoint. Support is very quick, helpful, to the point, and kind—I spoke with Alicia and Jasmine, who assisted me with email scheduling and review import. This feels like a trustworthy, quality app. Compared to another popular app I struggled with due to its confusing UI, this one is much easier to use. I haven’t fully tested everything yet, but so far, I’m impressed. An important missing feature for me is the ability to schedule review emails based on when the product is received, not just fulfilled. Also, having multiple scheduling options depending on whether the product is digital or physical, or even better, by collection or specific product selection, would be great. I hope this gets developed too, as I see there is a feature list where users can vote for new feature additions.

Artsy Em's Designs

Jun 06, 2025  on Shopify

Absolutely love this app! The customer service team has been invaluable and i have never had this sort of customer service with any app that i have downloaded. thank you, Air Product!

Desmerk

Jun 06, 2025  on Shopify

Very simple and effective app. Moreover, incredible customer support, thank you so much Audrey for your support.

Daggie Dog Treats

Jun 05, 2025  on Shopify

Just started using this app today for our Dog Treat business and the team have been helping us set it up. So far so good. Great app as it lets us offer our customers a reward for reviews and also they can put pics of their pups up

ETHEOS

Jun 05, 2025  on Shopify

Really great customer service. Replied very promptly and gave solutions instantly. Both Mirra & Allen are really knowledgeable

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