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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (5,775)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Modema

Mar 17, 2025  on Shopify

Very happy with the app and its features. There are a good number of widgets to choose from to show the reviews in different formats. The customizability and integration with different themes is very good as well. The support is also amazing. They respond very fast and are helpful with all inquiries. Alyssa in particular was very helpful with my request of resizing one of the widgets. She passed it through their technical team and I had the changes done in the same day.

Perfumes Base

Mar 17, 2025  on Shopify

Perfect App and easy to use! Prakash was of great assistance in helping me set it up and import initial reviews for my store.

AutoAxis

Mar 16, 2025  on Shopify

Amazing app and customer service. Hana has been nothing but a sweetheart throughout the whole process, and was able to help me with all my requests. Satisfied is an understatement.

Flikan

Mar 14, 2025  on Shopify

I had an amazing experience with Abby’s customer service! From the moment I reached out, she was incredibly helpful, patient, and professional. She took the time to understand my concerns and provided clear, thoughtful solutions. What stood out the most was her friendly attitude and willingness to go the extra mile to ensure I was completely satisfied. It’s rare to find such a dedicated and customer-focused representative, and Abby truly exceeded my expectations. I highly recommend reaching out to her if you ever need assistance—she’s a true asset to the team! Thank you, Abby, for making my experience so smooth and stress-free!

INTIM SPACE Online Sexshop

Mar 14, 2025  on Shopify

Спасибо. Очень быстро помогли мне решить проблему с плагином отзывов.

Memories & Metal

Mar 13, 2025  on Shopify

There's many review apps on the app store, and believe me I have tried them all... some lack features, some lack poor design & some lack the control over how to request reviews (eg. via Klaviyo etc). I moved to Air Product reviews yesterday, and in the process of getting my site all updated - support are on hand to assist, although a little slow at times they seem to be there 24/7 which is great. This app for me ticks almost all boxes, and i'm very happy I found it. :)

The Deco Loft

Mar 12, 2025  on Shopify

Hana was absolutely amazing! She went above and beyond to help me, answering all my questions with patience and expertise. Her support made the entire process so much easier, and I truly appreciate her kindness and professionalism. If you ever need assistance, Hana is the best! Highly recommend!

Orvanna

Mar 12, 2025  on Shopify

This has awesome customer support, Audrey helped me with so many of my issues that I had. She was so patient with me. Thank you again if you see this!

BigTrendMart

Mar 10, 2025  on Shopify

I had a great experience using the Air Product Reviews App & UGC. The app is user-friendly, packed with useful features, and makes managing customer reviews effortless. It has significantly improved the credibility of my store! A special shoutout to Abby from customer support—she was incredibly helpful in guiding me through the setup process. She patiently explained everything, making it easy for me to customize the app to fit my store’s needs. Her support was top-notch, and I truly appreciate the effort she put in. Great work, Abby! Highly recommend this app to anyone looking to boost their store with authentic reviews! ⭐⭐⭐⭐⭐

KT Solutions

Mar 09, 2025  on Shopify

This review app is really amazing, easy to import reviews, they have good 24/7 support system. they are very helpful.

Sk1ntro

Mar 07, 2025  on Shopify

Fantastic app and customer service! Abby helped me solve the issue and answered all the questions that I had asked.

Natural Moxy

Mar 07, 2025  on Shopify

I wouldn't recommend this app. Despite sending a request for a review to my only customer, it hasn't worked as expected. I've sent out two emails requesting a review, but neither included a working link. I'm still waiting for a response from customer support The good news is that the support staff is super helpful.

CarrieAway

Mar 06, 2025  on Shopify

I am new to Shopify, so still trying to figure out all the details for setting up apps. I've had to contact the Air support team twice. In both cases, the response was nearly instant & they resolved my problem. I now understand why they have so many 5 star reviews.

Adventure Threads Company

Mar 02, 2025  on Shopify

Hana was so great to work with! She's very helpful, kind, and helped guide me through set up. She integrated all my reviews (from another app) and set up this app on my store.

JAC’s Fabrics and Crafts

Mar 01, 2025  on Shopify

Brilliant support from Audrey today. My first time using this app and I needed loads of support. She was amazing. She went above and beyond to assist me.

LovelyRLovely

Feb 27, 2025  on Shopify

thank you very much Damien for assisting me today. Great customer service and support. I highly recommend this app.

ヘルシーベスト

Feb 27, 2025  on Shopify

非常に便利です。困った時はチャットですぐ対応して頂けたので使いやすいです。

theiaa

Feb 25, 2025  on Shopify

I was new to all this and had no idea what I was doing but I asked for help through chat support and Damian was there to assist me, he did an amazing job and made it so easy for me. Thank you so much for helping me.

NOORD store

Feb 24, 2025  on Shopify

Great app with great and quick support even at the free plan. Highly recommend. Thanks to Sonny for making implementation of colour schemes a breeze!

Boutique Maps

Feb 24, 2025  on Shopify

Abby did a fantastic job supporting my doubts and setup questions. While I am still learning to use the product, she provided valuable inputs. I will give a 5 star rating after I use it for a while and confirms my expectations.

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