Shopify Air Reviews App Review: Features, Pros & Cons

Customer reviews: Air Product Reviews App & UGC

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,580)

Overall rating

4.9

5

2,327
4

67
3

5
2

2
1

13

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

User-friendly interface and easy installation process.
Comprehensive feature set, including review import and integration capabilities.
Highly effective and responsive customer support.
Engagement-boosting features such as photo and video reviews.
Seamless integration with Shopify and other platforms.
Free plan offers substantial functionality without many restrictions.

Common Concerns

Some merchants faced technical difficulties with integration.
Concerns about the app's ergonomics and user interface for some users.
Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
Minor glitches with review displays that need support intervention.
Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Colleen O'Flaherty

Feb 02, 2026 on Shopify

easy to use, fast team to sort and respond to any issues Kipuka was great as customer service ! fast, effective, easy to use, great service, recommend Siobhan

Xenliv

Feb 02, 2026 on Shopify

Great app, even better support" Had a small setup issue and Hana from support sorted it out in minutes. App works smoothly and helps me collect reviews without hassle.

Purplerose Fashion

Feb 02, 2026 on Shopify

Vielen Dank an Hana für die schnelle Hilfe. Es läuft alles super.

Hangout Hammocks

Feb 02, 2026 on Shopify

Mirra replied very quickly and understood all of my questions and had alot of knowledge and know how.

fengshuienergy

Feb 02, 2026 on Shopify

The features are very comprehensive, and the customer support is timely and reliable. If you want to set up reviews on your own website, this is the one to choose.

Colour Me Balloon - The Design & Print Store

Feb 01, 2026 on Shopify

Olivia, was supper helpful and patient. Sharing steps and steps instructions on how to resolve the issue i was having importing client review.

hwaiting

Feb 01, 2026 on Shopify

Amazing support from Riley, best app

Organic Cecret

Feb 01, 2026 on Shopify

The Organized Route

Jan 31, 2026 on Shopify

Arthur helped me with settings on the Air Product Reviews. I needed to hide some features as a new store, all my reviews were zero. I felt this was a negative with potential customers so he walked me through how to hide certain features until I got some reveiw . very patient and thorough in his explanations...

Costa Cheese

Jan 31, 2026 on Shopify

GLOW:ME

Jan 30, 2026 on Shopify

thanks Arthur !

3dprintguru.se & 3dlaserbutiken.se

Jan 30, 2026 on Shopify

Easy to setup and easy to use. Did have a question for support and they helped me right away. I can really recommend this app.

Dalisay & Co LLC

Jan 30, 2026 on Shopify

Great customer service. Moved to this from judge cos I felt like this had better UX and customization without the fees

VKrafted

Jan 28, 2026 on Shopify

This is a solid app and does exactly what it promises. The setup was smooth, but what really stood out was the support. Lucy helped me configure the review sections properly and nailed it fast. Clear communication, no back-and-forth, no confusion, just results. If support matters to you, this app delivers.

Playsket

Jan 28, 2026 on Shopify

Very good and quick support by the team

Baked N' Crunchy

Jan 27, 2026 on Shopify

Great service from Russ and a Great app. Totally recommended.

Boorban

Jan 27, 2026 on Shopify

Allie! Support advisor is best

Inked in Cotton™

Jan 27, 2026 on Shopify

Very Easy to use, customer service is great and fast. I love the look and there are so many useful features to grow your business

Lina Candles & More

Jan 26, 2026 on Shopify

Ich hatte einige Fragen an das Support-Team, da ich zum Start meines Online-Shops erstmal einstellen wollte, dass Bewertungen von Kunden abgegeben werden können, sie aber noch nicht im Shop sichtbar sind. Riley aus dem Support-Team konnte mir dabei sehr gut helfen. Sie war sehr freundlich und hat mir mittels Screenshots alles gezeigt. Die Kommunikation war sehr schnell.

Andaaz Hub

Jan 26, 2026 on Shopify

Excellent Support from Hana and Mark. They fix the star rating issue on my store quickly