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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,644)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

timiz

Feb 04, 2025  on Shopify

L'application manque un peu d'ergonomie à mon goût. Le personne à disposition répond promptement et est efficace. Audrey m'a beaucoup aidé, merci à elle.

Anime Merchandise

Dec 29, 2024  on Shopify

thanks for hana's help. with great patience really do me a favor!!

FM Floors Supplies

Dec 03, 2024  on Shopify

At 1st i was a little disappointed, someone helped me to import a review from another sailing platform and maid a mess, however, someone else came around on the next day and correct all of it

Kerapian

Dec 02, 2024  on Shopify

your customer support is great . I love Audrey

Termobutiken

Nov 28, 2024  on Shopify

A bit difficult to understand for a beginner (for this app), although I normally work with computers and software.. Not easy to find your way around. But I got great help from Jasmine and William so now the app is running

Kings Store

Nov 20, 2024  on Shopify

After looking for a couple review apps i came to this app. i had a bit of trouble setting it up correctly but with the kind help of Sonny it was a piece of cake. Ready to collect reviews for my webshop! thanks again.

MyPetWelfare

Nov 19, 2024  on Shopify

This is the first time I've downloaded the application to try it out. My first impressions are good. Thanks to Jasmine who helped me understand a lot of things.

Futtles

Nov 17, 2024  on Shopify

Customer service is awesome, especially Damian and Hana who helped me with all my extensive sheets immediately.

Decor Storm

Nov 14, 2024  on Shopify

I constantly encountered errors while uploading my products, but luckily I was lucky! I would like to thank dear Abby for helping me in this process. Thanks to her support and solution-oriented approach, I was able to overcome all the difficulties. I am really grateful!

Narala.de

Nov 13, 2024  on Shopify

Support antwortet immer (sogar schnell) nette Konversationen mit dem support, Es werden immer Lösungen gefunden,

Meldivina Design

Nov 11, 2024  on Shopify

Einige Details waren nicht so einfach zu individualisieren oder mussten sowohl in der App, als auch im Theme Editor verändert werden. Das ist etwas verwirrend. Theoretisch lässt sich die Sprache der Text Felder nur in der Pro Version verstellen, was ich sehr schade finde, praktisch ließ sich allerdings auch alles in der Free Version ändern. Wieder, ziemlich verwirrend. Bleibt abzuwarten, ob das so bleibt. Der Support, besonders Abby und Prakash, war sehr freundlich und engagiert und haben mir so schnell es ging geholfen, obwohl ich vorerst nur die Free Version nutze. Alles in allem ist die App eine Empfehlung wert!

Trade Compass

Oct 23, 2024  on Shopify

good service from audrey

BOUBEAUTY

Oct 21, 2024  on Shopify

Realy nice job ! thanks

Arhat Enterprise

Oct 15, 2024  on Shopify

Support was really quick and nice from Hana and Maison

Tiny Threads

Oct 15, 2024  on Shopify

Easy to use, with great support from Emily!

Puyobu

Oct 06, 2024  on Shopify

It's an easy-to-use app with a very simple interface. Thank you very much to the support team and especially Prakash. It would be better if they didn't just bring new pro features.

Ratrico

Sep 26, 2024  on Shopify

Tracy thank you for your work.

Salient Scents

Sep 18, 2024  on Shopify

Would be nice if it was more customizable however the customer support team is great and can help you with that. Hana helped me out changing some things that I wouldn't have been able to do otherwise.

Dealish

Sep 09, 2024  on Shopify

Great app! Even better support from the team. Highly appreciate Abby for helping me navigate. Thank you :)

LoveLock™

Aug 15, 2024  on Shopify

good customer support and many free features but still lacking some features good support from Audrey and Maison and Tracy

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