Reviews: Air Product Reviews App & UGC

Customer reviews: Air Product Reviews App & UGC

Reviews (5,644)

Overall rating

5

1,363
4

37
3

2
2

1
1

5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

User-friendly interface and easy installation process.
Comprehensive feature set, including review import and integration capabilities.
Highly effective and responsive customer support.
Engagement-boosting features such as photo and video reviews.
Seamless integration with Shopify and other platforms.
Free plan offers substantial functionality without many restrictions.

Common Concerns

Some merchants faced technical difficulties with integration.
Concerns about the app's ergonomics and user interface for some users.
Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
Minor glitches with review displays that need support intervention.
Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Hera

Oct 19, 2024 on Shopify

They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject. I found that out when I wanted to make a small new change to that template. When I asked about this they literally blamed me, saying "Not sure you saved when you edited" LOOL what the hell is this customer support? I know I saved it because I tested it and a lot of customers already received that new version.... Horrible that you change things randomly, and horrible Customer Support blaming the client

Brick Built

Sep 01, 2024 on Shopify

The only reason we are still using this app is because it is cheaper than the other review apps. The customer service is horrible. None of the customer service reps provides any value. They all lack knowledge. I asked Tracey if there was a way to change the "from" email address on the review emails. Her exact words were "Unfortunately, the email sender should be [email protected], and it's impossible to change". Well, I didn't believe her. I did my research and easily found that it is very possible to add my company's email address as the "from" email address. This is not the first time this support team has given me incorrect info. Avada has a bunch of incompetent freelancers working as customer service reps. They are not skilled for the job!

Nursing Focus

Aug 22, 2024 on Shopify

Too many bugs in the app.

美肤套装坊

Aug 21, 2024 on Shopify

Junk software, arbitrary deduction of money

KynexKitchen

Jul 16, 2024 on Shopify

I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.