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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,253)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Marinex Store

Jun 04, 2025  on Shopify

I really like this app! It has all the functionalities i needed for my store, its free and the customer service is great. Hana was very helpful with all my questions and doubts and also helped me import reviews from other apps. After trying different review apps i can say that this is one of the best!

Noor by Hansa

Jun 04, 2025  on Shopify

This app should be your go-to if you're a small business. Sonny was too kind to help throughout & was so prompt with the support! Kickass team!

Salted Root

Jun 03, 2025  on Shopify

i had issues uploading my past reviews from Klaviyo. the support staff literally took my csv, did all the heavy lifting by fixing it to work with their formatting, and uploading them all for me! super grateful! don't be afraid to open that chat button if you need help!

Goldie&co

Jun 03, 2025  on Shopify

Hana was amazing and so so helpful, she went above and beyond to help me with the initial set up! 100% recommend this app! 10/10 customer service!!

Ocean Bids

Jun 02, 2025  on Shopify

Air Product Reviews & UGC has completely transformed the way we collect and display customer feedback on our store. The user interface is clean, intuitive, and easy to customize, making it simple to match our branding. We love how the app supports photo and video reviews, which has helped build trust and increase conversions significantly. The automated review request emails and seamless integrations save us time and effort while keeping engagement high. Support has also been top-notch — fast, friendly, and always helpful. Whether you're a new Shopify store or scaling fast, this app is a must-have for building social proof and boosting sales. Especially with April, she helped me a lot.

Calmiami

Jun 01, 2025  on Shopify

Abby was amazing helping me out to setup the app correctly and plus to modify the way i want. thanks once again

EASYBUY

Jun 01, 2025  on Shopify

I’ve been using the Air Product Reviews app for a while now, and I’m really impressed! The app is easy to install and integrates seamlessly with my Shopify store. The import feature made migrating reviews from CJ super simple. What really stands out is their fast and helpful support team—whenever I had a question or needed assistance, Abby and the team responded quickly and solved my issues without any hassle. Highly recommend this app for anyone looking to enhance their product pages with genuine customer reviews!

Deluxedashh

Jun 01, 2025  on Shopify

customer service was great, i had a problem hana fixed it straight away, most importantly she was so kind.

Milk and Melts BB&T

May 31, 2025  on Shopify

Love this app. it's very very easy to use with Shopify as well as aesthetically pleasing. And if you need assistance with any of the app features, the customer service chat is amazing and very helpful. I had the pleasure to work with Mirra, she went helped me with my issue, and gave me a tip for the future. absolutely reccomend and If you get Mirra when needing to chat.. consider yourself lucky!

inparallel

May 31, 2025  on Shopify

Excellent chat support. Jasmine was helpful and quick to answer our questions and get us setup. Thank you.

Toddcraft

May 30, 2025  on Shopify

Yes I used Hana to get some of my reviews posted on website toddhemmingcrafts .com very professional and courteous. Highly recommend her. ToddShop1

CANEST

May 30, 2025  on Shopify

Excellent and professional software, and the service is very good, solve my problems in a timely manner, especially thank “Felicity” customer service patience!

RAVEEN

May 28, 2025  on Shopify

Support ist erste Sahne! Die App an sich könnte noch ein paar kleine nützliche Updates haben wie z.b Googlebewertungen anzeigen etc. aber ansonsten gut!

Corporate Gags

May 28, 2025  on Shopify

Great app! The support from Jasmine was quick, professional, and super helpful. Really appreciated her assistance!

Farmers Stop

May 28, 2025  on Shopify

Great Support & Excellent App! We've been using Air Reviews on our Shopify store and it's been a smooth experience. The app is user-friendly and does exactly what we need. A special shoutout to Jade from the support team—super helpful, quick to respond, and really supportive throughout. Highly recommended if you're looking for a reliable review app with great customer service!

koleos

May 27, 2025  on Shopify

App veramente efficace con un piano gratuito ed ho trovato un servizio clienti molto competente e veloce nel risolvere i problemi veramente bravi complimenti

Moddista

May 26, 2025  on Shopify

I would recommend this app based on my experience. I am a new store owner and budget is tight. I am using the free feature for now and the customer service is excellent.

Modema France

May 26, 2025  on Shopify

I have been using the app for a while now and have had a great experience so far. Love the features, customization abilities and how easy it is to use the app. Recently, I wanted to migrate my reviews from one Shopify account to another, and Audrey from support was very helpful with explaining to me the whole process step by step along with some other question that I had. Definitely recommend as they also roll out new updates quite regularly, and you can find yourself with new features to work with.

Berry Red London

May 26, 2025  on Shopify

I honestly don’t even have the words to describe how amazing the support team for this app is — especially Audrey and Doris! We needed to make a few edits using the Air Product Reviews app on our website, and they were incredibly attentive, responsive, and helpful throughout. The app itself is fantastic, with tons of customization options. I absolutely love it and can’t wait to explore everything else it has to offer!

Flexitions

May 23, 2025  on Shopify

Amazing experience with this team. I've been able to get so much help from the team (even though this app is very intuitive). Love this app! PS: Thank you April, you're amazing Max

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