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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,383)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Bees & Berry

Nov 08, 2025  on Shopify

Very easy app to set up and navigate. Its clean and simple, I contacted support through chat and they answered and helped immediately! Very happy with it. :) I got Iris on the chat, she offered to help herself or sent me instructions, she gave me clear instructions and screenshot and resolved my issue within 5 mins.

TorYıldız

Nov 08, 2025  on Shopify

Absolutely amazing work by the Air Reviews team! The app is super smooth, easy to use, and looks great on our store. Huge thanks to the team — you guys did an excellent job, everything works perfectly and the support is fantastic. Keep up the great work!

Pršutarna Lokev

Nov 07, 2025  on Shopify

Very nice app. You can translate in any language. Big thanks to Jennie for help and kindness. Thanky you!

La Pink

Nov 06, 2025  on Shopify

I really love the Air Product Reviews app! It’s super easy to use, reliable, and has made managing and collecting reviews so much smoother for my business. But what truly makes this app stand out is their outstanding customer support — honestly one of the best teams I’ve ever talked with. A huge shoutout to Jade, who was absolutely wonderful to work with! She was patient, kind, and went above and beyond to help me out. I’ve also had amazing experiences chatting with Hana, Jada, Avery, and Julie — every single one of them was friendly, professional, and quick to respond. You can tell they really care about their users and love what they do. It’s rare to find an app that not only delivers great features but also has such a caring and dedicated support team behind it. The people at Air Product Reviews truly make all the difference. Thank you so much, Jade, Hana, Jada, Avery, and Julie, for all your help and kindness — you all are simply the best!

Élite Fashion Shop

Nov 06, 2025  on Shopify

Arthur nos ayudó de forma rápida y eficaz a configurar y mostrar la aplicación en nuestra tienda. Gracias!

The Skin Care

Nov 05, 2025  on Shopify

As a new store front owner, the response time to my questions was very fast. The interaction was personable and informative. Iris was great.

Mak Skincare

Nov 04, 2025  on Shopify

Great support and a very helpful app! The team responds quickly and really cares about solving any issues. Special thanks to Olivia for her kindness and helpful attitude, she made the whole experience smooth and pleasant. Highly recommended!

Ai+ Store

Nov 04, 2025  on Shopify

Amazing app! Super easy to use and works perfectly for managing reviews. Special thanks to Felicity for her quick support and helpful guidance - really made the setup smooth!

Velvella

Nov 03, 2025  on Shopify

I have a really nice experience here,I got a quick response and friendly reply specifically from Felicity

Crearten

Nov 03, 2025  on Shopify

A TOTAL MUST-HAVE! Air Product Reviews is, by far, an app that complements your store in literally every aspect necessary to make it totally professional. Not only are the internal applications great and comprehensive, but Hana also helped me enormously with customization and answering all my questions. What's more, I am certain and confident that if I have any further questions, she will come to my help. I can't say enough good things about this app and my experience with their customer service. Look no further, this app is everything you need for your store.

Gleetoria

Nov 03, 2025  on Shopify

got issue transferring reviews from one product to the other same one. Bill did in just a fraction of time. i just waited he did everything. straight to the point. no waiting whatsoever. never been happy with other app servies like this. Thankyou Bill!

Foreign Lashes

Nov 02, 2025  on Shopify

Super fast costumer service, Iris was amazing she fixed my pop up window so quickly. top of the line costumer service, worth every penny.

VioDots Halo

Nov 01, 2025  on Shopify

I've been using the Air Reviews app for my Shopify store, and I’m really impressed with how easy it is to use and how clean the design looks on my site. It’s simple to set up, customizable, and does exactly what I need for collecting and displaying customer reviews. What truly stood out, though, was the amazing customer support. I had a few questions while setting things up, and Fecility from the support team was incredibly helpful and patient. She guided me step-by-step, quickly resolved my issue, and even gave me some great tips to optimize the app’s look on my product pages. Highly recommend this app to anyone looking for a reliable, feature-rich review solution backed by a fantastic support team!

adora-exclusive.com

Nov 01, 2025  on Shopify

servizio di supporto eccezzionale e rapidissimo! app intuitiva coplimenti davvero e grazie ad Hana davvero molto gentile!

Good Vibe Digital

Oct 31, 2025  on Shopify

The review feature is very powerful! It almost meets all our needs! Customer service representative Avery was very professional and friendly, and answered all my questions very efficiently :)

PawfectPlace

Oct 31, 2025  on Shopify

Just started using it and it appears very straight forward. Needed some help setting it up and support was very good, responded immediately and got it all sorted.

Vipodha Trading E Store

Oct 31, 2025  on Shopify

"Absolutely amazing shopping experience!" I recently ordered from this website and I’m beyond impressed! The products are exactly as shown, the quality is top-notch, and the delivery was super fast. The packaging was neat and secure, and I even got a small thank-you note inside — such a nice touch! The customer support team was friendly and quick to respond to my query. Overall, it’s one of the best online shopping experiences I’ve had. Highly recommended — I’ll definitely be shopping here again!

Form Ritual

Oct 29, 2025  on Shopify

Excellent customer service - especially thanks to Avery, who was incredibly helpful and kind. Highly recommend!

BYANE

Oct 29, 2025  on Shopify

The plugin is quite user-friendly, and customer support responds promptly. The only drawback is the limited import capacity—currently only 10 entries are supported

このみ先生のセルフケアSHOP

Oct 29, 2025  on Shopify

サポートが素晴らしいです!商品ページの星表示がうまくいってなかったのでチャットで相談したところFelicityさんのおかげで、すぐに解決しました!迅速で丁寧な対応、ありがとうございます!アプリ自体も日本語に翻訳可能なアプリですし操作もわかりやすくAvadaさんのアプリにいつも助けられています!これからも使わせていただきます!

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