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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Morenax

Dec 07, 2024  on Shopify

The application is great, I recommend everyone who does this job to use it. The technical team is amazing and they take care of you in the best possible way. They solve all your problems.

Luvanio

Dec 07, 2024  on Shopify

It's a nice app that I use often. I like the support team more than the app. Thank you very much to Alyssa, Audrey and Andrew

Melody Tees

Dec 06, 2024  on Shopify

Best Review App Ever. It has all the features I need and have very professional and kind support team. I had an issue with a special character in review and I contacted the support team and Jasmine answered pick the chat and handled it within seconds. Very quick and kind too. Jasmine and Air Product review Team, Big thumbs up. I highly recommend everyone use it

FlexGrip

Dec 06, 2024  on Shopify

really liked the support. "audrey" helped me with some problems i had on my website. Fast and everything well done.

Kienest

Dec 06, 2024  on Shopify

The app works great and does exactly what it promises, even on the free plan. The support team is very responsive.

Odyner

Dec 05, 2024  on Shopify

Very good app, user-friendly, worth to try, especially "Hana" - a very energetic and helpful supporter

FLeXENZY

Dec 04, 2024  on Shopify

I recently integrated this app into my Shopify store, and I am happier with the results! The app is incredibly user-friendly and has made collecting and showcasing customer reviews seamless. It has significantly enhanced the credibility of my store and boosted customer trust. A special mention to Audrey from their team, who provided outstanding support throughout the setup process. Her responsiveness, expertise, and willingness to go the extra mile ensured everything was up and running perfectly. Thank you, Audrey, and the entire team for creating such an amazing tool. Highly recommended for any e-commerce store owner!

Exotismart

Dec 04, 2024  on Shopify

I can't recommend the Air Product Reviews App enough! It's been a game-changer for gathering and showcasing authentic user-generated content. But what truly stood out was their stellar customer service! Sonny, my assistant, was a superstar! He went above and beyond, walking me through setup with patience and enthusiasm. When I hit a snag with integration, Sonny resolved it in no time, making the entire process easy as cake.

Bert and Jenkins

Dec 04, 2024  on Shopify

Very simple to set up, works very well and support is great! There's always somebody available to chat in the app and they get things figured out quick if you have any issues.

Bazingo

Dec 04, 2024  on Shopify

Abby from Avada I want to thank Abby from Avada for her amazing service! She was graceful, exceptionally patient, and helped me with all the questions I had. She demonstrated professional knowledge and a genuine willingness to assist, which made the entire process much more pleasant and easy. There's no doubt she is a true asset to the team! Thank you so much, Abby!

synthhair

Dec 04, 2024  on Shopify

Hana was such great help. She helped me so quickly and easily with a problem that I had been trying to fix the whole day

Claura

Dec 04, 2024  on Shopify

I tried out several other (most popular) review apps before I finally installed Air Product Review. Wish I had done this earlier just to avoid all those frustrations and the waste of time. I love how this app allows me to manage reviews, to integrate with other apps, and to customize its applets on my page. I had a little trouble setting up the star rating widget on several pages, because my theme template does not support this app by default. I reached out to the customer support of Air Product Review, and was connected to Sonny. Kudos to Sonny and the tech team with him, the problem was resolved within a couple hours! And while waiting, Sonny constantly kept me posted about the progress, which was really reassuring. This is definitely one of my best experiences on Shopify so far.

Mascorros

Dec 03, 2024  on Shopify

I recommend this app, the customer service is excellent, especially Hana who helped me whith all my concerns in a professional way. Thanks Hana

MyClimax

Dec 03, 2024  on Shopify

La App y, especialmente el soporte técnico, es excelente! Charles me ha ayudado con todo lo que he necesitado y de manera súper rápida y eficaz. Muchas gracias :)

FM Floors Supplies

Dec 03, 2024  on Shopify

At 1st i was a little disappointed, someone helped me to import a review from another sailing platform and maid a mess, however, someone else came around on the next day and correct all of it

My Store

Dec 03, 2024  on Shopify

The app is amazing right now I am using a free version and works effortless for me, a big big thanks to the chat support done by Jade, she was highly patient and guided me throughout, i have asked her 100 of questions and she guided so well with all patience, gonna purchase the advance for sure, thankyou air thankyou jade. :)

watasinoAkuse ~わたしのアクセ~

Dec 03, 2024  on Shopify

とても親切でした。 設定はすぐに完了しました。ありがとうございました。

Love Light Minnesota LLC

Dec 03, 2024  on Shopify

Air and Aveda products have been amazing for my store. I appreciate you so much! The customer service is excellent!

Lebrador

Dec 02, 2024  on Shopify

The Air review team is seriously so helpful that whensoever i asked them to help me out they did all the work from my end. Everytime i pinged them they were available and guided me through every possible step to make my store look good and finish the work as soon as possible. There is this Sonny a part of support team most of the time we was there to help me out. Every help which is related to technical team or if you could handle it by himself he helped me out in every case. Thank you.

Shop Clonet

Dec 02, 2024  on Shopify

Excellent app with many features available even in the free version. Abby is super supportive and helped me set up the app on my store effortlessly. Highly recommended!

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