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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Enfance-Heureuse

Nov 21, 2024  on Shopify

Je remercie toute l’équipe qui m’a vraiment aidé, spécialement william et Hana qui m’ont communiqué à chaque moment les étapes.

متجر تقييم

Nov 21, 2024  on Shopify

تطبيق رائع يقدم مميزات كثير أفضل تطبيق للمراجعات للمتاجر انصح به أيضاً لديهم فريق متعاون جداً وبالأخص أودري انها تعمل بجد لقد ساعدتني في اعداد التطبيق بكل شيء شكراً لك أودري

Cisterli

Nov 21, 2024  on Shopify

I installed Air Product Review as it is one of the few that integrates with my loyalty program. It is not as intuitive as the old review app I was using, but for the integration, I think it is enough. Whenever I needed help from the support, I was promptly replied, especially from Hana. Hana was so quick and on point with her support and very patient with my questions and mistakes. I wish all shopify apps support worked like her, my life would be much easier.

Hanging On By A Staple

Nov 20, 2024  on Shopify

Great customer support! Audrey was very professional and helpful! I was having a few issues and she addressed them quickly and was very friendly! This app has been a great help to my store, I highly recommend!

Kings Store

Nov 20, 2024  on Shopify

After looking for a couple review apps i came to this app. i had a bit of trouble setting it up correctly but with the kind help of Sonny it was a piece of cake. Ready to collect reviews for my webshop! thanks again.

Cando Media Outlet

Nov 19, 2024  on Shopify

I found the software fairly simple to use and the game changer was the support team. Save me time and hassle. Thank you.

Xrevibe Lifestyle

Nov 19, 2024  on Shopify

Hana you are a great supporter solved my issue with in second the best app support, I'm glad I installed this software

MyPetWelfare

Nov 19, 2024  on Shopify

This is the first time I've downloaded the application to try it out. My first impressions are good. Thanks to Jasmine who helped me understand a lot of things.

Pristine Cove

Nov 19, 2024  on Shopify

The app seems very promising so far! Hana from the support team has been incredibly helpful and is such a polite and wonderful person. I had been struggling with importing reviews for two days, but when I reached out to support, Hana resolved my issue instantly. It took less than 5 minutes! She also helped me with some videos, guidelines and screenshots to better understand how it works. Excellent support experience, looking forward to building my store's credibility with the help of this app!

SILKROAD

Nov 19, 2024  on Shopify

best customer service, super helpful, dont even have to set up my self, beacuse they did everything for me :)

Stahl Steel Works

Nov 18, 2024  on Shopify

the app is quite straight forward I feel the pricing is fair for the features it integrates exceptionally with my shopify theme you can look https://stahlsteelworks.com. I couldn't find a setting and Jasmine from support was very helpful provided me with a photo of where the setting was and I was able to find it.

Essential4You

Nov 18, 2024  on Shopify

Perfect app, İ strongly recommend it. The support is fantastic. I would like to thank @Abby for helping me solving my issue.

Futtles

Nov 17, 2024  on Shopify

Customer service is awesome, especially Damian and Hana who helped me with all my extensive sheets immediately.

amazin

Nov 17, 2024  on Shopify

App has very good features and they have a very supportive customer support team as Jasmine and Anivia have been very helpful to me

Rain Cloud Humidifier

Nov 17, 2024  on Shopify

Love the app. It has everything you needs. Support team is really helpful, polite, and took quick actions to resolve your concerns if any (special thanks to Prakash from support team).

Dahab Foods

Nov 17, 2024  on Shopify

believe when i say best service ever will be there to help you and might save you from losing your job as well and the best of them are Audrey and Andrew

lunamercato

Nov 17, 2024  on Shopify

The software is very convenient to use, and the customer service Jade is also very responsive and can solve the problem quickly. I recommend everyone to use this software.

MYRSA.STORE

Nov 16, 2024  on Shopify

Prakash, you helped me in importing reviews and guide me in the right direction. I am really thankfull to you for this.

Casaline

Nov 16, 2024  on Shopify

I am extremely impressed with the support I received with damian from the help desk team. He was not only knowledgeable and efficient but also very courteous throughout the process. Damian quickly understood my concern about adjusting the number of reviews displayed on my website and provided a seamless solution that perfectly addressed my needs. I highly recommend this app and their outstanding support team. Thank you, Damian!

Xemcraft

Nov 16, 2024  on Shopify

The Air Product Reviews App has been an excellent addition to my store! It’s incredibly easy to set up and customize, allowing me to showcase customer feedback in a professional and appealing way. The ability to display star ratings and written reviews directly on product pages has significantly boosted customer trust and improved conversion rates. I especially appreciate how the app integrates seamlessly with my Shopify store, and the moderation tools are intuitive, making it simple to manage reviews. Plus, the app offers great flexibility to request and collect reviews from customers after purchase. This app is a must-have for any e-commerce store looking to build credibility and drive more sales. Highly recommend!

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