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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,580)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

GRYVRZN

Jan 06, 2026  on Shopify

Amazing experience speaking with Avery. Helped me with everything needed without a problem! She is such a friendly helpful person:) Would highly recommend speaking with Avery!

Jeux jouets à moi

Jan 04, 2026  on Shopify

Super service, rapide, simple et de confiance. Merci spécial à Abby avec qui ce fut un plaisir de travailler.

Action 3D Print

Jan 04, 2026  on Shopify

I have tried others, but they were too complicated. This one seems to be the right fit! I clicked the help icon and got immediate response and the right help from Olivia. Good job!!

KA Designs

Jan 03, 2026  on Shopify

Fantastic app and amazing support. I was struggling to get the review to show on my site and after speaking to Jade she sorted it all out for me. highly recommend this app.

Cherry River Roasting Company

Jan 03, 2026  on Shopify

Great support and easy to add to our site! I couldn't figure out how to publish our reviews initially and reached out to their support where Arthur clearly communicated the steps I needed to take to publish. It was simple, and I was silly for not figuring it out on my own--haha.

LOWCOSTACC

Dec 31, 2025  on Shopify

I’ve honestly never seen such helpful and patient support before. The Air Reviews app is already powerful, but what makes it outstanding is the support team. A special thanks to Riley Riley explained everything step-by-step, answered all my questions clearly, and helped me understand how to manually add old customer reviews, auto-publish settings, and even how to manage review dates. Every reply was fast, polite, and solution-focused. As a store owner, this kind of support saves time, stress, and confusion. The assistant didn’t rush, didn’t give generic answers, and genuinely wanted to help until everything was clear. Highly recommended app for Shopify sellers who care about real reviews and smooth experience. Thank you Riley & Air Reviews team — keep up the amazing work!

velvet vial

Dec 30, 2025  on Shopify

It's a good app if I'm being honest. I much prefer the layout for this app's review section than other apps which are usually payed for. Best part this one is free. Costumer support is fast as well. For example, Riley answered pronto and even helped me with my issue manually herself. overall, 5 starts for this app.

Amory

Dec 28, 2025  on Shopify

Die Hilfsperson Iris, ist sehr kompetent und konnte mir ohne Problem weiterhelfen. Kann mich nicht beschweren und bin sehr dankbar für diese Hilfe.

Midnight Gothic Decor

Dec 28, 2025  on Shopify

Iris provided extremely professional and efficient support. After installing Air Product Reviews, I noticed that newly added products with zero reviews were incorrectly displaying a 1-star rating on the collection page. Iris quickly identified that this was a theme-level rendering issue, clearly explained the cause, and personally helped adjust the code to fully resolve it. For design-focused stores, accurate rating display is especially important, and everything is now showing correctly. Really appreciate her technical knowledge, patience, and clear communication. This was a great support experience overall.

Walnut Tables

Dec 28, 2025  on Shopify

Riley and Andrew have been great with helping me with all my technical questions. They knew the system well, and logged on for me to fix all the issues, thanks a lot guys.

AMPMsis – Handwoven Wayuu bags & accessories from Colombia

Dec 28, 2025  on Shopify

Amazing experience and support. As a new merchant, truly appreaciate the guidance and support with Air Product.

Ventrez Look

Dec 27, 2025  on Shopify

Too Good APP, SUPER HELPFUL FOR ME EVERYTIME I STUCK WITH ANY PROBLEM THEY HELP ME TO SOLVE MY EVERY ISSUES

BUY ABROAD NOW

Dec 27, 2025  on Shopify

Aplicativo incrivel e um atendimento perfeito e dedicado as demandas. Super recomendo você que precisa de um aplicativo simples, rápido e objetivo. O atendimento da ( LIZ ) e dos outros atendentes são incriveis e muito rápido. Por tanto você que precisa de um app completo baixe agora mesmo. Todas as dúvidas são retiradas no mesmo momento e as soluções ainda mais rápida e super eficaz. Não perca tempo com outros App. Merci beacoup, AVADA e todos os atendentes!! Amazing app and perfect, dedicated customer service. I highly recommend it if you need a simple, fast, and straightforward app. The service from (LIZ) and the other agents is incredible and very fast. So, if you need a complete app, download it now. All questions are answered instantly, and the solutions are even faster and super effective. Don't waste time with other apps. Thank you very much, AVADA, and all the agents!!

shiwojia

Dec 25, 2025  on Shopify

The app is excellent, and the customer service is very helpful. We look forward to new features being added so our store can sell even better.

Plushy Pals

Dec 24, 2025  on Shopify

The review system is great for my site, the style fits in well with the page. Customer support are also great, I hadn’t set up the email requests properly and they talked me through what I had to do, very helpful and polite.

Vaibhav Dhadda Jewelry

Dec 23, 2025  on Shopify

The earrings I purchased are stunning! They’re not only beautiful but also incredibly comfortable to wear all day long. I've received so many compliments each time I wear them.

Roop by Rania

Dec 23, 2025  on Shopify

Lovely App, has all features that i need, and the team is so prompt is resolving queries- Jade you're a star. thank you.

Nighat Ahmad Official

Dec 23, 2025  on Shopify

had an awesome experience till now with Air Product App, be it in terms of User Interface or custumer support, which is very quickk and easy. Must have!

KleinSelect

Dec 22, 2025  on Shopify

Wirklich super App. ich bin ehrlich begeistert davon und der Support. der ist ja wirklich genial und antwortet dir sofort und hilft sogar bis man zum Ergebnis gekommen ist. Also ich kann es nur empfehlen..:-).

Ωmorfia Glow

Dec 22, 2025  on Shopify

Very easy to use and customize, a lot of fun to play around with and learn. Very happy to have a way for customers to have their voices heard! Their support team is support quick and friendly, Riley did a terrific job helping me! (literally took 3 minutes lol)

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