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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,383)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

PYROCA Europe

Nov 27, 2025  on Shopify

one of the best customer service I 've ever dealt with. April was crazy fast and so kind. I give her a 5 stars because I cannot give her 6 :)

Michela Bini Boutique

Nov 27, 2025  on Shopify

Supporto Eccellente - Un Ringraziamento Speciale ad Audrey! Ho avuto un problema con la visualizzazione delle stelle di valutazione sul mio negozio e Audrey del team di supporto Avada è stata assolutamente fantastica! Ha risposto rapidamente, è stata molto professionale e ha risolto il mio problema in modo efficiente. Audrey si è occupata personalmente di configurare le stelle di valutazione per me e ha fatto un follow-up per assicurarsi che tutto funzionasse perfettamente. La sua attenzione ai dettagli e la comunicazione proattiva hanno reso l'intera esperienza fluida e senza stress. L'app Air Reviews è ottima, ma avere un supporto così dedicato e disponibile come Audrey la rende ancora migliore. Consiglio vivamente sia l'app che il team che ci lavora! Grazie Audrey per la tua eccellente assistenza!

Al-Kifayah

Nov 27, 2025  on Shopify

It has the required flexibility to publish the reviews. I had a great support session with Jennie the support member of Avada

Mangal Vastra

Nov 27, 2025  on Shopify

The app is amazing for showcasing customer reviews, and the support team is incredibly responsive and helpful. Highly recommended! Special thanks to Iris for the excellent support!

Mindful Of Faith

Nov 27, 2025  on Shopify

The young lady Felicity did outstanding job for me and was very patient too. She literally helped me set the whole thing up.

Bano Herbal

Nov 26, 2025  on Shopify

The customer support is awesome. Every time I need assistance, they respond in seconds and solve my issue. especially Riley, she is the best help for me

FUCKINGYMRAT

Nov 26, 2025  on Shopify

Hana from support is amazing. She helped me with something that wasn't easy, and she did it very quickly. She was very kind. Excellent app and support.

Custom Hampers

Nov 25, 2025  on Shopify

Love, love, love, love this app!!!! Does everything I need it to, so many great features and displays my reviews beautifully and seamlessly in to the design of my website. The app is so flexible and allows me customise so much. I can not thank the team enough - they have spent hours answering my questions, jumping in and doing the things I couldn't manage for me - Iris, Hana, Riley, Felicity and Olivia - I can not thank you all enough, your patience and customer service has been second to none - thank you from the bottom of my heart. If you are weighing up different review apps, you will not regret choosing this one!

Malen's Natural Skincare

Nov 23, 2025  on Shopify

Iris is great! She helped me regarding many issues and many questions in a very short time. Perfect support. Thanks to Iris and all team.

Tailored To The Tee

Nov 23, 2025  on Shopify

Solid app. It shows the reviews well and there are a lot of different ways to display them. The default way in which the reviews show up is aesthetically pleasing and works with most themes without any customizations (unlike most apps). Additionally, the support that they give you to get stuff figured out even on the free app is extremely commendable! Felicity has been helping me out well and I'm unblocked and how.

Petly

Nov 23, 2025  on Shopify

The service was excellent. Bill is an absolute genius truly a “capo,” as we say in Argentina. Super helpful, fast, and friendly. It’s great to be treated this well! GIGA CAPO BILL

Nova Shape

Nov 23, 2025  on Shopify

Great support from Iris! Iris helped me set up the review display on my product pages quickly and efficiently. She was patient, clear, and made sure everything worked perfectly. Excellent customer service and a user-friendly app. Highly recommend! 5 stars

4Flaunt

Nov 21, 2025  on Shopify

Air Reviews makes collecting and showcasing customer reviews effortless. The automated requests and beautiful widgets help build instant trust, while SEO-rich snippets boost visibility. A must-have for brands looking to turn feedback into real sales.

Sowpeace

Nov 20, 2025  on Shopify

I’ve been using the Air Reviews app and it has been an excellent experience so far. The app interface is modern, easy to customize, and works smoothly with my Shopify store. It’s perfect for collecting photo and video reviews, and the widgets look premium on both mobile and desktop. A special mention to Olivia from the support team — she was incredibly helpful, patient, and quick to respond. Her guidance made the setup process effortless. Thank you, Olivia, for the outstanding support! Highly recommend the app and their amazing support team!

QSX

Nov 20, 2025  on Shopify

"Arthur" has been incredibly helpful and professional throughout the process. He understood exactly what I needed, explained everything clearly, and went above and beyond to make sure things worked perfectly. His communication, patience, and expertise really stand out. I’m genuinely thankful for his support and would highly recommend him to anyone.

Test My Food Sensitivity

Nov 20, 2025  on Shopify

Downloaded the Air Product Reviews plugin yesterday, and with a little help from their fantastic CS team (Hana, Sonny and Avery) helping out on importing reviews and set up, the tool is so far working like a dream. It's early days so performance and any uplift in sales can't be seen yet but I'm sure this will only benefit us. It's a very easy tool to use and get to grips with, very self explanatory with a splendid team behind the scenes if you get stuck at all. Here's hoping the results show. Would look to upgrade to a paid plan in time if performance is strong.

Pink Grapes

Nov 20, 2025  on Shopify

I recently set up the app and the process was smooth and straightforward. Avery was incredibly helpful and answered all of my questions quickly and clearly.

LadyB Creative Market - Ing. Luca D'Aniello

Nov 19, 2025  on Shopify

sono stata aiutata da OLIVIA che è stata gentilissima e super efficiente... in pochi minuti e' riuscita ad aiutarmi a risolvere il mio problema.... con cui lottavo da ore prima di contattarla!!!!!!!!!

PACE

Nov 18, 2025  on Shopify

amazing and quick support! Riley was able to help me with all my questions and even found a solution for a more specific issue ! Highly recommended ! :)

Fuji-PC-Factory

Nov 18, 2025  on Shopify

レビューアプリの設定やトラブルで困っていたとき、Air Product ReviewのOliviaさんが迅速かつ親切に対応してくれました。設定もわかりやすく、安心して使えます。

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