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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,095)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

QBAY

Aug 21, 2025  on Shopify

Good App #highly i recommend this app# This app is a must-have for any Shopify store! (Very nice, you didn't leave any of this out, you designed all the features.)

Hero Link

Aug 21, 2025  on Shopify

The team is very attentive to your needs and they are quick to respond. Thank you Avery, Alicia and Riley. Gave it 4 stars, because some of the items don't work out of the box, as intended.

No-Lo Designs

Aug 18, 2025  on Shopify

Hana helped get the reviews turned back on after a snag we hit. Super responsive and easy to work with.

Siam Gems Club

Aug 17, 2025  on Shopify

I had issues installing the app and contacted the chat support. Hana replied immediately and was super helpful with easy-to-follow instructions and a great, welcoming communication. Very happy with this support, thanks Hana!

Yabooya

Aug 16, 2025  on Shopify

They are really great. I dealt with Sonny and he was really friendly and helped me right away. I would recommend them.

Coats n Jackets

Aug 16, 2025  on Shopify

I installed the Air Product reviews app but there was some changes i have to do it and my customer support agents Alicia, Audrey and Doris and William help me and did what i want, they are too good! Thank you so much!

ZenPur

Aug 16, 2025  on Shopify

Amazing support team! Hana and Heni were super quick to respond and very helpful in solving my issue. They made the whole process smooth and easy. Really appreciate the fast and friendly support, thank you!

smtingofficial

Aug 16, 2025  on Shopify

This is a really good app. It's very easy to use. You can import reviews and invite customer reviews, and the reviews can display pictures, which is very helpful for sales. The customer service staff was very quick to answer any questions I had, especially "Hana," who handled the issue professionally and with a great attitude.

Martinelli Meats LLC

Aug 15, 2025  on Shopify

Felicity worked with me tirelessly until my issue was resolved. She was patient and got my app working in less than 24 hours! Highly recommend her and this app!

PB THE GOAT MERCH

Aug 13, 2025  on Shopify

This app is very amazing! And another amazing thing is the customer support by Iris, she is a genius! She even did my work, as we thought I didn’t have the option to select 100 members at a time to send review emails. Then, after sending the emails, she told me she noticed there is the option, I was just on a different page. She is a very nice person. Thank you so much, Iris. You’re amazing! The other day I got nice support from Audrey, she is a genius, nice, and amazing too! Thank you so much, Audrey! Air Apps is very lucky they have team members like them. Thank you so much once again, Iris, for doing my work! <3 I wish you both, your families and friends, all your team members and their families and friends always beautiful moments! <3 Mirza Website Designer at PB The Goat Merch

Metal Card

Aug 12, 2025  on Shopify

I had an issue and reached out to support, Iris was absolutely amazing. She listened to my problem, understood exactly what I needed, and guided me step by step until everything was fixed. Really patient, friendly, and professional. Thank you, Iris, you made the whole process so easy!

BYSIX

Aug 11, 2025  on Shopify

Nous n'aimons pas laisser un mauvais avis, mais cette app nous a causé trop de problèmes. Nous avons passé plusieurs mois à contacter le support à cause de tous les bugs, les problèmes et les blocages. Cette application n'est pas fiable et ils ne testent pas leurs fonctionnalités avant de les lancer. Résultat, ça a créé énormément de problèmes sur notre site. Si vous voulez de la stabilité et de la fiabilité, fuyez !

Hers and His Treasures

Aug 11, 2025  on Shopify

Felicity was able to help me quickly and gave me great information and links to help me as well. Thanks!

Quick 3D

Aug 11, 2025  on Shopify

Before getting into the app I have to mention that the support members are the best, they helped me with all my problems and resolved them really quick. On another hand the app itself is really good, can be customised pretty easily on free plan and doesn't give headaches.

Mein Shop

Aug 09, 2025  on Shopify

I want to give a big shoutout to Hanna for her outstanding support! She helped me with a Shopify reviews app and solved everything incredibly quickly and perfectly. Her expertise and patience made the whole process smooth and stress-free. I’m seriously impressed by her professionalism and dedication. If you need expert help, Hanna is the one to turn to—highly recommended!

PrimeFlow

Aug 08, 2025  on Shopify

I’ve been using the Air Product Reviews app and it has been working great for my store. Recently, I needed help with a change, so I reached out to their support team. Felicity assisted me, and she was absolutely wonderful very responsive, friendly, and quick to resolve my issue. I truly appreciate the level of support and professionalism. Highly recommended for anyone looking for a reliable reviews app with amazing customer service!

Party Pieces

Aug 06, 2025  on Shopify

A brilliant app to collect reviews, with fantastic customer service all for free! Would highly recommend!

VitaInArmonia

Aug 06, 2025  on Shopify

Ottimo servizio clienti, assistenza sempre disponibile e app facilissima da usare! Consiglio a tutti di provare questa app: è davvero utile, intuitiva e rende tutto più semplice. Mi ha aiutato molto e non potrei farne a meno!

Dreamz Shopee

Aug 06, 2025  on Shopify

My name is Vijay Singh, This Is one Of The Amazing app to import reviews before i this i tried more then 4 apps but i failed this is amazing, and the customer support is amazing

RUELLE. MODERN SKIN. MINIMALIST BEAUTY

Aug 06, 2025  on Shopify

Initially, I faced quite a few issues while setting up the app, and it wasn’t the smoothest start. However, the customer support really made the difference. Liz, in particular, was incredibly helpful and patient throughout the process. She guided me step by step and helped customize the app according to my specific needs. Thanks to her support, everything is now running smoothly. I’m giving 4 stars only because of the initial setup difficulties, but the support team—especially Liz—definitely deserves 5 stars!

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