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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (5,775)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

The Kingdom Collective

Apr 17, 2025  on Shopify

Hana assisted me right away and was very kind and patient to explain to me all the features and questions I have. Perfect and quick customer support, just how I love it!

Smart 360 Photo Booth

Apr 17, 2025  on Shopify

I really love this app—both of my Shopify stores are using it. It's by far the most user-friendly software I've come across. Anyone working with Shopify should definitely know about it. Sonny from your support team has been incredibly helpful, patiently walking me through things I didn’t understand. He’s truly a dedicated and competent team member—he absolutely deserves a raise and a promotion! I'll be recommending this app to my friends as well. Thanks again!

Fantoystic

Apr 16, 2025  on Shopify

Everything was super helpful and easy to use—really appreciate how thoughtful and efficient it all is.

Moshi Melon

Apr 14, 2025  on Shopify

Been having a lot of fun with this app! There's a lot you can customize even with the free version, and customer support is fast and efficient :)

New Evolution Club

Apr 14, 2025  on Shopify

"Amazing support! The Shopify team was quick, helpful, and resolved my issue smoothly. Really appreciate the professional and friendly assistance.

DomiloGoods

Apr 13, 2025  on Shopify

はな、ありがとうございます!まず対応が非常に楽です、これからの活用に楽しみです。

Hazella

Apr 12, 2025  on Shopify

Pretty fun experience with the app, its simple to use and integrate, also the customer service is spot on, delivering solutions in few minutes

Nailona

Apr 12, 2025  on Shopify

Audrey m'a aidé à correctement importer mes avis en un rien de temps ! Une application parfaite et super design. Je recommande :)

My Store

Apr 11, 2025  on Shopify

Great app to display reviews from other platforms. Jade helped import reviews from Etsy which brought lift to the store. Highly recommend :)

Book Shelf Game

Apr 06, 2025  on Shopify

Air Reviews has been a total win for Bookshelf Games. Super easy to collect reviews, and the star ratings add instant credibility. Love how it blends perfectly with our theme — clean, fun, and effective!

Lime Green Dolly

Apr 01, 2025  on Shopify

Fast set-up. Very intuitive and great help from Hana when I needed a few tweaks. Was up and running in no time. Thank you!

NUNU BARCELONA

Mar 31, 2025  on Shopify

Exceptional customer support! They responded quickly, were incredibly friendly, and resolved my problem efficiently. Thank you Sonny!

Tony tony shop

Mar 30, 2025  on Shopify

Excelente, entre lo que más busco en las apps es el servicio de apoyo y definitivamente esta app lo tiene excelente. Me solucionaron súper rápido algo que no entendía del funcionamiento

Ricekraft

Mar 28, 2025  on Shopify

We have been using the app, the team is helpful and provided the quick tech support and sonny helped us to resolve the issues.

ASIAN PORTAL FISHING

Mar 26, 2025  on Shopify

The support is amazing! We had some questions about the setup so we used the chat to ask, and they were incredibly quick to respond and resolve the issue. We highly recommend this app.

Salt Lily

Mar 24, 2025  on Shopify

Excellent product. Love the side bar reviews option. Great support from Hana and the team to get any issues solved.

Heaven's Cross LLC

Mar 24, 2025  on Shopify

Abby was a great help in setting this up. This app is probaly the best on I have used on the Shopify platform. Highly recommended and the support is fantastic.

Keeper Rods

Mar 22, 2025  on Shopify

Jasmine and Raymond were very helpful. I was impressed at how the chat exchange interaction answered my questions. They were ready and kew what to do. Thank you all for the help. I am very happy with your service.

Tajanee Jewels

Mar 22, 2025  on Shopify

Abby is a saviour, she helped me out instantly without any delays and also waited for me to check whether my problem is solved or not. She is polite, humble and a Professional in her work. Thanks abby you are great.

FOODOLOGY

Mar 21, 2025  on Shopify

I had such a great experience working with Audrey and Anivia from the Air Product Reviews team. I had a few specific requests, including replacing the default star rating with Air’s star rating widget in a custom section of my theme, and asking if it was possible to make the star rating auto-scroll to the review section when clicked. They responded quickly, kindly, and clearly understood exactly what I needed. Not only did they provide clear instructions, but they also went the extra mile to ensure everything worked smoothly on my site. It’s rare to find support that’s both technically skilled and genuinely friendly — but Audrey and Anivia were just that. Their support made the integration process feel so easy and stress-free. Thank you both so much for your help! I highly recommend Air Product Reviews, especially because of the amazing support team behind it.

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