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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

DronBits

Nov 09, 2024  on Shopify

Thank you for the solution provided, apart from the fact that I do not have the premium option, they treated me as such, HANA.

DrainBrain

Nov 08, 2024  on Shopify

Great service and quick response, professional and friendly staff, the program works very well and is efficient, I recommend this service

Serene Spaces

Nov 08, 2024  on Shopify

Jasime helped me out with adding the review widgets to my site, I highly recommend this app. Amazing customer service

Lostreva

Nov 06, 2024  on Shopify

This app is the only one you need and the Support is really fast, got my problems resolved real fast thanks to Sunny! Would recommend this app for everyone. Once again I can´t thank Sunny enough!

Girlsclan Lippies

Nov 06, 2024  on Shopify

Cuatomer service is top notch, Alyssa was so so patient with me. i love this app and will keep using it.

Jessy Lushhstyles

Nov 06, 2024  on Shopify

Excellent Support from Alyssa I had a fantastic experience with Alyssa from the support team. Her assistance was crucial in improving my store, and I am genuinely impressed with her work. Alyssa's dedication, expertise, and quick responses made a significant impact. She went above and beyond to ensure everything was perfect. Thank you, Alyssa, for your outstanding support and for enhancing my store. Highly recommend!

Le Bazaar Moderne

Nov 05, 2024  on Shopify

Je laisse rarement des avis mais cette fois-ci j'ai vraiment voulu le faire. Hier, Abby m'a assisté dans mes différentes démarches sur l'application et son aide m'a été précieuse. Elle a su rendre certaines taches bien plus simple et a fait preuve d'une patience, d'un professionnalisme et d'une compréhension exceptionnels. Même lorsque j'avais de nombreuses questions, elle est toujours restée agréable. Sa gentillesse et son coté humain méritent largement 5 étoiles ! Je recommande vivement. L'app m'a été très utile !

Tuun N Go

Nov 05, 2024  on Shopify

Just started using Air Product Reviews, and I’m already impressed. Setting it up was easy, thanks to Audrey from customer support, who helped with the process. The app’s features are exactly what I needed, and it integrates well with my store.

Big Pet Ville

Nov 05, 2024  on Shopify

The app exceeded my expectations! The features are easy to use and really streamline my work. Plus, the support is outstanding. Audrey from the support team was incredibly helpful, responding quickly and assisting with all my questions. I highly recommend this app for anyone looking for efficiency and top-notch customer service!

Not too General Store

Nov 05, 2024  on Shopify

This is hands down the best reviews app, you can also import from CJ and they have a free plan. But the best part is, they have the best support there is. Damian quite literally coded the app to suit my store needs. Usually such service would cost you a pretty penny!!

CarEQ

Nov 05, 2024  on Shopify

Very helpful app, the support team is amazing. As soon as i had a problem the team were very quick to fix the problem and help me. Strongly recommend, very asthetically pleasing review box for my all black website. Special thanks to Alyssa, Charles and Audrey for their amazing help.

Cea Capsule

Nov 04, 2024  on Shopify

I just downloaded this app and it already seems very professional and well structured. I had a problem at the very beginning and Damian from the costumer service was ready to solve it all. He was very helpful and quick to resolve all doubts. I highly recommend this app!

AO Coolers

Nov 03, 2024  on Shopify

App is great. We had a slight issue with the review stars showing up when we updated our theme but Audrey and Toby got them put back for us in no time!

MSKEYS

Nov 03, 2024  on Shopify

I had color issue with pass reviews box contacted their customer support, they guided best. thank you

Easy Breezy

Nov 02, 2024  on Shopify

Great app and very user-friendly. Their customer support is also very responsive and supportive. Damian in specific was very helpful and spared no effort in answering all my questions.

Bellezzawow

Nov 02, 2024  on Shopify

Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you

auraforwomen

Nov 02, 2024  on Shopify

Amazing support, amazing! Thanks to support agent Sonny. He was patient to listen to me and help me with all my troubles. I am really thankful because he helped me more than he should. Best support agent on this app!

Alchemy Emporium

Nov 02, 2024  on Shopify

I downloaded the app and got it all set up within a few minutes, Hana was very quick to reply and set it all up in minutes. Very happy and would recommend

VELINAS

Nov 01, 2024  on Shopify

mir gefällt die app gut, vor allem wegen dem nettem support falls man etwas Hilfe benötigt. Liebe grüße an Hana, die mir bei Problemen behilflich war

Furry Stretch | Your Pet Paradise

Nov 01, 2024  on Shopify

Hannah assisted me today for my issue of importing review from cj dropshipping to my shopify, she solved my issue so quick and offered me more help. so happy with the service

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