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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,095)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

The Deco Loft

Mar 12, 2025  on Shopify

Hana was absolutely amazing! She went above and beyond to help me, answering all my questions with patience and expertise. Her support made the entire process so much easier, and I truly appreciate her kindness and professionalism. If you ever need assistance, Hana is the best! Highly recommend!

Orvanna

Mar 12, 2025  on Shopify

This has awesome customer support, Audrey helped me with so many of my issues that I had. She was so patient with me. Thank you again if you see this!

BigTrendMart

Mar 10, 2025  on Shopify

I had a great experience using the Air Product Reviews App & UGC. The app is user-friendly, packed with useful features, and makes managing customer reviews effortless. It has significantly improved the credibility of my store! A special shoutout to Abby from customer support—she was incredibly helpful in guiding me through the setup process. She patiently explained everything, making it easy for me to customize the app to fit my store’s needs. Her support was top-notch, and I truly appreciate the effort she put in. Great work, Abby! Highly recommend this app to anyone looking to boost their store with authentic reviews! ⭐⭐⭐⭐⭐

KT Solutions

Mar 09, 2025  on Shopify

This review app is really amazing, easy to import reviews, they have good 24/7 support system. they are very helpful.

Sk1ntro

Mar 07, 2025  on Shopify

Fantastic app and customer service! Abby helped me solve the issue and answered all the questions that I had asked.

Natural Moxy

Mar 07, 2025  on Shopify

I wouldn't recommend this app. Despite sending a request for a review to my only customer, it hasn't worked as expected. I've sent out two emails requesting a review, but neither included a working link. I'm still waiting for a response from customer support The good news is that the support staff is super helpful.

CarrieAway

Mar 06, 2025  on Shopify

I am new to Shopify, so still trying to figure out all the details for setting up apps. I've had to contact the Air support team twice. In both cases, the response was nearly instant & they resolved my problem. I now understand why they have so many 5 star reviews.

Adventure Threads Company

Mar 02, 2025  on Shopify

Hana was so great to work with! She's very helpful, kind, and helped guide me through set up. She integrated all my reviews (from another app) and set up this app on my store.

JAC’s Fabrics and Crafts

Mar 01, 2025  on Shopify

Brilliant support from Audrey today. My first time using this app and I needed loads of support. She was amazing. She went above and beyond to assist me.

LovelyRLovely

Feb 27, 2025  on Shopify

thank you very much Damien for assisting me today. Great customer service and support. I highly recommend this app.

ヘルシーベスト

Feb 27, 2025  on Shopify

非常に便利です。困った時はチャットですぐ対応して頂けたので使いやすいです。

theiaa

Feb 25, 2025  on Shopify

I was new to all this and had no idea what I was doing but I asked for help through chat support and Damian was there to assist me, he did an amazing job and made it so easy for me. Thank you so much for helping me.

NOORD store

Feb 24, 2025  on Shopify

Great app with great and quick support even at the free plan. Highly recommend. Thanks to Sonny for making implementation of colour schemes a breeze!

Boutique Maps

Feb 24, 2025  on Shopify

Abby did a fantastic job supporting my doubts and setup questions. While I am still learning to use the product, she provided valuable inputs. I will give a 5 star rating after I use it for a while and confirms my expectations.

RecondistorePC

Feb 24, 2025  on Shopify

Super application , avec assistance en ligne très réactive et sympa , merci à "Audrey and Maison" pour sa gentillesse et son aide précieuse !

Plant Yum

Feb 24, 2025  on Shopify

Excellent Support & Easy Setup! We had a great experience setting up Air Reviews on our website PlantYum.in. A big shoutout to Hana, who provided outstanding support and made the entire process seamless. She was super helpful, quick to respond, and ensured everything worked perfectly. Highly recommend this app for anyone looking for a smooth and efficient review system!

Reqab Online Private Limited

Feb 21, 2025  on Shopify

A great app with even better customer service, had some questions and they quickly resolved within seconds. Thank you Air and thank you Audrey.

Macavian

Feb 19, 2025  on Shopify

Besides being a great tool to show my customer reviews, the customer service and efectiveness is amazing! Abby is just the best! and I know all of the team is as well!

Swift Solutions

Feb 18, 2025  on Shopify

They are amazing support actually supports you I'm new with all this but, having this app helps so much I wouldn't begging to understand how reviews work unless I install this app!! Thanks A lot. I mean It

Oidorem

Feb 17, 2025  on Shopify

Very patient and understanding and willing to assist you! This app alone i love and appreciate the customer service from Sonny! Thank you for helping me out and helping my brand.

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