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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

NaturUp

Oct 03, 2024  on Shopify

This app is the best shopify app to show case your reviews to your customers. Very easy to setup and great presentation designs too. Hana was super helpful in making the necessary changes to the design of the template and also helped in getting reviews imported too. I would totally recommend this app to all shopify D2C brands.

PACK THIS MEAL

Oct 03, 2024  on Shopify

Thank you so much for your invaluable support! Your help made a significant difference, and I truly appreciate the time and effort you invested. I couldn't have done it without you and the amazing technical team

Coffee Me Up Boutique

Oct 03, 2024  on Shopify

Audrey, you’re absolutely AMAZING! Thank you so much for your quickly responses and for all the help you've provided. Your support was incredibly helpful. Thanks a million, Audrey!

Jewelry Bubble

Oct 03, 2024  on Shopify

A big thank you to JADE! I appreciate your help with setting up the Air product review app. Looks great! I removed a review from a product page because when the product page was deleted, the review lost its associated photograph, leaving only the text. This is a significant issue, and improvements are necessary. In e-commerce, product pages are often taken down when items become unavailable. Nevertheless, it's essential to retain product images with reviews for visual appeal. Without these images, the reviews lose much of their value.

HEALTHY AND STRONG

Oct 02, 2024  on Shopify

Audery has been most attentive and helpful. Because of her knowledge of the process this experience has been completed in a timely manor. I do not know what incentive there would be for her to perform so effectively and with efficiency but she seems to do her job as though she likes it .

Lynell’s Luxury

Oct 02, 2024  on Shopify

I literally couldn't figure anything out, the support me team (especially prakash) was so helpful. Instantly asked me what i needed and then instantly guided me through the steps, and when i still couldnt figure it out he took care of it for me. AMAZING CUSTOMER SERVICE.

Pinetex

Oct 01, 2024  on Shopify

Service was great and fast. Couldn't have asked for a better app. Sonny didn't hesitate to take matter in his own hands and solve my issue. Greatly appreciated, and would definitely recommend!

Stoppllix

Oct 01, 2024  on Shopify

Amazing experience with the support team, especially Emily and Tobby! They were incredibly helpful and quick in resolving my issues. Their friendly approach and dedication made the process seamless and enjoyable. The app itself works perfectly, and with such excellent customer service, it’s easily one of the best I’ve used. Highly recommend both the app and the support team! Thanks again, Emily and Tobby, for your amazing assistance!

TULIP N TURTLE

Oct 01, 2024  on Shopify

Hi, Initially, it looked like a daunting task to install this app and import Amazon reviews but they have excellent customer support, Sonny made the whole experience straightforward. I am very excited to look forward to all the features available in this app. Deepa

Astro Sphere™

Oct 01, 2024  on Shopify

Alyssa and Doris were a HUGE help with helping me implement my reviews into my website when I was having trouble. Amazing support!

CheckoutNest

Sep 30, 2024  on Shopify

Incredible App with Exceptional Customer Support! I have been using this App for a while now, and I must say it has been a fantastic experience. The app itself is intuitive, feature-rich, and runs smoothly. It’s exactly what I needed for managing reviews this app help us. But what truly stands out is their customer support. Anytime I have had a question or faced an issue, their team was incredibly responsive and helpful. They go above and beyond to resolve any problems quickly and efficiently. It’s rare to find such dedicated and friendly support nowadays, but App Air Review nails it! Highly recommend the app for its functionality, and the peace of mind you get knowing the support team is always there when you need them. Keep up the great work!

Flipnstreet

Sep 30, 2024  on Shopify

Thank you, Jasmine, for all your hard work in relation to our website. Your work has been great from the start. And we appreciate you putting in so much time and effort to make it the best.

Crazy Deep Love

Sep 30, 2024  on Shopify

I've tried several apps of reviews in Shopify and for me this is the best because it is very easy to use, simple and you have many options. Another point to highlight is the customer service, it is a 10. When I went to them for help I was attended quickly by Charles and was very helpful and very friendly, I was able to solve everything I needed.

Imagine It Studio

Sep 30, 2024  on Shopify

Iam really happy with Audrey and Anivia. Audrey immediately responded and helped me to solve my problem within minutes of contacting here. Super happy that it worked out so well. Thanks again.

Choice Elegant

Sep 30, 2024  on Shopify

I had a great experience with Hana! She was extremely helpful and guided me through the process efficiently. Her support made everything so much easier for me, and I really appreciate her assistance. Thank you, Hana, for your excellent service!

MONSTERA LOVER'S

Sep 30, 2024  on Shopify

This service is a very good service. I have been using this since 2 years.❤️❤️ But suddenly introducing a subscription service is a bit too much.The staff here is very good. abby helped me a lot.Abby spent 2 or 3 hours with me helping me with my review issues. Thank you very much again. Abby ❤️Satisfied with the service.

CrownJewel.co

Sep 29, 2024  on Shopify

I'm loving the app so far, had a technical issue importing reviews from my previous reviews app and Damian from their team took care of the issue quickly. Support is top notch.

Best Bunding

Sep 29, 2024  on Shopify

Tracy was a big help! She resolved the issue quickly and efficiently. Great customer support—thank you!

Agency

Sep 29, 2024  on Shopify

I am extremely satisfied with the customer service this time! Audrey and Prakash responded to me very quickly, not only proactive but also highly professional, ensuring that my issue was resolved properly. Their service attitude was full of sincerity, which truly impressed me.

Jewelry Bubble

Sep 29, 2024  on Shopify

A big thank you to JADE! I appreciate your help with setting up the Air product review app. Looks great!

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