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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Drink Free Co

Oct 08, 2024  on Shopify

I could not speak more highly about AirReivews and in particular their customer service. I worked with Hana to fix a problem that had taken me a long time of trial and errors to try and rectify which i eventually realised i could not fix myself. I reached out to the customer service chat function and Hana responded to me instantly and had fixed the issue within 5 mins of our engagement! I could not speak more highly of the service and of Hana. Highly recommended.

Isekai

Oct 08, 2024  on Shopify

A Good app for customer reviews! Audrey from the support team is also really helpful and managed to assist with my request very quickly and efficiently!

Simple Chef

Oct 08, 2024  on Shopify

Amazing app and very useful, plus the customer service people are the nicest, they help you with everything ! Sonny was very helpful, responsive and patient!

Gulf of Accessories

Oct 08, 2024  on Shopify

I really like this app. It's really easy to use and has step by step instructions. I have had some problems with the app, but it was user error. Lucky for me Abby from customer service was able to assist me in solving the issue. Thank you again Abby!

Virtubem

Oct 08, 2024  on Shopify

Estou gostando muito o app, o atendimento com a Emilly foi muito bom e resolvi rapidamente o meu problema com a ajuda dela, muito atenciosa.

Oladole Store

Oct 08, 2024  on Shopify

A better app to import reviews from Amazon. It is easy for beginners to import reviews with little knowledge. If you face any issues, Support will be there to assist you. I am really happy with the support team, and special thanks to "Audrey", who guided and explained how to fix my error.

Acid Eclipse

Oct 07, 2024  on Shopify

This app has been my go to for reviews for this whole year and I've got no intention on changing app. I was struggling importing from amazon and Jasmine was super helpful, she gave me the link to download the amazon specific chrome extension which took 2 minutes to install and imported all reviews without issue in about 20 seconds. Great service and app

Ambassador Hub

Oct 07, 2024  on Shopify

Very Happy with the service, had an agent called Jasmine who was very attentative to my needs and helped me until i was able to complete my objective. Great attention to detail and problem solving has im not very computer literate, all the way from Sunny England

Garb Classics

Oct 07, 2024  on Shopify

Damian and the technician Doris assisted me today. The app is perfect in itself. However, they helped me to alter it to my website needs. Highly recommended app and the best customer support ever! Kudo to Damian and the technician Doris again

Puyobu

Oct 06, 2024  on Shopify

It's an easy-to-use app with a very simple interface. Thank you very much to the support team and especially Prakash. It would be better if they didn't just bring new pro features.

werrina

Oct 06, 2024  on Shopify

I wanted to take a moment to commend Hana for her excellent support. She was incredibly professional, patient, and quick to respond to all of my queries. Not only did she provide clear and helpful solutions, but she also went above and beyond to ensure that I fully understood the process. Her friendly demeanor made the experience even more pleasant. Hana's commitment to providing top-notch customer service is truly appreciated, and I couldn't be more satisfied with the help I received. Thanks again, Hana, for your outstanding support!

Floky ES

Oct 06, 2024  on Shopify

Air product reviews offer a wide range of possibilities to collect and showcase reviews. it was also easy to import them, i had a small issue in the process but Hana helped me very fast to solve my problem. App is reccomended

KREASHION

Oct 06, 2024  on Shopify

Thankyou you so much "HANA" for setting up the pages. She is so patient and helping for all queries. AIR is a great product will recommend to use.

Gadgets NearMe

Oct 04, 2024  on Shopify

I had the pleasure of working with Audrey to set up the review system on my store, and I couldn't be happier with the experience. Audrey was incredibly helpful, patient, and thorough throughout the process. He went above and beyond to make sure everything was set up perfectly and answered all of my questions with great clarity and kindness. His support made the setup process smooth and stress-free. Thank you, Audrey, for your excellent service and professionalism! Highly recommended!

Hayaa0fficial

Oct 04, 2024  on Shopify

Helpful and friendly team, and they strive to provide you the help you want. Special thanks to Mrs. Audrey from the support team.

Hidden Hungr

Oct 04, 2024  on Shopify

Amazing product & customer service! Would totally recommend to anyone looking to add a review section to your Shopify store/website!!

Kippenpakket.nl

Oct 04, 2024  on Shopify

⭐⭐⭐⭐⭐ Fantastic Tool for Honest Insights and Outstanding Support! The Air Product Reviews App & UGC has been an absolute game-changer for me! It offers a seamless experience for gathering user-generated content and real, unbiased reviews. The interface is intuitive and easy to use, making it simple for customers to leave detailed feedback. What I love most is the ability to display authentic user reviews directly on my product pages, which has significantly boosted trust and conversions. The moderation tools are also top-notch, ensuring that only quality content gets through. On top of that, their customer service is absolutely amazing—I've never experienced better! Jasmine and Damian have been incredibly helpful, always prompt, friendly, and going above and beyond to assist with any questions or issues. Overall, a highly efficient and valuable tool for any business looking to build credibility and improve customer experience. Highly recommend!

Ahoya Baby

Oct 04, 2024  on Shopify

Audrey helped me to edit some settings. Some special adjustment only for me. She was fast and very helpfull. Thank you soo much again again!!

LuminaX

Oct 03, 2024  on Shopify

Avada has been a game-changer for my business! I was struggling to import reviews from a CSV file and had no clue where to start. That’s when Tracy stepped in and saved the day. She was incredibly helpful, edited the file for me, and even handled the entire import process herself. The support I received was beyond my expectations, and I couldn’t be happier with both the platform and the service. Highly recommend Avada and a huge thanks to Tracy for her exceptional assistance!

Druid Glow

Oct 03, 2024  on Shopify

app on which I immediately had some difficulty due to my lack of knowledge. despite this, Jasmine from support helped me impeccably with screenshots of the work done and additional instructions to help me in the long term as well as solving the problem quickly and professionally

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