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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Impression Wears

Sep 29, 2024  on Shopify

I've been using this app for a while, and it's been an absolute game changer. The interface is user-friendly, and the features are just what I need to manage my tasks efficiently. Recently, I encountered a small issue, so I reached out to their support team. Audrey, the support representative, was amazing! She was incredibly patient, quick to respond, and walked me through the solution step by step. Her professionalism and kindness really stood out and made the experience stress-free. Thanks to Audrey and the rest of the team for such outstanding customer service! Highly recommend this app to anyone looking for both great functionality and support!

Outlet Survival

Sep 29, 2024  on Shopify

this is my first to use the shopify, and this app really help me a lot, there are so many things that are difficult for me to understand on the first time but trust me sonny and other staff help me all the time to manage it.

Serenus

Sep 29, 2024  on Shopify

I had a fantastic experience with Hana in customer service! From the moment I reached out, she was incredibly helpful and attentive. Hana took the time to listen to my concerns and provided clear, thoughtful solutions. Her friendly demeanor made the process so much easier, and I felt genuinely valued as a customer. It's rare to find such dedicated service, and I truly appreciate her effort. Thank you, Hana, for going above and beyond!

UNIQTHREAD

Sep 28, 2024  on Shopify

super application et services avec des personnes tres a l ecoute ,un grand merci a Audrey merci beaucoup mes client seront ravi de pouvoir s exprimer

Pulse Gadgets

Sep 28, 2024  on Shopify

Twice today Mia came to my rescue and on both occasions it was sorted out within minutes. Thoroughly recommend

Stitchery Zone

Sep 28, 2024  on Shopify

I’ve been using the Shopify Air Product Review app and it’s been great. It’s easy to use and makes collecting and displaying customer reviews simple. What I appreciate the most is their customer support—Emily was very quick to help when I had a question. If you’re looking for a good review app, I’d recommend giving this one a try.

Veemor

Sep 28, 2024  on Shopify

der Support von Tiana hat mir sehr geholfen Stress zu minimieren und endlich weiter zu kommen. perfekt

dsclothing

Sep 28, 2024  on Shopify

Best app for review. And the Seller Support team is so friendly and very helpful. They have solved my issues very fastly and provides the best support. Special thanks to Abby and the tech guy Raymond for solving my main issue very fastly.

Echo Essence

Sep 27, 2024  on Shopify

Jasmine is very awesome, she is very polite and gave great advises,I got all my questions answered .Thank you

KWEAN&CO

Sep 27, 2024  on Shopify

I had a great experience with Air app installation Chat, I received all the support I needed plus was helped to install all aspects of tis app. I would highly recommend

Choose Goods

Sep 27, 2024  on Shopify

Dear Air Product Reviews Tech Support Team, I'm writing to express my sincere gratitude for the exceptional assistance I received from your team members, Hana and Toby, in setting up my star rating and review box on my Shopify store. Their expertise and patience were invaluable in helping me navigate the setup process and customize the features to perfectly suit my store's needs. Thanks to their guidance, I was able to quickly implement a user-friendly review system that has significantly enhanced my customers' shopping experience. I'm particularly impressed with the ease of use of the Air Product Reviews app and the quality of customer support. Hana and Toby's knowledge and responsiveness were top-notch. I would highly recommend this app and your team to any Shopify merchant looking to improve their online store. Thank you again for your excellent service! Best regards, Khizra Choose Good

MariaShape

Sep 27, 2024  on Shopify

the best one to start, they have the best free plan with an amazing easy UI. Special thanks to Kevin & Doris for they amazing support !

Shopezy

Sep 27, 2024  on Shopify

Really liked fast customer service, Issue fixed within couple of minutes Abby you were best and Doris from tech thanks for help.

Personal Touch

Sep 26, 2024  on Shopify

Great customer support! They resolved my issue quickly and were incredibly helpful throughout the process.

Odessa’s Kitchen Essentials

Sep 26, 2024  on Shopify

Tiana was very helpful and she made my experience a delightful one. She was very knowledgeable. She should get a raise

PRIME DEALS

Sep 25, 2024  on Shopify

Thank You! so much.... { Hi Lydia, } I just wanted to take a moment to thank you for your invaluable help with managing the air product reviews. Your insights and feedback made a significant difference, and I truly appreciate the time and effort you put in. Thanks again for your support! Best, [Your Name] Lydia

RK Collections Boutique

Sep 25, 2024  on Shopify

Hana helped me via online chat get everything set up. All I had to do was like 5 keys. She made it easy

LuxeStreet Boutique

Sep 25, 2024  on Shopify

I was having issues trying to get reviews for products sourced from CJDropshipping and received a pop-up about this app. So I installed the app and I guess I expected something magical to happen. LOL!!! After reading and staring into space the chat bot interrupted my thoughts and Charles asked "How can I help you" and the rest is history. He patiently walked me through steps with screenshots on how to navigate through the app, it was amazing. He patiently waited until I responded done to move to the next step. His knowledge base, customer care and response time was impeccable. I recommend this service to beginners on up to pros. And if you're blessed to get Charles as your assistant, you will agree with my review. Thanks Charles, you're an asset to the company and with your help, they will excel beyond their projected mission.

Noisy Guard TM

Sep 25, 2024  on Shopify

Saport Avada again did not disappoint me. This time Tracy helped me solve my problem. I strongly recommend

PrimePeak

Sep 24, 2024  on Shopify

It is a very clean application, and the customer service is very fast and helpfull thanks to Audrey for the clear information and help.

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