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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,245)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Not too General Store

Nov 05, 2024  on Shopify

This is hands down the best reviews app, you can also import from CJ and they have a free plan. But the best part is, they have the best support there is. Damian quite literally coded the app to suit my store needs. Usually such service would cost you a pretty penny!!

CarEQ

Nov 05, 2024  on Shopify

Very helpful app, the support team is amazing. As soon as i had a problem the team were very quick to fix the problem and help me. Strongly recommend, very asthetically pleasing review box for my all black website. Special thanks to Alyssa, Charles and Audrey for their amazing help.

Cea Capsule

Nov 04, 2024  on Shopify

I just downloaded this app and it already seems very professional and well structured. I had a problem at the very beginning and Damian from the costumer service was ready to solve it all. He was very helpful and quick to resolve all doubts. I highly recommend this app!

AO Coolers

Nov 03, 2024  on Shopify

App is great. We had a slight issue with the review stars showing up when we updated our theme but Audrey and Toby got them put back for us in no time!

MSKEYS

Nov 03, 2024  on Shopify

I had color issue with pass reviews box contacted their customer support, they guided best. thank you

Easy Breezy

Nov 02, 2024  on Shopify

Great app and very user-friendly. Their customer support is also very responsive and supportive. Damian in specific was very helpful and spared no effort in answering all my questions.

Bellezzawow

Nov 02, 2024  on Shopify

Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you

auraforwomen

Nov 02, 2024  on Shopify

Amazing support, amazing! Thanks to support agent Sonny. He was patient to listen to me and help me with all my troubles. I am really thankful because he helped me more than he should. Best support agent on this app!

Alchemy Emporium

Nov 02, 2024  on Shopify

I downloaded the app and got it all set up within a few minutes, Hana was very quick to reply and set it all up in minutes. Very happy and would recommend

VELINAS

Nov 01, 2024  on Shopify

mir gefällt die app gut, vor allem wegen dem nettem support falls man etwas Hilfe benötigt. Liebe grüße an Hana, die mir bei Problemen behilflich war

Furry Stretch | Your Pet Paradise

Nov 01, 2024  on Shopify

Hannah assisted me today for my issue of importing review from cj dropshipping to my shopify, she solved my issue so quick and offered me more help. so happy with the service

Attraction Shopping bazaar

Nov 01, 2024  on Shopify

i like to mention these two customer support Audrey and Maison for helping me out on my shopify review issue very nice and coperative these both ⭐million ⭐ to these both very coperative and humble thank u "Audrey and Maison"

USA Pet Products

Oct 31, 2024  on Shopify

Awesome app and really quick support. I texted on the support and Hana, from customer support team, sorted the issue real quick.

Super Gadget Mart

Oct 30, 2024  on Shopify

This app is amazing. Has a lots of customizations which are easy to use. It doesn't require a big learning curve since they have a very helpful customer service. I was stuck for a bit in a settings and after chatting with them, Emily resolved my issue very quickly. I am satisfied with Air Product's service and highly recommend for others.

Cool Tech House

Oct 29, 2024  on Shopify

I am very satisfied with this app, I am a beginner with the settings but Jade was an angel, she helped me solve everything I needed and with a lot of patience.

Luzavia

Oct 29, 2024  on Shopify

Jade was fantastic! Very quick service and extremely helpful—she guided me through setting up my reviews seamlessly. Highly recommend her expertise!

AURA Beauty Club

Oct 29, 2024  on Shopify

Recomendo muito o aplicativo! Precisei de ajuda do suporte deles e o Sonny me ajudou muito e foi muito educado durante todo o atendimento. Abby também me ajudou muito e foi muito solícita. Recomendo a todos!

Modernefurniture

Oct 29, 2024  on Shopify

I was facing some issues here and reached out to support. One of their team members, Abby, guided me very well and resolved my issue. I'm very grateful for her help.

Bee Stif

Oct 28, 2024  on Shopify

I had an amazing experience with Avada's customer care service! From start to finish, they were incredibly responsive and genuinely eager to help. Special shout-out to Hana from the support team, who went above and beyond to make sure all my questions were answered and issues resolved. She was knowledgeable, patient, and offered valuable insights that really made a difference. It's rare to find such exceptional customer service these days, and Hana truly made my experience outstanding. Thank you, Avada and Hana, for the fantastic support!

Spy Monkey Surveillance

Oct 28, 2024  on Shopify

These guys make a great app. The UI is easy and the widgets all look really nice. And their support is fast. I recommend this app!

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