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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,245)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Pioneer Clothing

Nov 12, 2024  on Shopify

Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)

Useful4me

Nov 12, 2024  on Shopify

i was helped by a customer service named Audrey she was very helpful , friendly and fast with the responds i will recommend this apps to her my friends

FULL-Y

Nov 12, 2024  on Shopify

I am truly grateful for the outstanding support provided by Sonny and Alyssa from the Air Product Reviews App & UGC Help Center. Both of them went above and beyond to address my concerns with speed and expertise, making my experience seamless and stress-free. Sonny, as a technician, demonstrated exceptional technical skills and efficiency. He tackled my concerns quickly, resolving issues with a level of expertise and precision that was impressive. His proactive approach and thorough explanations made me feel completely supported throughout the process. Sonny’s dedication to resolving my concerns swiftly yet effectively was a testament to his professionalism, and I couldn’t have asked for better assistance. Alyssa was equally phenomenal in her support. She responded promptly to every question, handling each detail with care and making sure I felt prioritized. Her friendly, professional attitude and commitment to finding solutions left a lasting impression. Alyssa’s support made me feel valued and assured that my concerns were in the best hands. Together, Sonny and Alyssa have set an exceptionally high standard for customer service. Their combined expertise, attentiveness, and commitment to helping customers are invaluable. I am incredibly thankful to have received their support, and I wholeheartedly commend their dedication and hard work!

Gravyr Store

Nov 11, 2024  on Shopify

I just have to say they go above and beyond I'm still shocked at how fast they are and solve stuff, I asked for help less than 2 minutes the coding for the theme and some other stuff went as fast as anything really recommend. So helpful and knowledgeable staff but best of all they are nice and helpful

VeroBreeze

Nov 11, 2024  on Shopify

This is really amazing and such good support and thanks to Charles was able to help with what i needed!

Meldivina Design

Nov 11, 2024  on Shopify

Einige Details waren nicht so einfach zu individualisieren oder mussten sowohl in der App, als auch im Theme Editor verändert werden. Das ist etwas verwirrend. Theoretisch lässt sich die Sprache der Text Felder nur in der Pro Version verstellen, was ich sehr schade finde, praktisch ließ sich allerdings auch alles in der Free Version ändern. Wieder, ziemlich verwirrend. Bleibt abzuwarten, ob das so bleibt. Der Support, besonders Abby und Prakash, war sehr freundlich und engagiert und haben mir so schnell es ging geholfen, obwohl ich vorerst nur die Free Version nutze. Alles in allem ist die App eine Empfehlung wert!

Mağazam

Nov 11, 2024  on Shopify

The application is really easy and the customer service is doing a very good job I am very satisfied and damian is very kind person

Pink

Nov 10, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Experience with Hana! Hana has truly been a delight to work with! From start to finish, her dedication, kindness, and expertise have made all the difference. She went above and beyond to ensure I had everything I needed, answering my questions with patience and genuine warmth. Not only is she incredibly knowledgeable, but her positive energy makes every interaction a joy. It’s clear she cares deeply about her clients and their success. Thank you, Hana, for making this experience so smooth and enjoyable! You’re truly one of a kind, and I feel so lucky to have had your support. Highly recommend her to anyone looking for top-notch service!

Bellarte Enchanté

Nov 10, 2024  on Shopify

hana war sofort zur stelle und hat mich durch die app gefuehrt ,besser gesagt sie hat alles alleine gemacht, nun funktioniert alles perfect danke hana ich kann die app nur weiter empfehlen toller servive

Richesse accesorios

Nov 10, 2024  on Shopify

First time asking a setup question ‍♀️. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.

JingleShine

Nov 09, 2024  on Shopify

I found this app very helpful as It's essential to have reviews in your online store, Air Product Reviews gives chance to everyone from beginners to advance professionals, has amazing support team, my special thanks goes to Audrey ❤️!

DronBits

Nov 09, 2024  on Shopify

Thank you for the solution provided, apart from the fact that I do not have the premium option, they treated me as such, HANA.

DrainBrain

Nov 08, 2024  on Shopify

Great service and quick response, professional and friendly staff, the program works very well and is efficient, I recommend this service

Serene Spaces

Nov 08, 2024  on Shopify

Jasime helped me out with adding the review widgets to my site, I highly recommend this app. Amazing customer service

Lostreva

Nov 06, 2024  on Shopify

This app is the only one you need and the Support is really fast, got my problems resolved real fast thanks to Sunny! Would recommend this app for everyone. Once again I can´t thank Sunny enough!

Girlsclan Lippies

Nov 06, 2024  on Shopify

Cuatomer service is top notch, Alyssa was so so patient with me. i love this app and will keep using it.

Jessy Lushhstyles

Nov 06, 2024  on Shopify

Excellent Support from Alyssa I had a fantastic experience with Alyssa from the support team. Her assistance was crucial in improving my store, and I am genuinely impressed with her work. Alyssa's dedication, expertise, and quick responses made a significant impact. She went above and beyond to ensure everything was perfect. Thank you, Alyssa, for your outstanding support and for enhancing my store. Highly recommend!

Le Bazaar Moderne

Nov 05, 2024  on Shopify

Je laisse rarement des avis mais cette fois-ci j'ai vraiment voulu le faire. Hier, Abby m'a assisté dans mes différentes démarches sur l'application et son aide m'a été précieuse. Elle a su rendre certaines taches bien plus simple et a fait preuve d'une patience, d'un professionnalisme et d'une compréhension exceptionnels. Même lorsque j'avais de nombreuses questions, elle est toujours restée agréable. Sa gentillesse et son coté humain méritent largement 5 étoiles ! Je recommande vivement. L'app m'a été très utile !

Tuun N Go

Nov 05, 2024  on Shopify

Just started using Air Product Reviews, and I’m already impressed. Setting it up was easy, thanks to Audrey from customer support, who helped with the process. The app’s features are exactly what I needed, and it integrates well with my store.

Big Pet Ville

Nov 05, 2024  on Shopify

The app exceeded my expectations! The features are easy to use and really streamline my work. Plus, the support is outstanding. Audrey from the support team was incredibly helpful, responding quickly and assisting with all my questions. I highly recommend this app for anyone looking for efficiency and top-notch customer service!

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