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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

HexiLight

Sep 24, 2024  on Shopify

I love this app!!! They have great support, and thanks to Abby and Maison I have had a really good experience. Thank you!

Terralite

Sep 24, 2024  on Shopify

I’ve been incredibly impressed with Air Product Reviews! Their customer support team is hands-down one of the best I’ve worked with. Not only did they respond quickly to all my inquiries, but they also went above and beyond to customize the app to perfectly match my website’s theme. The process was smooth, fast, and professional. If you’re looking for a reliable review app with outstanding support and flexibility, I highly recommend giving Air Product Reviews a try!

Vita Vibe I Vibe with Vita

Sep 23, 2024  on Shopify

⭐⭐⭐⭐⭐ Outstanding Service – Truly 5 Stars! I rarely leave reviews, but I had to make an exception for the Air Product Review app. The app itself is fantastic – super easy to use and exactly what I needed for my store. But what really blew me away was the customer service. Hana and William were absolute lifesavers! They took the time to answer all my questions and walked me through the entire technical setup. It felt like they were genuinely invested in helping me succeed. I’ve never experienced service like this before – it was more than 5 stars! Huge thanks to both of them for their support. If you’re considering this app, don’t hesitate – you’ll be in great hands!

PosturePro Pillow

Sep 21, 2024  on Shopify

I had a problem with the reviews box but after talking to one of the team (Tracy) she resolved it. They where very clear when they communicated with me. Highly recommend.

My Store

Sep 20, 2024  on Shopify

I received fantastic assistance. The support agent was knowledgeable, friendly, and made the process seamless. Highly recommend!

NaruEsscence

Sep 20, 2024  on Shopify

Very fast and very helpful support! In particular I would like to mention Abby, she is very smart and quickly helped to solve some of my questions within a few minutes! Thank you very much!

Rare Organics

Sep 20, 2024  on Shopify

Thanks to the team for all the help with setting up the app. Great support! Huge thanks to Pamela and Anivia, they were so helpful and kind. Thanks once again!

BE LOVELY JEWELRY

Sep 19, 2024  on Shopify

Customer care service is outstanding. Agents were very kind, professional and quick to resolve the issue. They make sure that agents are available to respond quickly, so I had the luxury of receiving assistance by Juliana, Raymond, Lydia, and Jasmine. All my questions were answered clearly and very fast, and I also receive the guidance on how to use the app efficiently. I feel comfortable using this application knowing that there are dedicated people ready to provide exceptional service.

Ahoya Baby

Sep 19, 2024  on Shopify

Charles helped me to edit code. Some special adjustment only for me. He was fast and very helpfull. Thank you soo much again again!!

HNDKSH online shop

Sep 19, 2024  on Shopify

Ich habe die App runtergeladen, aber nicht ganz verstanden, wie ich die Produktbewertungsfunktionen in meinem Onlineshop einfügen und aktivieren kann. Somit habe ich mich kurzerhand an den Kundensupport im Chat gewandt und dort hat mir die liebe Abby verständlich und einfach weitergeholfen, sodass mein Problem in nur wenigen Minuten gelöst wurde und ich die Produktbewertung nach meinen Vorstellungen nun endlich in meinem Onlineshop nutzen kann. Danke für deine Hilfe, Abby :)

Önling INT

Sep 19, 2024  on Shopify

Air Product Reviews is a great tool to make customers more sure of their purchase. Lots of choices for layout and functionality - and GREAT customer service. Audrey really went out of her way to help me set it all up. Very happy! :)

bentino GmbH

Sep 19, 2024  on Shopify

Great app with great features. And the Best: When having a problem, you get right away high qualified support via chat - very convenient. Thanks to kind support from Damian, problems have been solved immediately!

The Scooter Pro

Sep 19, 2024  on Shopify

Very happy with the support of Air Products Reviews, (specifically with the operator Damián). It was frustrating because I followed all the steps to integrate the reviews into my store and they did not appear. I gave him permission and in a matter of minutes he managed to solve everything for me, thank you very much, very happy! 10/10

Micro Snap

Sep 19, 2024  on Shopify

Great app, works very well, customer service is responsive and helpful. Both Alyssa and Kevin have been great help.

Drift Comfort

Sep 18, 2024  on Shopify

Instant support. but they changed it so you can only import 250 reviews at a time with csv before having to pay right after I imported 1500 reviews.

Salient Scents

Sep 18, 2024  on Shopify

Would be nice if it was more customizable however the customer support team is great and can help you with that. Hana helped me out changing some things that I wouldn't have been able to do otherwise.

Lianado

Sep 17, 2024  on Shopify

this is a great platform , Audrey helped us with product review uploads and she was very quick and helpful , thank you

Madni Fresh Traders

Sep 17, 2024  on Shopify

Judy was so helpful. She gave me a lot of time and effort to resolve my issues. I am very happy with their support.

WilliWatches

Sep 17, 2024  on Shopify

I’m really impressed with this app! I want to extend my appreciation to the technical support team, especially Abby and Maison, for their outstanding help. Thank you for your excellent support!

Wild Wax Candle Company

Sep 17, 2024  on Shopify

Jasmine from Anivia was so helpful, knowledgeable, and quick. I spent 5 hours trying to use another customer review app - no help available. I cannot believe she took care of my needs in 20 minutes. I would use this company and representative any day of the week. Such GREAT customer service.

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