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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,245)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Artessia

Oct 22, 2024  on Shopify

Abby's customer support was absolutely amazing! She's fast, polite and find a solution very quickly.

Mad Monkey

Oct 22, 2024  on Shopify

The Air Product Reviews App & UGC is excellent! It’s incredibly easy to use and has significantly boosted the trust factor on my Shopify store. The customer support is outstanding—available instantly whenever I need help, which has made setup and troubleshooting a breeze. The app’s seamless integration for collecting and displaying reviews, along with user-generated content, has really helped engage our customers. Highly recommended for anyone looking to improve social proof and sales conversion!

MULTI MART BAZAAR

Oct 21, 2024  on Shopify

I appreciate the service and i am glad i have chosen the air product review app for my store. thank you

Idea Mountain

Oct 21, 2024  on Shopify

simple to use, AND they have a very active support chat system. I got great help from a number of their people, especially Jasmine and Toby. you can do a good amount of customization, even with just the basic version. I can see how this can be used more on my site.

Roses del fuego

Oct 21, 2024  on Shopify

The modules were unpublished due to an unknown/ maybe theme related issue, but Jasmine came to the rescue in less than 5 minutes!

The Unite Clothing

Oct 21, 2024  on Shopify

I had an amazing experience using this app! The features are user-friendly and everything runs smoothly, making it super convenient. A special shoutout to "Alyssa" for her outstanding service—she was incredibly helpful, patient, and made sure all my concerns were addressed. Thanks to her, my experience was top-notch! Highly recommend this app to anyone looking for reliable service and support.

White Wolf India

Oct 20, 2024  on Shopify

Amazing app & customer support service. Especially "Hana" and "Raymond" helped me a lot to fix the ratings issue

InspiredDwell

Oct 20, 2024  on Shopify

Hana helped me solved my problem extremly quick after less then a minute. Moreover its probably the best free reviews app out there.

The Mythic Vault

Oct 19, 2024  on Shopify

i had a great experience with Air reviews and especially "Hana" gave me a great support in setting up reviews in shop

My Store

Oct 19, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ I recently integrated the Air product review app with my Shopify store, and I have to say, the experience was fantastic! A huge thank you to Audrey and Toby from the support team—they went above and beyond to assist me throughout the process. Their expertise and dedication made the integration seamless, and I was truly amazed by their professionalism and quick responses to my questions. I highly recommend the Air product review app for anyone looking to enhance their store’s customer feedback experience!

sniffit

Oct 19, 2024  on Shopify

Super App. Konnte alle meine Bewertungen aus dem alten Shop direkt integrieren und wenn etwas nicht funktioniert hat hat mir Hana schnell dabei geholfen das Problem zu lösen

Hera

Oct 19, 2024  on Shopify

They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject. I found that out when I wanted to make a small new change to that template. When I asked about this they literally blamed me, saying "Not sure you saved when you edited" LOOL what the hell is this customer support? I know I saved it because I tested it and a lot of customers already received that new version.... Horrible that you change things randomly, and horrible Customer Support blaming the client

GSaints Swimwear

Oct 18, 2024  on Shopify

Hello Guys! i just installed this app and when i tell you the customer service is A1 Hana assisted me throughout the way. I first was trying to do it by myself but she asked to help and when I tell you she did everything so seamless and fast for me! Omggg I'm so happy for amazing apps and service like this its makes running your business so much easier. I just check this off my list! THANK YOU HANA!!! I APPRECIATE YOU!

Gadgets Tech Plus

Oct 18, 2024  on Shopify

Cette App donne un service impeccable 24/7 A chaque fois que j'envoie un chat/ texto, on me répond rapidement et m'apporter des solutions concrètes ; surtout avec agente: ABBY qui s'use toutes ses patience avec les clients. merci à tout l'équipe. Good job!

Naturals By Keandra

Oct 15, 2024  on Shopify

I am so grateful for this app and the amazing reps who helped assist me with so many questions. Abby and Sonny went above and beyond to make sure my app was functioning appropriately. If it wasn't for them I don't know if I could've fixed the issue myself

Nelabeach

Oct 15, 2024  on Shopify

HA SIDO UNA EXPERIENCIA MUY BUENA, YA QUE ME HA ENTENDIDO Y AYUDADO EN TODAS MIS DUDAS, Y ME HA RESUELTO TODOS LOS PROBLEMAS QUE TENIA, UN 10!!! ABBY UNA CHICA, MUY COMPETENTE.

My Store

Oct 15, 2024  on Shopify

Jasmine and Maison's quick resolution of my problem saved me from wasting time on my work. Thank you for the quick solution to my problem.

DFstyle

Oct 14, 2024  on Shopify

"Excellent experience with Air Reviews! The app is very intuitive and easy to use. I want to highlight the exceptional customer service, especially from Damian, who was very friendly and helpful. I felt supported at all times. I definitely recommend Air Reviews for its great functionality and customer care. Thank you, Damian!"

Clothes Pin Corral/SPIN ME

Oct 14, 2024  on Shopify

Jasmine stayed and patiently worked with me on a problem. I appreciate her hard work and dedication!

VENVV

Oct 12, 2024  on Shopify

AMAZING help, thank you very much Alyssa and special thanks for Abby she is an excellent one thank you

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