Air Product Reviews App & UGC logo

Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Happy Paws

Aug 26, 2024  on Shopify

I really recommend this app. The support staff member Hanna, will set it up for you in a few minutes and you are ready to go.

The Marketplace Hub

Aug 25, 2024  on Shopify

i would proudly recommend this app. Aubrey was the greatest customer service rep in the world. she is very knowledgeable and patient. its time to consider her for a promotion.

CelverBay

Aug 25, 2024  on Shopify

Great app with awsome customer support. App works really well and if faced with any hickupss there support team is really helpful and active as well. i had similar experience where i was stuck with a small issue and the same issue was solved within minuts but Miss Tiana. A wonderfull app and a very usefull app . Verymuch recomended

Tech Hub

Aug 25, 2024  on Shopify

best customer service by Hana such a great person she is Helped me importing my reviews within a minute

Dholaji

Aug 25, 2024  on Shopify

The app is truly impressive! What stood out to me the most is its interface—it has a much better UI compared to other apps. I also appreciated the support team. My issue was resolved within minutes, thanks to Tiana.

gingerdrop.store

Aug 25, 2024  on Shopify

great app lots of features, and best customer service i ever had , specifically mentioning hana for the support

StylinArts

Aug 24, 2024  on Shopify

I had the pleasure of working with Jade recently, and I couldn't be happier with the experience! She was incredibly helpful in teaching me how to use the carousel widget. Jade's patience and clear explanations made the process so easy to understand. She walked me through each step, ensuring I felt confident using the widget on my own. I genuinely appreciate her support and expertise. Thank you, Jade!

Universal WebCart

Aug 24, 2024  on Shopify

Um just getting started with the app and noticed its very easy to import reviews thanks to the help from their support team Alysa who helped set up everything in just a few minutes and it looks perfect, i can now easily import with just a few clicks .I definitely recommend this app for those wanting to import products reviews to their store.

EliteMart

Aug 24, 2024  on Shopify

The app is good, I saw a pop-up feature with other apps which was helpful, also, the importing was more customized, like importing from certain counties only, one more thing is that when you import pictures it's easy for anyone to know that this picture is imported from Ali express because when he opens the pictures he can see the URL changed to ali or amazon URL. Also, the customer support is very helpful, I've had multiple interactions with different agents like Audrey and Hana, and they helped me a lot.

Nexokart

Aug 24, 2024  on Shopify

I am very happy with this app, it has a lot of advanced features and the best part is that its customer support is amazing.

ManyShoppy

Aug 24, 2024  on Shopify

The "Air Review " is best ever review app. I have never seen such a user friendly, customer supportive and well in time responsive app. Apart from its easy interface and lighter in weight / size, its customer support is amazing. Whatever your query is, whatever your question is, its customer support is marvelous. Its my personal experience as today i was facing two major issues, but their customer care staff named "Emily" was so caring and responsive as i felt that she is only reserve for me. without any delay she answered my multiple questions and resolved my both issue without any delay. My running campaigns would otherwise became disturb if she did not timely responsed and resolved my issues. Thanks Air Review, Thanks Emily. Thanks again.

Pet Groom

Aug 24, 2024  on Shopify

Jasmine from Avada was really helpful. She assisted me with every single step. I have issues regarding my review and she sorted it out very fast.

Fiore & Lucce

Aug 24, 2024  on Shopify

I recently had the pleasure of working with Kevin to make some modifications to my store. Kevin was not only incredibly knowledgeable but also exceptionally patient and helpful throughout the entire process. He provided clear guidance and creative solutions that perfectly suited my needs, truly going above and beyond to ensure everything was set up for success.

Leraval

Aug 22, 2024  on Shopify

Great customer service! Tiana has helped a lot when i first don't know anything about the app! Highly Recommend!

My Store

Aug 22, 2024  on Shopify

"I had a wonderful experience using this app! It's incredibly user-friendly and offers a wide range of helpful features. What truly sets it apart is the outstanding customer care service. I had an issue and reached out for support, and Jasmine, one of their representatives, was exceptional. She was not only knowledgeable but also patient and went above and beyond to resolve my concern. I truly appreciate the level of care and attention I received. Highly recommend this app to anyone looking for reliable service and excellent support!"

Cysar-Fashion

Aug 22, 2024  on Shopify

I give 5 stars, my questions were not only answered quickly and friendly by Lydia, but also illustrated clearly with pictures and videos, thank you very much

Nerilax

Aug 21, 2024  on Shopify

Great customer service from Avada! Prakash quickly resolved the issue of removing the sticky review button on my store page. He was friendly, efficient, and kept me updated throughout the process. Highly recommend their support!

Gadget Realm

Aug 21, 2024  on Shopify

Really synoptical with great features even on free plan. The support team is the best I've ever seen especially Jasmine and Andrew. All my complicated problems went up in smoke in minutes, thank you so much.

Discount Store

Aug 21, 2024  on Shopify

It was good, the customer support is always there to guide and help you with your concerns. I am thankful for Penelope because of her help in setting up my reviews.

Liralis

Aug 21, 2024  on Shopify

O atendimento é muito bom, o app é muito completo. O único problema é que não existe uma filtragem de avaliações por país.

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