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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,245)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Choose Goods

Sep 27, 2024  on Shopify

Dear Air Product Reviews Tech Support Team, I'm writing to express my sincere gratitude for the exceptional assistance I received from your team members, Hana and Toby, in setting up my star rating and review box on my Shopify store. Their expertise and patience were invaluable in helping me navigate the setup process and customize the features to perfectly suit my store's needs. Thanks to their guidance, I was able to quickly implement a user-friendly review system that has significantly enhanced my customers' shopping experience. I'm particularly impressed with the ease of use of the Air Product Reviews app and the quality of customer support. Hana and Toby's knowledge and responsiveness were top-notch. I would highly recommend this app and your team to any Shopify merchant looking to improve their online store. Thank you again for your excellent service! Best regards, Khizra Choose Good

MariaShape

Sep 27, 2024  on Shopify

the best one to start, they have the best free plan with an amazing easy UI. Special thanks to Kevin & Doris for they amazing support !

Shopezy

Sep 27, 2024  on Shopify

Really liked fast customer service, Issue fixed within couple of minutes Abby you were best and Doris from tech thanks for help.

Personal Touch

Sep 26, 2024  on Shopify

Great customer support! They resolved my issue quickly and were incredibly helpful throughout the process.

Odessa’s Kitchen Essentials

Sep 26, 2024  on Shopify

Tiana was very helpful and she made my experience a delightful one. She was very knowledgeable. She should get a raise

PRIME DEALS

Sep 25, 2024  on Shopify

Thank You! so much.... { Hi Lydia, } I just wanted to take a moment to thank you for your invaluable help with managing the air product reviews. Your insights and feedback made a significant difference, and I truly appreciate the time and effort you put in. Thanks again for your support! Best, [Your Name] Lydia

RK Collections Boutique

Sep 25, 2024  on Shopify

Hana helped me via online chat get everything set up. All I had to do was like 5 keys. She made it easy

LuxeStreet Boutique

Sep 25, 2024  on Shopify

I was having issues trying to get reviews for products sourced from CJDropshipping and received a pop-up about this app. So I installed the app and I guess I expected something magical to happen. LOL!!! After reading and staring into space the chat bot interrupted my thoughts and Charles asked "How can I help you" and the rest is history. He patiently walked me through steps with screenshots on how to navigate through the app, it was amazing. He patiently waited until I responded done to move to the next step. His knowledge base, customer care and response time was impeccable. I recommend this service to beginners on up to pros. And if you're blessed to get Charles as your assistant, you will agree with my review. Thanks Charles, you're an asset to the company and with your help, they will excel beyond their projected mission.

Noisy Guard TM

Sep 25, 2024  on Shopify

Saport Avada again did not disappoint me. This time Tracy helped me solve my problem. I strongly recommend

PrimePeak

Sep 24, 2024  on Shopify

It is a very clean application, and the customer service is very fast and helpfull thanks to Audrey for the clear information and help.

HexiLight

Sep 24, 2024  on Shopify

I love this app!!! They have great support, and thanks to Abby and Maison I have had a really good experience. Thank you!

Terralite

Sep 24, 2024  on Shopify

I’ve been incredibly impressed with Air Product Reviews! Their customer support team is hands-down one of the best I’ve worked with. Not only did they respond quickly to all my inquiries, but they also went above and beyond to customize the app to perfectly match my website’s theme. The process was smooth, fast, and professional. If you’re looking for a reliable review app with outstanding support and flexibility, I highly recommend giving Air Product Reviews a try!

Vita Vibe I Vibe with Vita

Sep 23, 2024  on Shopify

⭐⭐⭐⭐⭐ Outstanding Service – Truly 5 Stars! I rarely leave reviews, but I had to make an exception for the Air Product Review app. The app itself is fantastic – super easy to use and exactly what I needed for my store. But what really blew me away was the customer service. Hana and William were absolute lifesavers! They took the time to answer all my questions and walked me through the entire technical setup. It felt like they were genuinely invested in helping me succeed. I’ve never experienced service like this before – it was more than 5 stars! Huge thanks to both of them for their support. If you’re considering this app, don’t hesitate – you’ll be in great hands!

PosturePro Pillow

Sep 21, 2024  on Shopify

I had a problem with the reviews box but after talking to one of the team (Tracy) she resolved it. They where very clear when they communicated with me. Highly recommend.

My Store

Sep 20, 2024  on Shopify

I received fantastic assistance. The support agent was knowledgeable, friendly, and made the process seamless. Highly recommend!

NaruEsscence

Sep 20, 2024  on Shopify

Very fast and very helpful support! In particular I would like to mention Abby, she is very smart and quickly helped to solve some of my questions within a few minutes! Thank you very much!

Rare Organics

Sep 20, 2024  on Shopify

Thanks to the team for all the help with setting up the app. Great support! Huge thanks to Pamela and Anivia, they were so helpful and kind. Thanks once again!

BE LOVELY JEWELRY

Sep 19, 2024  on Shopify

Customer care service is outstanding. Agents were very kind, professional and quick to resolve the issue. They make sure that agents are available to respond quickly, so I had the luxury of receiving assistance by Juliana, Raymond, Lydia, and Jasmine. All my questions were answered clearly and very fast, and I also receive the guidance on how to use the app efficiently. I feel comfortable using this application knowing that there are dedicated people ready to provide exceptional service.

Ahoya Baby

Sep 19, 2024  on Shopify

Charles helped me to edit code. Some special adjustment only for me. He was fast and very helpfull. Thank you soo much again again!!

HNDKSH online shop

Sep 19, 2024  on Shopify

Ich habe die App runtergeladen, aber nicht ganz verstanden, wie ich die Produktbewertungsfunktionen in meinem Onlineshop einfügen und aktivieren kann. Somit habe ich mich kurzerhand an den Kundensupport im Chat gewandt und dort hat mir die liebe Abby verständlich und einfach weitergeholfen, sodass mein Problem in nur wenigen Minuten gelöst wurde und ich die Produktbewertung nach meinen Vorstellungen nun endlich in meinem Onlineshop nutzen kann. Danke für deine Hilfe, Abby :)

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