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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

LEOPARD LUXE

Jul 31, 2024  on Shopify

the app is great though i havent yet fully use the app, the assistant here are so nice and helpful! really love the people here

COMISMO

Jul 31, 2024  on Shopify

サポートに問い合わせましたが、非常に迅速に対応していただきました。 細かな要望にもすぐに答えてくださり、とても親切でした。 担当者のリンダ、技術チームのニキータ、ありがとうございました。 レイアウトもモダンで可愛らしく、使いやすいです。

Tastefully Olive

Jul 30, 2024  on Shopify

I am extremely impressed with the support staff at Air-Review (Avada.) Alyssa was exceptional in addressing my concerns and swiftly resolving my issues. Their professionalism, efficiency, and friendly demeanor made the entire experience seamless and stress-free. I couldn't have asked for better assistance. Highly recommend their support team!

My Store

Jul 30, 2024  on Shopify

Toby and Tracey were very knowledgeable and helpful. They were very quick to assist in this important matter.

ALZIBA CARES

Jul 30, 2024  on Shopify

This Air Product Reviews app has been beneficial and easy to use. Their support team is great. Linda helped me with all my doubts and fixed a problem with the Showing Stars On Home Page & Collection Pages. Super quick response! Thank you, Linda.

Accesstoria

Jul 30, 2024  on Shopify

Review was not populating in my home and collection page. I have connected with Lydia from the support team and she helped me resolved very quickly. Thank you very much Lydia.

VOLA TIRAMISU

Jul 29, 2024  on Shopify

So far, really good experience with this app. The support from Lydia and William is super fast and they resolved all my requests.

MagneTick

Jul 29, 2024  on Shopify

He helped me a lot in a problem I had about Turkish characters and was very interested, thank you Hana

Verostyle

Jul 29, 2024  on Shopify

This app offers some great features even in the free plan. I recently had an issue with the Air Product Review App, and I must say, their support team was exceptional. They identified the problem quickly and resolved it within 24 hours. Thanks to Kevin and William, my issue was fixed seamlessly. I highly recommend the Air Product Review App for its excellent support and efficient problem-solving.

Petgrove

Jul 28, 2024  on Shopify

Had a wonderful experience working with Tiana to troubleshoot importing reviews from my Amazon page. It's best to download the chrome extension for your media to transfer over. Overall this app is perfect for small businesses starting up. They have lots of customizable widgets that you can add to your product page and other pages as additional incentive for customers to buy your product. It seamlessly integrates with your theme settings and looks very clean. I would love to see the carousel implement a setting to only show the reviews with media so that I can showcase my customer's images.

Pixinger Store

Jul 28, 2024  on Shopify

Best App I have ever used. Their agents Specially "Linda" and their technical support specially "Doris". I love their services and apps.

Qewt

Jul 28, 2024  on Shopify

I would definitely recommend this app, their support staff is really helpful especially Rosie and technician Toby. They were polite and solved my problem easily.

FayzieBobs

Jul 21, 2024  on Shopify

Wow, What a great service. Fast and reliable team support from these two. 'Hana & Anvia' absolutely smashed it in minutes. Admittedly, I am clueless with technology and it was taking me a few days to get my head around - codes etc I eventually gave in and contacted customer support. I spoke with a Lady called Hana, She was superb and very, very helpful to my requests in what i was struggling with.. Hana & Anvia worked behind the scene's and in a matter of minutes my reviews were done. Fully Recommend, Air Product Reviews. The importing of air reviews is made easy, even for non techno' queens like me. Thanks Again Hana & Anvia.

Urban Hive

Jul 21, 2024  on Shopify

I had an issue with my website, and Hana from Avada was incredibly helpful. She provided prompt and efficient support, guiding me through the solution with patience and expertise. Thanks to her, my problem was resolved quickly. Excellent service!

GorgAhoo

Jul 21, 2024  on Shopify

This app is highly recommended and incredibly useful app for Shopify business owners seeking to enhance the professionalism of their stores. I am particularly grateful to Miss Tiana ❤ for her invaluable assistance in setting up my store with this app and integrating product reviews. Her support has made a significant impact on my store's presentation. Thanks,

My Store

Jul 20, 2024  on Shopify

App is really amazing and have all the features we need need and support staff is really cooperative and quick, Mia and technican Moby are really humble guy. Appreciate their efforts.

Fashion Modern

Jul 20, 2024  on Shopify

I had the pleasure of working with Hana, and I couldn’t be happier with the service she provided! Her attention to detail, professionalism, and genuine care made the entire experience exceptional. She went above and beyond to ensure everything was perfect, and her friendly demeanor made the process enjoyable. Thank you, Hana, for your outstanding service! Highly recommend!

Adalonia

Jul 20, 2024  on Shopify

I needed to ask something in your application. Your customer representative named "Hana" was helpful and helped me solve the problem in almost 1 minute. Thank you very much.

Galactic Stars

Jul 19, 2024  on Shopify

Great application for reviews and it’s free. They offer 24/7 support. Especially, Ms. Mia has been incredibly helpful.

Promo Digital

Jul 19, 2024  on Shopify

Tiana and Nikita were super attentive and helped me resolve all the difficulties that I was having about installing the code and other questions about the app in general, thank you!

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