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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Araigneey

Jul 12, 2024  on Shopify

The app is superb friendly, and the support staff goes the extra mile to help us. Customer manager Hana fixed all my issues

DENMARY

Jul 12, 2024  on Shopify

Fantastic App and Amazing Support! This app has been a game-changer for my store! It’s super easy to use and packed with features that have really improved my site. What really impressed me was the support from Charles and Maison. They were quick to respond, super friendly, and went above and beyond to help me customize the app for my needs. Highly recommend this app and the awesome team behind it. Thanks for the great work!

Fit By Veda

Jul 11, 2024  on Shopify

air product reviews is very simple and easy to use and help you get good reviews, and the support team of the air product reviews very good especially Audrey she helped me get back my all data as i accidentally uninstalled my air product reviews app. thanks air product reviews for helping us and we will continue this partnership with you in future as we will grow.

BlastBag

Jul 11, 2024  on Shopify

Hana has helped me with every problem I had, she has fascinated me with her knowledge and helpfulness, thank you for her interest and for doing her job with love.

Iluminar Skin

Jul 10, 2024  on Shopify

Quick and efficient support on issues I was having. Hana was a great help! Highly recommend this app for anyone wanting to showcase reviews on their site!

PureStride

Jul 10, 2024  on Shopify

Great app, very easy to set up and the support Audrey & Tony were very helpful and was able to fullfill my issues

CosmeticBanck

Jul 10, 2024  on Shopify

Quiero expresar mi más sincero agradecimiento a Lydia y Doris. Su ayuda ha sido fundamental para resolver mis problemas, y no solo han demostrado ser extremadamente competentes en su trabajo, sino que también han sido un verdadero encanto en todo momento. ¡Gracias por todo!

IceMochaLatteBud

Jul 09, 2024  on Shopify

Loved the customer service experience. Lydia was quick with the answers I required about the app. Thank you so much!

Shoppirillo

Jul 08, 2024  on Shopify

A great app with every widget you need for a branded shopify store . The customer support is excellent and always quick to help . I have been most impressed with Audrey an agent with extensive knowledge and an exceptional attitude . My only critisism is the fact that shopify editor does not immediately display changes made in the display reviews section ,especially when changing the template from grid to list..

WarriorPlunge.com

Jul 08, 2024  on Shopify

Heard a lot about this app and finally got a chance to use it with my store, and the support team was extremely helpful even when the troubleshooting did not really concern them! This is a HUGE plus for me! Thank you Cheryl !

EropsisPix

Jul 08, 2024  on Shopify

I liked your application very much, but I had a problem with the language support because Turkish is not a widely used language and of course it is natural to have such problems. However, this was not a problem for me because your colleague Kevin helped me solve my problem in a very professional manner, thank you very much again :))

Mana Farms

Jul 08, 2024  on Shopify

So far we have been having a great time with Air. We ran into a small problem importing reviews with German characters like "ü" and contacted support. Kevin solved the problem was solved within 10 minutes. Great team, and well designed product.

Tales & Treats

Jul 07, 2024  on Shopify

I had a couple of queries and Hanna helped me swiftly - she was brilliant. Nothing too much trouble, very friendly and helpful. Thank you so much!

BODHI SOURCE

Jul 07, 2024  on Shopify

It is relatively easy to manage reviews, and even the free subscription has many features. Support is relatively timely

Earths Alchemy Oils

Jul 07, 2024  on Shopify

The support was quick and easy, i had a very silly question and was answered with grace and kindness highly recommend

Melanated Moxie

Jul 06, 2024  on Shopify

Prakash and others on the support team were very dedicated to helping resolve concerns, just starting out but hopefully i have reviews at some point to where the upgraded subscription is conducive to my business needs, at start it seems like a great app

POSH PICKSS

Jul 06, 2024  on Shopify

This app is very helpful to gain valuable reviews which in turn will help the store owner to boost sales.

My Store

Jul 05, 2024  on Shopify

Application incroyable avec énormément de fonctionnalités même dans le forfait gratuit, service client au top qui répond directement et surtout Lydia qui m'as beaucoup aidé.

napieknewlosy.pl

Jul 04, 2024  on Shopify

The app is very easy to set-up and offers a vide range of options for a very reasonable price. Works great! We had a couple of questions regarding set-up and Lydia and Nikita were very helpful in answering everything and making sure everything was set up correctly :)

Universal COD

Jul 04, 2024  on Shopify

Aplicación muy útil y fácil de usar. El soporte diría que es de lo mejor, súper rápidos en contestar. En mi caso ha sido Tiana quien me ha ayudado en todo

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