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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,245)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Nexokart

Aug 24, 2024  on Shopify

I am very happy with this app, it has a lot of advanced features and the best part is that its customer support is amazing.

ManyShoppy

Aug 24, 2024  on Shopify

The "Air Review " is best ever review app. I have never seen such a user friendly, customer supportive and well in time responsive app. Apart from its easy interface and lighter in weight / size, its customer support is amazing. Whatever your query is, whatever your question is, its customer support is marvelous. Its my personal experience as today i was facing two major issues, but their customer care staff named "Emily" was so caring and responsive as i felt that she is only reserve for me. without any delay she answered my multiple questions and resolved my both issue without any delay. My running campaigns would otherwise became disturb if she did not timely responsed and resolved my issues. Thanks Air Review, Thanks Emily. Thanks again.

Pet Groom

Aug 24, 2024  on Shopify

Jasmine from Avada was really helpful. She assisted me with every single step. I have issues regarding my review and she sorted it out very fast.

Fiore & Lucce

Aug 24, 2024  on Shopify

I recently had the pleasure of working with Kevin to make some modifications to my store. Kevin was not only incredibly knowledgeable but also exceptionally patient and helpful throughout the entire process. He provided clear guidance and creative solutions that perfectly suited my needs, truly going above and beyond to ensure everything was set up for success.

Leraval

Aug 22, 2024  on Shopify

Great customer service! Tiana has helped a lot when i first don't know anything about the app! Highly Recommend!

My Store

Aug 22, 2024  on Shopify

"I had a wonderful experience using this app! It's incredibly user-friendly and offers a wide range of helpful features. What truly sets it apart is the outstanding customer care service. I had an issue and reached out for support, and Jasmine, one of their representatives, was exceptional. She was not only knowledgeable but also patient and went above and beyond to resolve my concern. I truly appreciate the level of care and attention I received. Highly recommend this app to anyone looking for reliable service and excellent support!"

Cysar-Fashion

Aug 22, 2024  on Shopify

I give 5 stars, my questions were not only answered quickly and friendly by Lydia, but also illustrated clearly with pictures and videos, thank you very much

Nerilax

Aug 21, 2024  on Shopify

Great customer service from Avada! Prakash quickly resolved the issue of removing the sticky review button on my store page. He was friendly, efficient, and kept me updated throughout the process. Highly recommend their support!

Gadget Realm

Aug 21, 2024  on Shopify

Really synoptical with great features even on free plan. The support team is the best I've ever seen especially Jasmine and Andrew. All my complicated problems went up in smoke in minutes, thank you so much.

Discount Store

Aug 21, 2024  on Shopify

It was good, the customer support is always there to guide and help you with your concerns. I am thankful for Penelope because of her help in setting up my reviews.

Liralis

Aug 21, 2024  on Shopify

O atendimento é muito bom, o app é muito completo. O único problema é que não existe uma filtragem de avaliações por país.

ReNao™

Aug 21, 2024  on Shopify

Their customer service, care and attention are excellent! Sorry, I can't use any other app with AIR!

Hangukbox

Aug 21, 2024  on Shopify

I recently switched to this app, replacing the one I was using before. While most features were excellent, I noticed that the number of reviews displayed on the page didn’t match the actual number of reviews. I reached out through chat, expecting a long wait based on my past experiences with some customer service, but I received a response very very quickly. Lydia and Toby were incredibly helpful and kind. It was a great experience!

Chic Hot Club

Aug 20, 2024  on Shopify

I am so thankful to this amazing company for giving me an amazing app for my store which is for getting reviews, and i need help and i gave them access to my store and they helped to set up the app for me, and I am just so Thankful and Happy for there Great Customer Support, a Excellent Team with amazing apps.

SIVARIO

Aug 20, 2024  on Shopify

This app is as always very good, simple and clear. It allows you to do things more freely than other apps. The support team is one of the best I have ever seen. They do their job really well and are very kind. Thank you very much to Lydia and Maison.

Smart Shopper

Aug 20, 2024  on Shopify

Thank you for the quick response. Lydia has been very helpful and everything is now working as expected.

GLOWRISE

Aug 20, 2024  on Shopify

I had a fantastic experience working with Lydia and Toby! They provided exceptional service in helping me set up reviews on my Shopify store. Their expertise and attention to detail made the process seamless, and they were always available to answer any questions I had. Thanks to their support, my store now has a great review system in place, which has already started making a positive impact. Highly recommend their services!

My Doggo Dream

Aug 19, 2024  on Shopify

I’ve been using the Air Product Reviews app for my Shopify store, and I couldn’t be more satisfied. The app’s functionality is impressive and has significantly improved my customers’ experience when leaving reviews. Additionally, the customer support is outstanding. I want to especially thank Kevin, who provided quick and efficient assistance, addressing all my questions in a friendly manner. Highly recommended!

fullcarbonfiber

Aug 19, 2024  on Shopify

Really good!! I've imported reviews, and it was very easy. But the thing I liked the most is definitely the reviews design. Also, excellent customer support, I had an issue, and they solved it immediately (thanks to Pamela).

nexoimport

Aug 19, 2024  on Shopify

Excelente app, funciona perfecto, además el soporte vía chat es muy bueno, resolvieron mi problema y se mantuvieron siempre en contacto conmigo, han sido muy amables. __________________________________________ Excellent app, it works perfectly, and the chat support is very good, they solved my problem and always kept in contact with me, they have been very kind.

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