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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,648)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

The Urban Things

Jun 17, 2024  on Shopify

the app I was looking for months.. super satisfied with the support and my free plan .. NOTE : If you are starting out just INSTALL this app without using any other app.

Blumin

Jun 17, 2024  on Shopify

I had a small issue with how my reviews looked. I messaged the chat and Audrey was quick to respond. She understood my issue and immediately let her team know. In few minutes, it was resolved with proof! Customer support was smooth, easy, and helpful. Thank you guys so much, and for Anivia for fixing my issue!

Wave Vinyl Speaker

Jun 17, 2024  on Shopify

This application is commendable for its: - Good pricing - Dedicated customer support - Aesthetically pleasing store display 5 star

Arte Tolentino

Jun 16, 2024  on Shopify

Me encanta la atención al cliente que me brindó Lydia de esta aplicación. Además todo funciona de maravilla. Muchas gracias!

Hailey Rose

Jun 16, 2024  on Shopify

Hana is the best! She helped me so much, and I did it thanks to her assistance. I was having some difficulties using the app, but Hana guided me through it with ease. You're the best, Hana! Thank you!

Auto Parts

Jun 15, 2024  on Shopify

This Is best option To increase sales in the united state marketplace I have apply since 2021 But know I have hit 3K$ in a single month Thanks to support For Grow Bussiness

Pure Serenity DBA

Jun 15, 2024  on Shopify

Hana did a great job with supporting me on my set up and review import. Walked me through process step by step. The reply to my chat request was fast.

NeishasHaven

Jun 15, 2024  on Shopify

This app is really great. Everything can be done with so much ease. The support team is wonder. They are so prompt and so ready to help. A special thanks to Hana and Toby for helping me with the problems that I was facing. Thank you Hana and Toby for being so wonderful.

Samar Chic

Jun 15, 2024  on Shopify

I've been using this app for some time now and I'm very satisfied. The interface is intuitive and user-friendly. What impressed me the most was the speed of the support team's responses. Whenever I had a question or issue, they replied promptly and were incredibly helpful. Their professionalism and efficiency enhance the overall user experience. I highly recommend this app!

My Garage Hero

Jun 15, 2024  on Shopify

Audrey is the best! She went above and beyond to help me set up and fix some bugs. Great service. Highly recommend!

womek store

Jun 14, 2024  on Shopify

Hi dear avada team I am very happy to share my experience with your team There is I am facing some issues yesterday. In that situation I contacted to Rosie and anivia thanks lot both you and your organisation Keep it up,

Portababe™️

Jun 13, 2024  on Shopify

Exceptional 10/10 customer service experience! Lydia and Tiana were friendly, knowledgeable, and efficient. They addressed my concerns promptly and went above and beyond to ensure my satisfaction. Overall, a fantastic experience! Thank you Lydia and Tiana!

DR. RUBA ORGANICS 11728334 CANADA INC.

Jun 12, 2024  on Shopify

Hi, I installed this app for reviews on my store and I had some technical problems , then I contacted the support system and it was very helpful, thank you Tiana for your help and support.

OASIDO

Jun 11, 2024  on Shopify

Customer service is top notch. If we have an issue we can count on them to reply within minutes on their live chat. Very friendly and would recommend this app to everyone. Thank you for your support. Rosie and the team have been very helpful!

UNIKTAG

Jun 11, 2024  on Shopify

Amazing support from Tiana and Toby - the tech. Air Product Reviews is a a must-have application. Thank you

chillicy

Jun 10, 2024  on Shopify

air review app resolved my problem with display reviews. really helpful for me ! very kind staff, highly recommended .thanks to all staff ,special thanks to Mia :)

Higole

Jun 10, 2024  on Shopify

I love the review app, it's very well designed, which is probably why I keep using it! Rosie the customer service was very helpful and answered any questions I had, and Maison the technician was very fast in resolving issues!

SissyShop

Jun 10, 2024  on Shopify

I had an issue with importing reviews to my store, and Kevin from the customer service team was incredibly helpful. He patiently guided me through the process and helped resolve the issue efficiently. His professionalism and prompt assistance made a significant difference. Thank you, Kevin, for your exceptional support! I appreciate your help immensely. :)

PatiLamba

Jun 10, 2024  on Shopify

Excellent app and customer service! You don't have to know the app, if you have Mia on customer service, you are already a pro

Kickroller

Jun 09, 2024  on Shopify

amazing software easy to integrate. Amazing customer service by a lady called Hana. 100% recommend you NEED this software!

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