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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,245)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

The Little Planet

Sep 09, 2024  on Shopify

The App is really good & the best part is their supportive customer support. I got in a chat with one of their agent MIA & she literally resolved my issue within minutes. Keep up the good work Team

Serene Jewellery

Sep 09, 2024  on Shopify

Great app, and great customer service, I had an issue adding the review stars to my collection pages and Hana and Toby sorted it our right away. Hana was very polite and answered straightaway. Lovely people :)

Bizarre Fit

Sep 09, 2024  on Shopify

Abby was the one today, she is great and productive, its 3am now but idk if she is 3am at well or not. but i'm really tired i can understand how she is. The best app, the best service. I should have known this app earlier.

Dealish

Sep 09, 2024  on Shopify

Great app! Even better support from the team. Highly appreciate Abby for helping me navigate. Thank you :)

EXXIUS

Sep 08, 2024  on Shopify

So far looks a very great app !! Customer Service is really reactive and helps you a lot if you have any questions. I deal with Emily and Alyssa and both were really kind and helpful. Thanks a lot !!!

Lion & Lioness

Sep 08, 2024  on Shopify

This app is perfect for every e-commerce website. They have supportive team to assist any issue regarding this app "Sonny" the technical team member have supported me a lot and solve my problem. Much recommend

Health NZ

Sep 08, 2024  on Shopify

I've got stuck importing my store reviews from another platform and I requested to help solve the issue. and Audrey who is so a superhero supported me quickly with the perfect solution. Thank you!

LabKit

Sep 08, 2024  on Shopify

Buena aplicación. El plan gratis me está sirviendo mucho. Gracias también a la asistencia, especialmente a Tiana, he podido solucionar mis problemas muy rápido.

Glamour Glimpse

Sep 08, 2024  on Shopify

I want to commend Abby for her exceptional customer service. She was professional, helpful, and resolved my issue promptly. Thank you.

sharkslipers

Sep 07, 2024  on Shopify

Ayuda increíble por parte de mi asistenta Hana,me ha ayudado en todo lo que he necesitado, muy agradecido!!

RevealReel

Sep 07, 2024  on Shopify

customer support is great, replies quickly and the girl Hana has been super helpful. Recommend. Also, quite customizable

Twist N Blend

Sep 07, 2024  on Shopify

I would recommend this app to help to receive views for your product and thank Tiana for supporting me

Prime Choice Zone FZC

Sep 07, 2024  on Shopify

Air's Product Reviews app is a tool designed to help businesses collect and showcase user-generated content (UGC) in the form of product reviews. It integrates easily with eCommerce platforms, allowing users to gather customer feedback.

IdealPlace

Sep 06, 2024  on Shopify

Recomiendo esta aplicación sobre todo por el servicio técnico, cualquier problema te lo intentan resolver de alguna forma, muy amables! Hana y Doris son las mejores!

Text Tease

Sep 06, 2024  on Shopify

This is a great app for new businesses to collect reviews, and their customer service is also five stars. Thanks, Abby and Jasmine.

Ifysi

Sep 06, 2024  on Shopify

Very nice app. easy to use and effective. Jasmine provided support very promptly and to the point with related images to explain. Recommended App with good support.

Znvia

Sep 05, 2024  on Shopify

It is a very good app not only that, the service of a live agent expert is very cool. I would like to take her Name _ Tracy who helped me a lot! Thank You Tracy for your extraordinary support, it was a good experience to me.

Blinket

Sep 05, 2024  on Shopify

The app is flawless and attractive on my store. The features are really good for the free plan as well The customer support is amazing, especially Audrey, she helped me import reviews from third party apps and did all the tough work for me, thank you!

THEGARTA

Sep 05, 2024  on Shopify

I’ve had some good customer support experiences before, but Tiana has taken things to a whole new level! Honestly, I’m starting to think she might be a superhero in disguise. She was so quick to solve my issue, I barely had time to make a cup of coffee before everything was sorted. And not just that—she did it with such charm and grace that I couldn’t help but smile the entire time. If every customer service rep were as delightful and efficient as Tiana, the world would be a much better place. Seriously, if Tiana ever starts a fan club, sign me up—I’m already a huge fan! Thanks for making my day, Tiana. You’re the best!

TRENDZ

Sep 05, 2024  on Shopify

Many thanks to Abby for her quick and excellent support in resolving my issue at setup, she was very helpful and professional. Thanks a lot!

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