Air Product Reviews App & UGC logo

Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Premier Traders

Jul 19, 2024  on Shopify

I recently started using Air Reviews, and it has been a game-changer for managing feedback. The app is incredibly user-friendly making it easy to collect and analyze reviews. A special shoutout to Hana from customer support, who was exceptionally helpful and responsive to my queries. Her assistance made the whole experience even better. Highly recommend this app.

My Store

Jul 19, 2024  on Shopify

Great app! I had some struggles and questions, but quick support from Hana helped immensely. Thank you!

VelozClic

Jul 18, 2024  on Shopify

Muy útil, el servicio al cliente es demasiado rápido y te ayudan mucho con lo que necesites, a mi me ayudó Tiana, muy amable.

Smilegood

Jul 18, 2024  on Shopify

Die Liebe Lydia hat hervorragende Leistung erbracht und bei einem großem Problem sehr kompetent agiert und Lösungsorientiert geholfen. Vielen dank Lydia und Air Apps

California Kush

Jul 18, 2024  on Shopify

Thank you really much to Audrey and William they were really nice cause i had a lot to ask them and they helped me for everything, thanks to them !!

RetroDistrict™

Jul 18, 2024  on Shopify

The best review app with a Free plan available that doesn't eventually force you to pay for anything (Or not yet). Super nice interface and easy to setup, came with bunch of preloaded design styles and options. Got help from this beautiful Audrey girl from their support to solve an unexpected issue in less than 1 minute. 10/10

ASTRIVA

Jul 18, 2024  on Shopify

Hana helped me and guided me properly on how to import reviews. She was very kind and nice throughout the process.

Dr Naana Beauty

Jul 17, 2024  on Shopify

Customer service is great! Hana was really helpful and was quick to identify how she can assist me. She brightened my day!

Bcuz I AM Kreations

Jul 17, 2024  on Shopify

Hana has been such an amazing help with setting up my reviews and email and sms. I have no idea what im doing with these add ons, so it is very comforting to have someone like Hana who is kind and very helpful! Thank you so much Hana, for all your help tonight!! you are highly appreciated and I will be telling my friend business owners about this app and how amazing the customer service is and fast responses!! ~Frankie

onlyyoujewelry

Jul 16, 2024  on Shopify

Really good for it's price, and nice assistance! We had a little trouble with a flowbutton and Judy helped imidiately. The only flaw you can call is no ability to chose specific language, but maybe I haven't found all functions. Nice app!

Hiwommen

Jul 16, 2024  on Shopify

I'm just discovering the application, I'm in the installation phase. I talked to Kevin from the support team about the problems I had during this process and he really helped me a lot. I advise.

Techub

Jul 16, 2024  on Shopify

Kevin really helped me with csv file he is really very helping man just beacuse of him I'm giving you 5 stars

KynexKitchen

Jul 16, 2024  on Shopify

I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.

myguy

Jul 16, 2024  on Shopify

Great app and great support. Had an issue with the size of the title from the review box and it was fixed almost immediately. Special thanks to Tiana and William

Elumiere

Jul 16, 2024  on Shopify

I want to commend Tiana for her outstanding support. She was extremely professional, friendly, and competent. Her quick response time and clear communication efficiently resolved my issues. Tiana's patience and dedication ensured that I was completely satisfied. Thank you, Tiana, for the excellent support!

IndieJhola

Jul 16, 2024  on Shopify

The team had been very responsive. Kevin had been really nice and provided the required solution instantly.

GOOD CHECK FITS

Jul 15, 2024  on Shopify

So far so good! I had a hard time figuring out how to send requests to old orders prior to installing the app and customer support Hana was super fast to respond and help me figure it out.

Emporium Emirates

Jul 14, 2024  on Shopify

I'm Very Satisfied with the service of the Audrey.. Audrey solve my all problems , Very impressed to gaved a services

DAGMON

Jul 13, 2024  on Shopify

The application interface is very simple and straightforward. And it has a very good customer service. They do their best to help you in any way they can. I would like to thank Hana for her help.

CABALLO GANADOR

Jul 13, 2024  on Shopify

Muy buena app, muy buena atención al cliente, Tiana me ayudó muy rápido en el chat en vivo. Muchas gracias

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