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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

ReNao™

Aug 21, 2024  on Shopify

Their customer service, care and attention are excellent! Sorry, I can't use any other app with AIR!

Hangukbox

Aug 21, 2024  on Shopify

I recently switched to this app, replacing the one I was using before. While most features were excellent, I noticed that the number of reviews displayed on the page didn’t match the actual number of reviews. I reached out through chat, expecting a long wait based on my past experiences with some customer service, but I received a response very very quickly. Lydia and Toby were incredibly helpful and kind. It was a great experience!

Chic Hot Club

Aug 20, 2024  on Shopify

I am so thankful to this amazing company for giving me an amazing app for my store which is for getting reviews, and i need help and i gave them access to my store and they helped to set up the app for me, and I am just so Thankful and Happy for there Great Customer Support, a Excellent Team with amazing apps.

SIVARIO

Aug 20, 2024  on Shopify

This app is as always very good, simple and clear. It allows you to do things more freely than other apps. The support team is one of the best I have ever seen. They do their job really well and are very kind. Thank you very much to Lydia and Maison.

Smart Shopper

Aug 20, 2024  on Shopify

Thank you for the quick response. Lydia has been very helpful and everything is now working as expected.

GLOWRISE

Aug 20, 2024  on Shopify

I had a fantastic experience working with Lydia and Toby! They provided exceptional service in helping me set up reviews on my Shopify store. Their expertise and attention to detail made the process seamless, and they were always available to answer any questions I had. Thanks to their support, my store now has a great review system in place, which has already started making a positive impact. Highly recommend their services!

My Doggo Dream

Aug 19, 2024  on Shopify

I’ve been using the Air Product Reviews app for my Shopify store, and I couldn’t be more satisfied. The app’s functionality is impressive and has significantly improved my customers’ experience when leaving reviews. Additionally, the customer support is outstanding. I want to especially thank Kevin, who provided quick and efficient assistance, addressing all my questions in a friendly manner. Highly recommended!

fullcarbonfiber

Aug 19, 2024  on Shopify

Really good!! I've imported reviews, and it was very easy. But the thing I liked the most is definitely the reviews design. Also, excellent customer support, I had an issue, and they solved it immediately (thanks to Pamela).

nexoimport

Aug 19, 2024  on Shopify

Excelente app, funciona perfecto, además el soporte vía chat es muy bueno, resolvieron mi problema y se mantuvieron siempre en contacto conmigo, han sido muy amables. __________________________________________ Excellent app, it works perfectly, and the chat support is very good, they solved my problem and always kept in contact with me, they have been very kind.

VS WILD

Aug 19, 2024  on Shopify

For a free plan many features of customization, many widgets and works well with great platforms and the implementation of theirs. Great, responsive support which immediatley works with you to solve the issue. Thanks to Jasmine of the support team! 5/5

Tu Closet

Aug 19, 2024  on Shopify

Muy rápida al configuración, necesite ayuda un una petición y fueron rapidísimos y sin problemas. De momento todo perfecto. Gracias a Kevin.

WeCool

Aug 18, 2024  on Shopify

App is quick and easy to understand. I had some problems with my first attempt at importing reviews, but Hana helped me out within minutes. Would recommend!

Thunder O

Aug 17, 2024  on Shopify

Tracy is an expert. She's been extremely helpful: quick and super technical. She deserves a promotion or a raise, whatever is better. Thanks a lot, Tracy

Luxy Mods

Aug 17, 2024  on Shopify

"Hana Made My Day with Quick and Efficient Support!" I had the pleasure of working with Hana when I needed help with some software, and I can't praise her enough! She tackled the issue quickly and effectively, making sure everything was resolved without any hassle. Her expertise and friendly approach made the entire process smooth and stress-free. If you need someone who knows their stuff and can get the job done fast, Hana is definitely the person to go to. Highly recommend her for any software-related needs!

YSW Trends.Things&Inspiration

Aug 17, 2024  on Shopify

I just installed the application and I hope that everything will work fine for me. Thank you very much for your support for the quick response and resolution of all issues. Jasmine helped me. It was fast and professional. Thank you

FM by Laura

Aug 16, 2024  on Shopify

Prakesh was very helpful with helping me setting my reveiw page and all other setup areas. It saved me so much time struggling to sort it myself!

SOMM DIGI

Aug 16, 2024  on Shopify

Hana was incredibly helpful and did a fantastic job. I just downloaded this app, and it looks very promising."

❤ RS7 Scents from Heaven ❤

Aug 15, 2024  on Shopify

Judy was very helpful in giving me the link to write a review on Audrey and Raymond. I believe I forgot to star rate them I give them five stars

Vladura Glam

Aug 15, 2024  on Shopify

I want to praise Tiana from the support team, she is very valuable, fast and efficient, all the best.

NAIL TECH GIFTS

Aug 15, 2024  on Shopify

The app works great and the customer support is superb! Always available to help and answer questions! Alyssa and Toby have been helping me to set everything up! Thanks!

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