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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

sniffit

Oct 19, 2024  on Shopify

Super App. Konnte alle meine Bewertungen aus dem alten Shop direkt integrieren und wenn etwas nicht funktioniert hat hat mir Hana schnell dabei geholfen das Problem zu lösen

Hera

Oct 19, 2024  on Shopify

They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject. I found that out when I wanted to make a small new change to that template. When I asked about this they literally blamed me, saying "Not sure you saved when you edited" LOOL what the hell is this customer support? I know I saved it because I tested it and a lot of customers already received that new version.... Horrible that you change things randomly, and horrible Customer Support blaming the client

GSaints Swimwear

Oct 18, 2024  on Shopify

Hello Guys! i just installed this app and when i tell you the customer service is A1 Hana assisted me throughout the way. I first was trying to do it by myself but she asked to help and when I tell you she did everything so seamless and fast for me! Omggg I'm so happy for amazing apps and service like this its makes running your business so much easier. I just check this off my list! THANK YOU HANA!!! I APPRECIATE YOU!

Gadgets Tech Plus

Oct 18, 2024  on Shopify

Cette App donne un service impeccable 24/7 A chaque fois que j'envoie un chat/ texto, on me répond rapidement et m'apporter des solutions concrètes ; surtout avec agente: ABBY qui s'use toutes ses patience avec les clients. merci à tout l'équipe. Good job!

Naturals By Keandra

Oct 15, 2024  on Shopify

I am so grateful for this app and the amazing reps who helped assist me with so many questions. Abby and Sonny went above and beyond to make sure my app was functioning appropriately. If it wasn't for them I don't know if I could've fixed the issue myself

Nelabeach

Oct 15, 2024  on Shopify

HA SIDO UNA EXPERIENCIA MUY BUENA, YA QUE ME HA ENTENDIDO Y AYUDADO EN TODAS MIS DUDAS, Y ME HA RESUELTO TODOS LOS PROBLEMAS QUE TENIA, UN 10!!! ABBY UNA CHICA, MUY COMPETENTE.

My Store

Oct 15, 2024  on Shopify

Jasmine and Maison's quick resolution of my problem saved me from wasting time on my work. Thank you for the quick solution to my problem.

DFstyle

Oct 14, 2024  on Shopify

"Excellent experience with Air Reviews! The app is very intuitive and easy to use. I want to highlight the exceptional customer service, especially from Damian, who was very friendly and helpful. I felt supported at all times. I definitely recommend Air Reviews for its great functionality and customer care. Thank you, Damian!"

Clothes Pin Corral/SPIN ME

Oct 14, 2024  on Shopify

Jasmine stayed and patiently worked with me on a problem. I appreciate her hard work and dedication!

VENVV

Oct 12, 2024  on Shopify

AMAZING help, thank you very much Alyssa and special thanks for Abby she is an excellent one thank you

Elegant Custom Jewelry Design

Oct 12, 2024  on Shopify

Hana was very helpful with what I needed for my website. I will certainly be reaching out to her again. Thank you.

Solber

Oct 12, 2024  on Shopify

I had a an issue with importing the CSV and reached out for help. Hana was great and resolved the issue for me in a matter of minutes

Parental Unit

Oct 12, 2024  on Shopify

Got immediate help with Alyssa from this service. Really fast and easy, did everything I asked, very friendly and lovely to talk to. Couldn't be happier with the result! Thank you!

beastdiscount

Oct 12, 2024  on Shopify

One of the best reviews app in Shopify, you won't regret to use it. Specially thanks to Hana, she really helps me a lot.

QN beauty

Oct 12, 2024  on Shopify

I would recommend this app to others because it's a really great and helpful app, Toby the technical support who helped me was really kind.

Denork Moto

Oct 11, 2024  on Shopify

Hana has been an absolute lifesaver! Her dedication and support in helping me post reviews on my Shopify store have been incredible. She’s always there when I need assistance and makes the process so easy. Thank you, Hana, for your kindness and professionalism. You're amazing.

AZONE HUB

Oct 11, 2024  on Shopify

I am extremely happy with my experience using Air Product Review App and UGC. Since I started, their support team has been outstanding always responsive and really helpful. They guided me every step of the way making sure I felt confident using the product. I am very grateful to Emily for that.

Desi Doodles

Oct 10, 2024  on Shopify

Really nice app , and special thanks to Abby who has helped me in each and every step while setting up . thanks Abby and Thank you Air product for such a great service.

THE YAKGONA BRAND

Oct 10, 2024  on Shopify

I had challenges with the review app, but Audrey was so patient with me, and she made me understand, she's really an asset to your company, hope she is recognised and get a promotion one day.

LUSH.4.U

Oct 10, 2024  on Shopify

Ironically I dont write many reviews, but this has got to be one of the best apps on Shopify for review management , you can easily use more than one review source seamlessly and thier product is very easy to use and fully customisable . Also their support is excellence after months of using the free plan problem free , Today i had a issue and Spoke with Hana in support, who was polite and extermley efficent. The issue was resolved in under 10 minutes if that. 5 stars from me

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