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Customer reviews: Air Product Reviews App & UGC

Develop by Shopify

Shopify Air Reviews helps merchants collect and display customer reviews to build trust and increase sales. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,201)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Budget Parts

Jul 16, 2025  on Shopify

Audrey was super quick and helpful! She was knowledgeable and helped with all my queries quickly & efficiently!

Swing Love

Jul 15, 2025  on Shopify

I reached out to the team for help with aligning and sizing the title on the Review Carousel, something I couldn’t adjust on my own. I was lucky to have Felicity assist me with my request. She was efficient, quick, and so helpful, and I got everything sorted out in no time. Huge thanks to Felicity and the tech team, I truly appreciate the support! I’m especially impressed by the level of professionalism, even though I’m just on the free version. Really grateful!

仏壇工芸ほりお

Jul 15, 2025  on Shopify

I'm really impressed with how much this app offers for free. I used to use a different review app, but I've decided to switch to this one. The support team is also incredibly helpful and friendly. Thank you, Felicity!

PRP

Jul 15, 2025  on Shopify

The support team is very enthusiastic and responsive. The app is extremely useful, and I believe the team is actively working on adding and improving new features. I'm currently using the free plan, and so far, I'm very satisfied with the experience.

Liora Monroe

Jul 13, 2025  on Shopify

The greatest app in the store right now. Totally free, customer support is super helpful and they respond pretty quickly. 10/10 Totally recommend!!

Fashion Vogue

Jul 13, 2025  on Shopify

I got Riley to help me. I had a question and she answered it immediately, and I was helped right away. I also had a few other questions, and she explained everything very clearly with pictures. She took her time and answered immediately. I didn't have to wait for answers. And in between, she even gave me other tips that I hadn't thought of myself. Truly fantastic. Thanks, Riley.

Jon's Supplements Limited

Jul 13, 2025  on Shopify

Excellent support from Riley to tweak things a little for me. Overall great app to have. I would highly recommend it.

Znvia

Jul 12, 2025  on Shopify

It was a good experience with the advisor - Audrey, she has clarify my query and this app is too good to use.

Meowdern

Jul 12, 2025  on Shopify

Abby provided excellent support—she was prompt, friendly, and resolved my issue perfectly. The Avada app is user-friendly and highly effective, but it’s the outstanding customer service (like Abby’s) that makes the experience exceptional. Highly recommended!

Budget Parts

Jul 11, 2025  on Shopify

Audrey was super quick and helpful in getting everything set up for me! The app is slick, beautifully designed and very easy to use. Both from a customer perspective and as a store owner, it’s intuitive and smooth. I’m impressed that something this good is also free. Highly recommend!

Sándalo

Jul 11, 2025  on Shopify

Jade was amazing explaining! First of all i want to thanks Jade for helping me to set up all I need and solving all my problems. App works nice as expected, lots of configuration and tools, realy nice.

Datek Ferramenta

Jul 10, 2025  on Shopify

Ottima app, ottimo servizio e grazie a Jasmine per aver risolto una questione tecnica per il mio store

Ice Stone Jewelry

Jul 10, 2025  on Shopify

(5/5) We've had a fantastic experience using the Air Product Reviews App & UGC. Not only is the app user-friendly and rich in features for managing and showcasing product reviews, but the support team has also been incredibly responsive and helpful. They've provided great assistance with custom modifications to meet our specific needs, going above and beyond to ensure everything works smoothly. Highly recommended for any e-commerce brand looking to build trust through authentic customer content!

My Store

Jul 10, 2025  on Shopify

I would recommend this app based on my experience. I am a new store owner and budget is tight. I am using the free feature for now and the customer service is excellent. I am encouraged to upgrade to the paid features as soon as business picks up. Jasmine has been very helpful and patient with me.

Atelier Les Jolies Choses

Jul 09, 2025  on Shopify

Merci à Hana de m'aider rapidement à mes demandes. Très professionnelle . Je recommande l'application .

Snuggle Heaven

Jul 09, 2025  on Shopify

This is the best review app for people with a small budget. Everything is free, and the app is easy to use. Hana helped me quickly with a problem I had, and was super kind and professional. Highly recommend this app, especially if you're just starting!

aleeshashop

Jul 09, 2025  on Shopify

I am using the Air Product Reviews app, and I must say, it's one of the best review platforms I've come across. The app provides a seamless experience of reading, importing and managing etc. reviews. What truly stands out is their excellent customer service. I had the pleasure of interacting with Audrey, who went above and beyond to assist me. She provided exceptional service and addressed my concerns promptly, all within a very short time. Highly recommend this app for anyone looking for reliable reviews and top-notch customer support.

Victorian

Jul 09, 2025  on Shopify

Loved the app, does the work. Simple and Clean UI. And the support team is very helpful, especially Felicity, who helped me get through things that I couldn't have figured out on my own.

Furpop PH

Jul 09, 2025  on Shopify

Awesome product! There were a few minor bugs, but the customer service was absolutely top-notch — especially Jade! She solved everything, literally everything. Don’t hesitate to buy and use this product — the customer service alone is worth it!

Third Way Formation

Jul 08, 2025  on Shopify

I'm most of the way through the setup phase. So far, it's fairly intuitive and simple. Lots of customizable aspects, but they aren't too overwhelming to set up. Jasmine helped me when I had a question. She was quick and helpful. Unfortunately, I was hoping to schedule "review requests" to be sent in a couple weeks for the orders I received yesterday. But you can only schedule them out for future orders, not past orders. However, you can send them immediately for past orders.

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