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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Rezon Deri

Nov 15, 2024  on Shopify

Jasmine and Maison helped me a lot. They solved the problem within 2 minutes. Jasmine and Maison should be chosen as the support of the month and the year. Thanks

MOMENTUM X PRO

Nov 15, 2024  on Shopify

I can't say enough good things about the experience of this app ! Team helped From start to finish, they were incredibly professional, attentive, and personable. Audrey's and Maison's expertise made the entire process seamless and enjoyable. They went above and beyond to ensure everything was perfect, and their communication was top-notch

leylasbabywonders

Nov 14, 2024  on Shopify

"¡Excelente experiencia con la app! Abby me atendió de manera increíble: rápida, amable y muy profesional. Resolvió todas mis dudas en poco tiempo. La aplicación es intuitiva y fácil de usar. ¡Totalmente recomendada!"

Decor Storm

Nov 14, 2024  on Shopify

I constantly encountered errors while uploading my products, but luckily I was lucky! I would like to thank dear Abby for helping me in this process. Thanks to her support and solution-oriented approach, I was able to overcome all the difficulties. I am really grateful!

Moon Sleep

Nov 13, 2024  on Shopify

La aplicación Air Reviews ha sido de gran ayuda para mejorar la presentación de reseñas en nuestra tienda. Es muy fácil de usar y tiene funciones útiles que nos han permitido mostrar las opiniones de nuestros clientes de forma atractiva. Además, el soporte ha sido rápido y eficiente. Cualquier duda que hemos tenido ha sido resuelta en cuestión de minutos. ¡Recomendamos esta aplicación a cualquiera que busque una solución práctica y confiable para reseñas en su tienda de Shopify!

Blu Lotus Boutique

Nov 13, 2024  on Shopify

Liz has been a tremendous help in managing and optimizing our listing and review structured data for Blu Lotus Boutique. She ensures that all our products are accurately represented online, with precise information that makes them more discoverable.

Narala.de

Nov 13, 2024  on Shopify

Support antwortet immer (sogar schnell) nette Konversationen mit dem support, Es werden immer Lösungen gefunden,

My Store

Nov 12, 2024  on Shopify

"Shout-out to Audrey for her amazing help with setting up my reviews on the Air Product Reviews app! Importing product reviews was a smooth process thanks to her guidance. I couldn't have done it without her. Really appreciate the support, Audrey!"

naestyon

Nov 12, 2024  on Shopify

Abby is one hell of an employee. She came to my rescue and provided me with complete and clear guidance. I could set up everything effortlessly thanks to her professionalism and knowledge. Honestly glad to have chose Air Product Reviews for my business.

Pioneer Clothing

Nov 12, 2024  on Shopify

Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)

Useful4me

Nov 12, 2024  on Shopify

i was helped by a customer service named Audrey she was very helpful , friendly and fast with the responds i will recommend this apps to her my friends

FULL-Y

Nov 12, 2024  on Shopify

I am truly grateful for the outstanding support provided by Sonny and Alyssa from the Air Product Reviews App & UGC Help Center. Both of them went above and beyond to address my concerns with speed and expertise, making my experience seamless and stress-free. Sonny, as a technician, demonstrated exceptional technical skills and efficiency. He tackled my concerns quickly, resolving issues with a level of expertise and precision that was impressive. His proactive approach and thorough explanations made me feel completely supported throughout the process. Sonny’s dedication to resolving my concerns swiftly yet effectively was a testament to his professionalism, and I couldn’t have asked for better assistance. Alyssa was equally phenomenal in her support. She responded promptly to every question, handling each detail with care and making sure I felt prioritized. Her friendly, professional attitude and commitment to finding solutions left a lasting impression. Alyssa’s support made me feel valued and assured that my concerns were in the best hands. Together, Sonny and Alyssa have set an exceptionally high standard for customer service. Their combined expertise, attentiveness, and commitment to helping customers are invaluable. I am incredibly thankful to have received their support, and I wholeheartedly commend their dedication and hard work!

Gravyr Store

Nov 11, 2024  on Shopify

I just have to say they go above and beyond I'm still shocked at how fast they are and solve stuff, I asked for help less than 2 minutes the coding for the theme and some other stuff went as fast as anything really recommend. So helpful and knowledgeable staff but best of all they are nice and helpful

VeroBreeze

Nov 11, 2024  on Shopify

This is really amazing and such good support and thanks to Charles was able to help with what i needed!

Meldivina Design

Nov 11, 2024  on Shopify

Einige Details waren nicht so einfach zu individualisieren oder mussten sowohl in der App, als auch im Theme Editor verändert werden. Das ist etwas verwirrend. Theoretisch lässt sich die Sprache der Text Felder nur in der Pro Version verstellen, was ich sehr schade finde, praktisch ließ sich allerdings auch alles in der Free Version ändern. Wieder, ziemlich verwirrend. Bleibt abzuwarten, ob das so bleibt. Der Support, besonders Abby und Prakash, war sehr freundlich und engagiert und haben mir so schnell es ging geholfen, obwohl ich vorerst nur die Free Version nutze. Alles in allem ist die App eine Empfehlung wert!

Mağazam

Nov 11, 2024  on Shopify

The application is really easy and the customer service is doing a very good job I am very satisfied and damian is very kind person

Pink

Nov 10, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Experience with Hana! Hana has truly been a delight to work with! From start to finish, her dedication, kindness, and expertise have made all the difference. She went above and beyond to ensure I had everything I needed, answering my questions with patience and genuine warmth. Not only is she incredibly knowledgeable, but her positive energy makes every interaction a joy. It’s clear she cares deeply about her clients and their success. Thank you, Hana, for making this experience so smooth and enjoyable! You’re truly one of a kind, and I feel so lucky to have had your support. Highly recommend her to anyone looking for top-notch service!

Bellarte Enchanté

Nov 10, 2024  on Shopify

hana war sofort zur stelle und hat mich durch die app gefuehrt ,besser gesagt sie hat alles alleine gemacht, nun funktioniert alles perfect danke hana ich kann die app nur weiter empfehlen toller servive

Richesse accesorios

Nov 10, 2024  on Shopify

First time asking a setup question ‍♀️. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.

JingleShine

Nov 09, 2024  on Shopify

I found this app very helpful as It's essential to have reviews in your online store, Air Product Reviews gives chance to everyone from beginners to advance professionals, has amazing support team, my special thanks goes to Audrey ❤️!

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