Best Shopify Helpdesk Apps 2025

Herodesk is a comprehensive help desk software designed to streamline customer support operations. It features efficient ticket management, comprehensive analytics, and multi-channel support to enhance customer service experiences.

• Ticket Management: Easily organize, prioritize, and track customer inquiries in one central system.
• Comprehensive Analytics: Provides detailed insights and reports to improve customer service strategies.
• Multi-channel Support: Seamlessly manage customer interactions across various platforms, including social media, email, and live chat.
• Automation Features: Streamline repetitive tasks through customizable workflows and automation rules.
• Collaborative Tools: Facilitate team collaboration with shared workspaces and communication channels.

Users praise Herodesk for significantly enhancing their customer service efficiency. The app's straightforward interface and robust features allow for easy adaptation and increased productivity. High ratings highlight its capability to integrate with existing systems and the responsive customer support provided by its developers.

OpenDesk is a cutting-edge AI-powered customer support tool specifically designed for e-commerce brands. By centralizing all your communication channels, it enables businesses to manage their inboxes efficiently, with messages sorted, labeled, and prioritized. With features like auto-drafts and automatic ticket categorization, OpenDesk ensures faster and more accurate responses. Its adaptive AI learns from your team, allowing you to automate responses confidently while maintaining a personal touch. Beyond managing inquiries, OpenDesk helps identify and resolve the root causes of customer dissatisfaction, enhancing overall customer retention. Equipped with actionable insights, it supports data-driven decision-making, optimizing both customer support and business operations.

Replydesk Helpdesk and CRM is the ultimate eCommerce helpdesk solution designed to manage customer support across multiple platforms effortlessly. It centralizes all interactions into one platform, ensuring a consistent and efficient support experience. Seamlessly integrates with over 12 leading marketplaces, webstores, and social media platforms.

• AI Powered: Built-in GPT features enable quick email composition and message replies, enhancing response efficiency.
• Multichannel Support: Offers over 12 integrations for major marketplaces, consolidating interactions into one interface.
• Team Collaboration: Facilitates streamlined support with features like notes, mentions, and comprehensive statistics.

Users praise ReplyDesk for its remarkable ability to streamline support processes, enhance team collaboration, and provide efficient multichannel management. Many reviewers highlight its intuitive design and seamless integration capabilities as significant advantages. The AI-powered features are noted for significantly reducing response times, which elevates overall customer satisfaction.

The Customer Service Helpdesk App is designed to delight customers and maximize profits through faster, more personalized responses. It centralizes messaging from all sales channels into a smart inbox, allowing businesses to effortlessly manage email, live chat, and voice conversations. By leveraging AI-driven technology, the app simplifies processing returns, cancellations, and duplicate orders, while integrating seamlessly with fulfillment partners and CRM systems.

• Smart Inbox: Centralizes and prioritizes all queries from marketplaces and social channels, ensuring a more organized and efficient workflow.
• AI Automation: Summarizes and automates responses, allowing customer agents to focus on resolving more complex issues.
• Integrated Customer Data: Provides complete order history, customer lifetime value, VIP status, and sentiment analysis with each message.
• Order Management: Allows users to view, refund, cancel, or duplicate orders directly within the app.
• Multi-channel Collaboration: Supports seamless collaboration on email, live chat, voice, WhatsApp, and social media queries.

The app's outstanding advantages are evident in its ability to streamline customer service operations significantly, as noted in various reviews. Users highlight its exceptional value for money, efficient workflow management, and transformative impact on customer service teams. The AI-driven features are particularly praised for freeing up agents to tackle complex issues, making eDesk a highly recommended tool. Despite minor customization preferences, the comprehensive range of tools and responsive support team contribute to high overall satisfaction among users.

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Kim's all-in-one platform helps growing brands manage customer inquiries with ease, integrating multiple communication channels without exceeding budget constraints.

• Multi-channel Support: Manage customer inquiries seamlessly from Email, Chat, Messenger, and Instagram in one unified platform.
• AI-driven Responses: Leverage AI to draft initial responses faster and error-free, enhancing efficiency and accuracy.
• Comprehensive Integration: Access vital information related to Shopify, subscriptions, and customers directly within the platform.
• Quality Assurance: Ensure consistent, on-brand customer support by monitoring and assessing conversation quality.

Users consistently praise the app for its comprehensive feature set and budget-friendly approach, highlighting its efficiency in managing customer inquiries effectively. Many reviews commend the AI's accuracy and the platform's ability to unify communication across different channels, significantly improving customer support experience.

This description highlights the app's primary advantages and succinctly describes its standout features, incorporating feedback from reviews.

UVdesk Helpdesk Support-UVdesk allows merchants to manage all customer support inquiries from various channels in a consolidated place. It features seamless integration with Shopify to validate orders in real-time and supports connections to multiple Shopify stores. The app enhances response times with personalized templates, workflow, and process management, while also tracking customer inquiries and team performance to boost productivity and customer satisfaction.

• Integrated Multi-Channel Support: Handle queries from various channels in a single, unified dashboard.
• Shopify Integration: Access real-time order details and validate orders seamlessly with robust Shopify integration.
• Personalized Workflow: Use templates and automated workflows to decrease response times and enhance efficiency.
• Performance Tracking: Analyze customer support inquiries and evaluate staff performance to increase productivity.
• Custom Forms: Enable customers to submit queries directly from the Shopify front with an intuitive form system.

The app is praised for its outstanding ability to centralize support management, providing quick and efficient customer service across different channels. Customers appreciate the seamless Shopify integration, which simplifies order verification, while many highlight the app’s capacity to streamline workflows, allowing for a more responsive and efficient support experience. A noted benefit is the app's intuitive interface, which helps support teams to improve performance and enhance customer satisfaction.

Commslayer is a robust Helpdesk app designed to replace overpriced customer support solutions with a free alternative that offers powerful features and seamless performance.

• Real-time data access: Get instant access to real-time order, shipping, and purchase history for efficient customer service.
• AI-drafted replies: Utilize AI technology to draft responses for every support ticket, reducing response times and improving efficiency.
• Auto-moderation: Automatically moderate social media comments to manage your brand's reputation effortlessly.
• Comprehensive toolset: Access essential features like macros, automations, and custom views to streamline your support operations.
• Advanced management: Benefit from advanced role management, insightful reporting, and customizable views tailored for support managers.

Commslayer receives outstanding reviews for its ease of use, quick onboarding, and highly responsive support team. Many users commend its excellent value compared to pricier platforms, alongside appreciating its comprehensive feature set and AI integration. The app has become highly recommended, especially for its commitment to enhancing the customer experience without the hefty price tag.

Vennie is an AI chatbot designed specifically for Shopify stores, offering round-the-clock customer support to enhance both sales and customer satisfaction. By instantly addressing customer inquiries, Vennie eases the workload of your support team and boosts conversion rates. The AI bot is dynamic in its responses, pulling information directly from your shop to provide accurate and timely assistance. Vennie also features AI characters that adapt and vary across different communication channels, ensuring a tailored customer experience. Additionally, the chatbot continuously learns from your store's data to improve its performance and service quality over time. This innovative solution not only streamlines support operations but also contributes to a seamless shopping experience for your customers.

Chad is your intelligent self-service platform designed to alleviate the burden of overwhelming support tickets. Available 24/7, Chad empowers customers to resolve most routine issues instantly, enhancing their experience while reducing the workload on your team. With a straightforward setup process that involves merely copying and pasting your store policy, it eliminates the complexities of traditional customer support systems like macros and dialog trees. Chad supports over 1,500 couriers worldwide for tracking orders and shipping statuses, offering customers the flexibility to edit their address or items before shipping. It seamlessly connects to your support inbox, ensuring you never miss a ticket again, while providing an easy escape hatch to live support to reduce customer frustration. By automating repetitive tasks, Chad allows your business to focus on what truly matters—innovation and growth. Say goodbye to ticket backlogs and hello to unparalleled efficiency with Chad.

Helpify24 is an online service designed to provide real-time assistance to ecommerce businesses through a user-friendly platform. Users can receive immediate support via live chat or open a ticket for queries, which are guaranteed to be addressed within 24 hours. The app is not just a cloud-based agency, but a reliable reference point for resolving daily challenges.

• Live Chat Support: Instant assistance from online operators, addressing your queries in real-time.
• 24-Hour Ticket Response: Assurance that all ticket queries will receive a response within 24 hours.
• Shopify App Installation Help: Guidance and support in installing new apps and features on Shopify platforms.
• Visual Content Creation: Assistance with creating and updating visual content such as slides and banners.
• Social Media Management Tips: Expert advice on managing platforms like Instagram, Facebook, and TikTok effectively.

According to user reviews, Helpify24 is highly regarded for its responsive and knowledgeable support team. Users appreciate the personalized assistance and the quick resolution of issues, making it an invaluable tool for improving the efficiency and effectiveness of their ecommerce businesses.

UnanimityAI is a cutting-edge application designed to revolutionize customer support by consolidating inquiries from platforms like WhatsApp, Instagram, and Gmail into a single unified interface. This powerful tool streamlines ticket management by automatically routing complex issues to designated team members and employs advanced AI to provide immediate, context-aware responses. Perfect for expanding businesses and overloaded support teams, UnanimityAI significantly reduces response times and boosts customer satisfaction, allowing teams to prioritize more strategic initiatives. The AI assistant not only drafts efficient responses for routed tickets but also optimizes order management by retrieving and updating order details. Embrace a simplified support process and elevate your service efficiency with UnanimityAI. With smart routing functions, this app ensures seamless coordination and manages customer interactions with unprecedented ease.

HelpDesk for Ecommerce Support centralizes various communication channels, enhancing support efficiency through automation and AI, seamless app integration, and advanced teamwork features. Access to purchase history allows personalized customer engagement.

• Centralized Inbox: Consolidates emails, chats, and forms into one secure platform, optimizing support management.
• Automation and AI: Enables rapid, multichannel responses ensuring no customer is kept waiting.
• Seamless Integration: Integrates with other apps, easily fitting into existing workflows.
• Advanced Teamwork Features: Enhances work organization and positively impacts response times.
• Customer Personalization: Utilizes purchase history to personalize interactions and build long-term relationships.

The app's outstanding advantages, based on customer reviews, lie in its ability to streamline customer service through effective automation and intelligent AI, making email handling and case resolution effortless and highly efficient.

Keeping ‑ Helpdesk for Gmail transforms your team's Gmail into a comprehensive help desk solution, enabling you to manage customer support directly from Gmail. It’s designed for eCommerce teams of any size, facilitating enhanced customer support without needing a separate help desk tool. Support requests received in your shared inbox are transformed into tickets, synchronized with your team, and can be managed directly within Gmail.

• Seamless Integration: Integrates directly with Gmail to provide a help desk experience within your existing workspace.
• Shared Inbox Management: Converts support emails into tickets and synchronizes them with your team for efficient management.
• Order Information Access: Allows viewing of customer order details directly within Gmail, streamlining support handling.
• Comprehensive Analytics: Provides advanced reports on response times, ticket volumes, and agent performance for better decision-making.
• Team Collaboration: Enables assigning, discussing, and prioritizing support tickets within the Gmail interface.

Based on user reviews, Keeping ‑ Helpdesk for Gmail stands out for its seamless integration with familiar Gmail environments, saving time and reducing the learning curve for support teams. Users appreciate the convenience of managing support requests without switching platforms, while its reporting tools are praised for providing actionable insights that enhance customer service strategies.

ChargeDesk is a comprehensive billing management platform designed to simplify and streamline customer billing processes, providing intuitive tools for managing invoices, subscriptions, and payments.

• Seamless Integration: ChargeDesk integrates effortlessly with popular tools such as Stripe, PayPal, and QuickBooks, ensuring smooth data synchronization and management.
• Automated Billing: The app automates recurring billing and invoicing, reducing manual work and increasing efficiency.
• Customizable Reports: Generate detailed, customizable financial reports to gain insights into your billing operations and revenue trends.
• Comprehensive Support: Offers robust customer support tools to handle queries and resolve issues quickly, improving client satisfaction.
• User-Friendly Interface: Designed with simplicity in mind, the dashboard is intuitive and easy to navigate, making billing tasks straightforward.

ChargeDesk excels in enhancing billing efficiency and user satisfaction, as echoed by users in their reviews. Many have appreciated its seamless integrations and dependable automation, which reduce workload significantly. Its user-friendly interface and the ability to generate detailed reports further augment its appeal, making it a reliable choice for businesses seeking to streamline their billing processes.

Stylo: AI in Zendesk is a powerful tool that automates the resolution of common Zendesk tickets by integrating Shopify data and leveraging artificial intelligence. This enables customer support teams to focus on more complex queries while maintaining consistent and efficient communication with customers.

• Automated Ticket Resolution: Utilizes AI to automatically respond to common questions about order statuses, freeing up agents for more challenging tasks.
• Seamless Shopify Integration: Directly accesses and processes Shopify data to provide accurate and immediate responses regarding order details.
• Multilingual Support: Offers automatic translation to and from any language, ensuring effective communication with customers globally.
• Comprehensive Compatibility: Functions with all Shopify plans without requiring additional add-ons, simplifying integration and use.
• Customizable Messaging: Allows for brand, tone, and language customization for consistent customer interactions.

Users highly commend the app for its ability to significantly reduce manual workload by automating order status inquiries. Reviews highlight the app’s seamless integration with Shopify and effective real-time responses, which enhance customer satisfaction and operational efficiency. The customization options for brand voice and tone are also praised for enabling businesses to maintain personalized communication.

Help Scout is an all-in-one customer support platform designed for growing companies to delight and retain customers. Its intuitive features enable efficient handling of incoming requests and speedy communication. With minimal learning time, users quickly adapt and deliver personalized service.

• Unified Inbox: Work seamlessly as a team on email, live chat, and social conversations in one organized inbox.
• Instant Answers: Provide quick solutions with self-service options for frequently asked questions.
• AI-Powered Responses: Utilize AI to accelerate team response times and enhance customer interactions.
• Comprehensive Customer View: Access detailed customer and order information alongside every conversation to personalize interactions.
• Integrated Order Processing: Directly process order refunds and cancellations within Help Scout for streamlined service.

Reviews highlight Help Scout's outstanding ability to enhance customer satisfaction with its rapid onboarding, intuitive interface, and comprehensive support tools, which together create an exceptional user and customer experience.

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

Zendesk is a robust customer service platform designed to streamline support, improve customer relationships, and boost team productivity through a suite of customizable tools and integrated communication channels.

• Multi-Channel Support: Offers seamless integration across various communication platforms such as email, chat, phone, and social media.
• Customizable Workflows: Allows businesses to automate repetitive tasks and tailor workflows to match their specific needs.
• Analytics and Reporting: Provides insightful reports and analytics to aid in understanding customer interactions and improving service strategies.
• AI-Powered Automation: Utilizes artificial intelligence to enhance response time and accuracy through features like chatbots and auto-responses.
• Robust Security Features: Ensures data protection and secure access with enterprise-grade security standards.

Zendesk receives high praise for its exceptional ability to centralize support across various channels, allowing for a more streamlined customer service experience. Users consistently highlight the intuitive interface and powerful automation tools that lead to increased efficiency and customer satisfaction.

Complaint Guru is designed to enhance your customer support experience by providing a dedicated complaint page for your store. It allows real-time tracking, prioritization, and resolution of customer issues, ensuring a seamless user experience, and fostering trust and satisfaction.

• Dedicated Complaint Page: Create a custom page for customers to submit and track their complaints easily.
• Real-Time Tracking: Effortlessly monitor and prioritize customer complaints to ensure quick resolutions.
• Instant Updates: Keep customers informed with immediate updates on the status of their complaints.
• Reputation Management: Improve your brand’s reputation by resolving issues efficiently, boosting customer trust.
• Customer Retention: Enhance customer satisfaction and retention by streamlining communication and complaint management.

Users of Complaint Guru have commended the app for significantly improving their customer service processes, stating that it has enhanced their ability to address issues promptly. They highlight its ease of use and reliable performance, which has led to better customer satisfaction and increased brand loyalty.

Aide AI Support Automation is designed to streamline customer support by harnessing AI to automate tasks such as order tracking, returns, and exchanges. It assists support agents with helpful suggestions and utilizes stored knowledge to promptly answer common customer inquiries. Aide intelligently analyzes customer communications to uncover automation opportunities and equips users with tools to enhance support operations.

• AI-Powered Automation: Effortlessly automate workflows related to order tracking, returns, and exchanges.
• Support Agent Assistance: Provide support agents with AI-driven suggestions to improve response time and accuracy.
• Knowledge-Based Answers: Leverage internal knowledge databases to automatically respond to frequently asked questions.
• Customer Insight Analysis: Continuously analyze customer interactions to provide actionable insights and recommendations.
• CRM and API Integrations: Easily integrate with CRM systems and APIs to enhance data accessibility and task execution.

According to reviews, Aide AI Support Automation stands out for its ability to significantly reduce response times and improve customer satisfaction through its intuitive automation capabilities. Users appreciate the seamless integration with existing CRM systems, enhancing operational efficiency and allowing support teams to focus on complex issues. The app's robust AI insights and customization options empower businesses to tailor workflows precisely to their needs.