Smarter support that keeps customers coming back
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OpenDesk is a cutting-edge AI-powered customer support tool specifically designed for e-commerce brands. By centralizing all your communication channels, it enables businesses to manage their inboxes efficiently, with messages sorted, labeled, and prioritized. With features like auto-drafts and automatic ticket categorization, OpenDesk ensures faster and more accurate responses. Its adaptive AI learns from your team, allowing you to automate responses confidently while maintaining a personal touch. Beyond managing inquiries, OpenDesk helps identify and resolve the root causes of customer dissatisfaction, enhancing overall customer retention. Equipped with actionable insights, it supports data-driven decision-making, optimizing both customer support and business operations.
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Automated responses
Data-driven optimizations
Unified inbox management
Ticket categorization
Root cause analysis
Smarter support that keeps customers coming back
OpenDesk is an AI-powered customer support tool built for and by e-commerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.
OpenDesk is an AI-powered customer support tool built for and by e-commerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.
more
All your inboxes in one place - sorted, labeled, and prioritized
Respond faster with auto-drafts and auto ticket categorization
Train OpenDesk how to respond like you and automate tickets with confidence
Pinpoint and fix root causes of issues that lead to unhappy customers
Make data-informed decisions to optimize your support and business
