OpenDesk

Develop by OpenStore

$10

/ Month

Smarter support that keeps customers coming back

Automated responses

Data-driven optimizations

Unified inbox management

Ticket categorization

Root cause analysis

About OpenDesk

Launched Nov 04, 2024

Built by OpenStore

Description

Smarter support that keeps customers coming back

OpenDesk is an AI-powered customer support tool built for and by e-commerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.

All your inboxes in one place - sorted, labeled, and prioritized
Respond faster with auto-drafts and auto ticket categorization
Train OpenDesk how to respond like you and automate tickets with confidence
Pinpoint and fix root causes of issues that lead to unhappy customers
Make data-informed decisions to optimize your support and business

Pros

AI-powered tool designed specifically for e-commerce brands
Faster response times aided by automation
Human-centered automation for a personalized customer experience
Provides actionable insights that help boost customer retention
Centralized inbox management, allowing for sorting, labeling, and prioritization
Automated ticket categorization and response drafting to improve efficiency
Ability to train the tool to match brand-specific responses
Helps identify and resolve root causes of customer dissatisfaction
Facilitates data-informed decisions to optimize support and business strategies