OpenDesk

Develop by Shopify

$49

/ Month

30 Days Free Trial

Smarter support that keeps customers coming back

Automated responses

Data-driven optimizations

Unified inbox management

Ticket categorization

Root cause analysis

About OpenDesk

Launched Nov 03, 2024

Built by Shopify

Address

Wilmington, DE, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Smarter support that keeps customers coming back

OpenDesk is an AI-powered customer support tool built for and by ecommerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.

All your inboxes in one place - sorted, labeled, and prioritized
Respond faster with auto-drafts and auto ticket categorization
Train OpenDesk how to respond like you and automate tickets with confidence
Pinpoint and fix root causes of issues that lead to unhappy customers
Make data-informed decisions to optimize your support and business

Pros

AI-powered tool designed specifically for e-commerce brands
Faster response times aided by automation
Human-centered automation for a personalized customer experience
Provides actionable insights that help boost customer retention
Centralized inbox management, allowing for sorting, labeling, and prioritization
Automated ticket categorization and response drafting to improve efficiency
Ability to train the tool to match brand-specific responses
Helps identify and resolve root causes of customer dissatisfaction
Facilitates data-informed decisions to optimize support and business strategies

Cons

Potential dependence on AI may lead to less personal interaction
May require initial investment of time to train the AI effectively
E-commerce focus might limit applicability for non-e-commerce businesses
Possible integration challenges with existing systems or software

Top Helpful Reviews

Big Moods

Feb 26, 2025 on Shopify

We are thrilled with our transition to OpenDesk! The technology and analytics have significantly enhanced our customer experience while saving us both time and money. The AI is incredibly useful for generating quick, accurate responses, as it can be tailored to our business by training it with relevant documents, such as shipping policies, customer service guidelines, and product details. The analytics tools provide valuable insights into KPIs, helping us identify opportunities to improve the customer experience. Our team quickly adopted the platform and has since moved away from our more expensive customer service solution. We are extremely satisfied with OpenDesk and highly recommend it for customer care.

Vitali Skincare

Jan 16, 2025 on Shopify

Opendesk has been helpful to organize and streamline my support tickets. The auto draft feature is great for quick responses and I've noticed some great improvements in the past month with more empathetic responses to match the customer issue.