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8.2
Aide AI Support Automation logo

Aide AI Support Automation

$300-$800

/ Month
Free plan available 30 Days Free Trial

Fully Automate Support Workflows and Question Answering

Order tracking automation
Customer insights
Crm integrations
Api integrations
Returns automation
Automate support workflows
Ai question answering
Exchange automation
Ai agent suggestions
2 Reviews
8.2

About Aide AI Support Automation

Launched Jan 31, 2024

Categories

Built by Aide Support Inc.

Email :

[email protected]

Address

Suite 2400, 333 Bay Street, Toronto, ON, M5H 2T6, CA

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Description

Aide is the easiest way to use AI for automating support workflows and question answering

Aide is the easiest way to get customer insights, automate repetitive workflows like order tracking, returns, and exchanges, assist support agents with AI suggestions, and use knowledge to answer common customer questions automatically. Aide analyzes customer messages to find possible automations and gives you the tools you need to configure workflows to bring intelligence and efficiency to your support operations.

Aide is the easiest way to get customer insights, automate repetitive workflows like order tracking, returns, and exchanges, assist support agents with AI suggestions, and use knowledge to answer common customer questions automatically. Aide analyzes customer messages to find possible automations and gives you the tools you need to configure workflows to bring intelligence and efficiency to your support operations. more
  • Automate knowledge-based question answering and order tracking
  • Automate returns, exchanges and other operations based on store policy
  • Agent assist tooling to help human agents respond to customers faster
  • Support multiple stores and brands with AI and bots in one Aide account
  • CRM and API integrations to read data or perform actions

Pros

  • Fully automates support workflows including order tracking, returns, and exchanges
  • Assists support agents with AI suggestions to improve response time
  • Automatically answers common customer questions using knowledge base
  • Provides tools to configure workflows for improved efficiency and intelligence
  • Generates AI insights and recommendations through ongoing analysis
  • Offers CRM and API integrations to read data and perform actions
  • Positive review indicates responsive and helpful customer support
  • Customizable and adaptable to specific business needs based on user feedback

Cons

  • Potential reliance on automated systems could reduce the personal touch in customer support
  • Initial setup and configuration may require time and effort
  • Effectiveness of AI suggestions may vary depending on the complexity of customer queries
  • Dependent on the quality and comprehensiveness of the existing knowledge base

Top Helpful Reviews

Patchstore24

Sep 01, 2024  on Shopify

Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!

Wicked Clothes

Apr 12, 2024  on Shopify

We have been working with Aide for a couple of months now and they have been exceedingly responsive and helpful to our needs. Throughout the process, the Aide team has taken our feedback well and made this as smooth as possible.

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