Top Free Shopify Helpdesk Apps 2025

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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Commslayer is a robust Helpdesk app designed to replace overpriced customer support solutions with a free alternative that offers powerful features and seamless performance.

• Real-time data access: Get instant access to real-time order, shipping, and purchase history for efficient customer service.
• AI-drafted replies: Utilize AI technology to draft responses for every support ticket, reducing response times and improving efficiency.
• Auto-moderation: Automatically moderate social media comments to manage your brand's reputation effortlessly.
• Comprehensive toolset: Access essential features like macros, automations, and custom views to streamline your support operations.
• Advanced management: Benefit from advanced role management, insightful reporting, and customizable views tailored for support managers.

Commslayer receives outstanding reviews for its ease of use, quick onboarding, and highly responsive support team. Many users commend its excellent value compared to pricier platforms, alongside appreciating its comprehensive feature set and AI integration. The app has become highly recommended, especially for its commitment to enhancing the customer experience without the hefty price tag.

Stylo: AI in Zendesk is a powerful tool that automates the resolution of common Zendesk tickets by integrating Shopify data and leveraging artificial intelligence. This enables customer support teams to focus on more complex queries while maintaining consistent and efficient communication with customers.

• Automated Ticket Resolution: Utilizes AI to automatically respond to common questions about order statuses, freeing up agents for more challenging tasks.
• Seamless Shopify Integration: Directly accesses and processes Shopify data to provide accurate and immediate responses regarding order details.
• Multilingual Support: Offers automatic translation to and from any language, ensuring effective communication with customers globally.
• Comprehensive Compatibility: Functions with all Shopify plans without requiring additional add-ons, simplifying integration and use.
• Customizable Messaging: Allows for brand, tone, and language customization for consistent customer interactions.

Users highly commend the app for its ability to significantly reduce manual workload by automating order status inquiries. Reviews highlight the app’s seamless integration with Shopify and effective real-time responses, which enhance customer satisfaction and operational efficiency. The customization options for brand voice and tone are also praised for enabling businesses to maintain personalized communication.

WhatsApp Button Pro is designed to streamline customer communication by adding a WhatsApp chat button to your store, allowing visitors to initiate conversations with ease.

• Easy Integration: Quickly implement a WhatsApp chat button on your store for seamless customer contact.
• Customization Options: Adjust button text, placement, and the initial message to fit your store's needs.
• Free Support: Access customer support to personalize the appearance of the button at no cost.
• Enhanced Customer Support: Utilize the WhatsApp Chat Button to bolster your customer service capabilities.

The app's outstanding advantages include its ease of integration and customization, as highlighted by users, who appreciate the ability to tailor the chat button to their branding preferences. Customers consistently praise the prompt and helpful customer support team, which enhances the overall user experience by providing free customization assistance. This combination of flexibility and dedicated support makes WhatsApp Button Pro a valuable tool for improving customer engagement.

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Kim's all-in-one platform helps growing brands manage customer inquiries with ease, integrating multiple communication channels without exceeding budget constraints.

• Multi-channel Support: Manage customer inquiries seamlessly from Email, Chat, Messenger, and Instagram in one unified platform.
• AI-driven Responses: Leverage AI to draft initial responses faster and error-free, enhancing efficiency and accuracy.
• Comprehensive Integration: Access vital information related to Shopify, subscriptions, and customers directly within the platform.
• Quality Assurance: Ensure consistent, on-brand customer support by monitoring and assessing conversation quality.

Users consistently praise the app for its comprehensive feature set and budget-friendly approach, highlighting its efficiency in managing customer inquiries effectively. Many reviews commend the AI's accuracy and the platform's ability to unify communication across different channels, significantly improving customer support experience.

This description highlights the app's primary advantages and succinctly describes its standout features, incorporating feedback from reviews.

Chatdesk: 24/7 Support is designed to enhance your store's customer service by leveraging AI and US-based experts to manage support tickets across various platforms. The app trains brand enthusiasts to provide effective support while handling scheduling and quality control, ensuring seamless customer satisfaction even during peak periods like BFCM.

• AI Integration: Utilizes artificial intelligence to optimize ticket resolution efficiently across platforms such as social media, email, chat, and SMS.
• US-Based Support: Employs customer service experts based in the US to provide reliable and effective assistance at any time.
• Brand Enthusiasts: Recruits and trains passionate followers of your brand to resolve customer inquiries, ensuring genuine and knowledgeable support.
• 24/7 Availability: Offers continuous customer service, even on weekends and holidays, through an on-demand agent network.
• Scalable Engagement: Enhances customer interactions and drives conversions without the necessity for additional hires or training efforts.

The app's outstanding advantages, as noted in reviews, include its seamless integration with existing platforms, consistent increase in customer satisfaction scores (CSAT), and noticeable boost in conversion rates. Users appreciate the app's capability to maintain high-quality customer service with minimal effort, which significantly alleviates the pressure on in-house teams.

Shipped Suite is an innovative AI-driven CX (Customer Experience) agent designed specifically for e-commerce. It autonomously manages a wide array of complex customer queries and resolutions, seamlessly integrating with existing tech systems to enhance customer interactions across various communication channels, ultimately boosting customer satisfaction and business profitability.

• Channel Agnostic Communication: Supports a variety of communication channels including email, SMS, phone, chat, and social media to ensure seamless customer interaction.
• Customized Brand Voice: Tailors interactions to match your brand's specific voice, personas, and guidelines, providing a unique and consistent customer experience.
• Self-Service and AI-led Resolution: Provides self-service options and AI-led solutions for comprehensive customer support, covering tracking, delivery, returns, appeasements, and more.
• Effortless Integration: Easily integrates with your existing systems, quickly becoming a crucial extension of your customer support team.
• White-Glove Onboarding: Offers premium onboarding with pre-programmed resolution flows for a smooth setup experience.

The app's outstanding advantages, as praised by users, include its ability to manage complex customer interactions autonomously, reducing reliance on human intervention during peak seasons, and its ongoing commitment to enhancing features tailored to user needs. Reviews highlight the AI's proficiency in not only resolving issues proactively but also thinking with the mindset of in-house support representatives, making it highly recommended for e-commerce businesses seeking advanced AI solutions. Users appreciate its constant innovation and adaptability to specific business requirements.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

Zotabox Contact Form Builder offers seamless communication for online stores with a 30-day free trial, improving customer engagement through hassle-free form submissions and 24/7 in-app chat support.

• User-friendly Layout: The application boasts a simple and intuitive interface, ensuring hassle-free form filling for users.
• Unlimited Submissions: Keep communication open with affordable plans that allow unlimited form submissions.
• Multiple Forms Activation: Simultaneously activate multiple forms to address various onsite sales funnels effectively.
• Automated Responses and Email Tracking: Enhance your communication strategy with automation and easy tracking of email collection funnels.
• Flexible Display Options: Customize pop-up/tab and display settings to enhance user interaction and experience.

The app’s outstanding advantages lie in its ease of use, cost-effectiveness, and the ability to boost customer interaction without any upfront cost. Users appreciate the automation features and flexible customization options, as highlighted by numerous positive comments and high ratings in reviews.

Boost your online sales with Aidify, the AI Agent designed to manage customer support and sales for e-commerce websites. It seamlessly integrates with your store, learning from your content in less than a minute. Aidify stays up-to-date to deliver accurate and empathetic conversations via chat, email, and WhatsApp in 95 languages, 24/7. It responds within seconds, reassuring and guiding your customers when they need it most. Free plan available. No technical skills required.

• Quick Setup: Create your agent in under 1 minute with seamless integration.
• Multilingual Support: Handles inquiries 24/7 in 95 languages for global reach.
• Smart Upselling: Boosts sales with accurate information and intuitive upselling techniques.
• Customizable Features: Control service hours and leverage a smooth takeover mechanism.
• Playground Testing: Test and fine-tune agent responses before going live for perfect alignment with your brand.

The app's outstanding advantages include its ability to manage large volumes of customer inquiries effectively, fostering customer satisfaction with empathetic and precise responses that mimic a human touch, and the potential for significant boosts in conversion rates. Users appreciate the seamless integration and the cost-effectiveness of having AI handle support tasks, all of which contribute to streamlining operations and enabling focus on other key business areas.

Replydesk Helpdesk and CRM is the ultimate eCommerce helpdesk solution designed to manage customer support across multiple platforms effortlessly. It centralizes all interactions into one platform, ensuring a consistent and efficient support experience. Seamlessly integrates with over 12 leading marketplaces, webstores, and social media platforms.

• AI Powered: Built-in GPT features enable quick email composition and message replies, enhancing response efficiency.
• Multichannel Support: Offers over 12 integrations for major marketplaces, consolidating interactions into one interface.
• Team Collaboration: Facilitates streamlined support with features like notes, mentions, and comprehensive statistics.

Users praise ReplyDesk for its remarkable ability to streamline support processes, enhance team collaboration, and provide efficient multichannel management. Many reviewers highlight its intuitive design and seamless integration capabilities as significant advantages. The AI-powered features are noted for significantly reducing response times, which elevates overall customer satisfaction.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

Chad is your intelligent self-service platform designed to alleviate the burden of overwhelming support tickets. Available 24/7, Chad empowers customers to resolve most routine issues instantly, enhancing their experience while reducing the workload on your team. With a straightforward setup process that involves merely copying and pasting your store policy, it eliminates the complexities of traditional customer support systems like macros and dialog trees. Chad supports over 1,500 couriers worldwide for tracking orders and shipping statuses, offering customers the flexibility to edit their address or items before shipping. It seamlessly connects to your support inbox, ensuring you never miss a ticket again, while providing an easy escape hatch to live support to reduce customer frustration. By automating repetitive tasks, Chad allows your business to focus on what truly matters—innovation and growth. Say goodbye to ticket backlogs and hello to unparalleled efficiency with Chad.

Orka is a dynamic app designed to enhance customer interactions by allowing real-time chat capabilities with store visitors. It aims to boost engagement, provide instant support, and convert casual browsers into loyal customers. Orka is easy to implement, sleek in design, and fully integrated into your dashboard for seamless operation.

• Real-time engagement: Instantly connect with shop visitors to address inquiries and offer immediate support.
• Easy setup: Quickly integrate Orka into Shopify, making deployment swift and hassle-free.
• User-friendly interface: Enjoy an integrated chat experience within Shopify, enhancing usability and efficiency.
• Mobile-responsive: Access and engage with your users smoothly across all devices, ensuring a seamless experience.

Based on user reviews, Orka stands out for its exceptional user experience and effectiveness. Its real-time capabilities and easy-to-use interface make it a popular choice among shop owners, as it facilitates effortless customer interactions and significantly saves time, earning high satisfaction ratings from users.

Hosted Email enhances your online business's credibility by allowing you to respond to customers using an email address associated with your own domain. This maintains trust by avoiding generic email providers. The service is compatible with all modern email clients and mobile apps, allowing seamless integration with existing systems, and emails can be managed directly from your store's admin interface.

• Email on Your Domain: Use your own domain for emails, ensuring a professional appearance and increased customer trust.
• Full Compatibility: Works with all modern email clients and mobile apps, allowing you to comfortably maintain your current setup.
• Admin Access: Manage emails directly from your store's admin panel for streamlined communication.
• Staff Control: Customize mailbox access for specific staff members to enhance security and management.
• Spam & Virus Protection: Benefit from additional security layers to keep your emails safe from malicious threats.

Users consistently praise the app for its ease of integration and noticeable increase in customer trust, as reflected in their high ratings. Many commend its seamless compatibility with existing email systems and emphasize the professionalism it adds to their business interactions.

Answer Ai Ltd is an app designed to provide instant answers to support and sales questions, helping businesses convert new customers and retain existing ones. It seamlessly connects with store orders, allowing its chat assistant to handle customer inquiries efficiently.

• Instant Customer Support: Provides immediate answers to both sales and support questions, enhancing customer satisfaction and conversion rates.
• Order Integration: Automatically connects with store orders to quickly address customer order inquiries, including tracking information.
• Quick Setup: Allows businesses to set up FAQs and essential content within 30 minutes, saving time and reducing manual effort.
• Enhanced Retention: Offers a guarantee of increased customer retention and conversion after integration, with the assurance of app credit if targets aren't met.
• Handles Complexity: Capable of managing complex questions with ease, providing clear and comprehensive responses to customer inquiries.

The app's outstanding advantages, as noted in user reviews, include its ease of setup and the significant reduction in customer support queries after integration. Users appreciate the immediate connection with store orders, which enhances operational efficiency and customer satisfaction.

CC Relocate+ Order Editor is a powerful tool that allows customers to edit their address or cancel unfulfilled orders, reducing customer service issues, lost packages, and unnecessary postage expenses. It is particularly useful for managing pre-orders, shipping delays, and typographical errors by enabling sellers to define rules on what can be changed based on various factors.

• Customer Editing: Customers can modify order details such as the shipping address or cancel orders from the order status page, confirmation emails, or their store account.
• Customization Controls: Define and enforce editing restrictions based on product details, processing times, and location to manage what can and cannot be changed.
• Order Tagging: Easily recognize and manage edited orders through convenient order tags, ensuring a streamlined tracking and processing workflow.
• Edit Limitations: Set expiration dates and limit the post-checkout timeframe during which orders can be edited to safeguard against unauthorized changes.

Customers consistently praise CC Relocate+ Order Editor for its adaptability and time-saving capabilities, highlighting its ability to prevent costly shipping errors and its seamless integration into the e-commerce workflow. Users appreciate the ease with which they can manage order changes and the significant reduction in customer service inquiries, resulting in a smoother shopping experience for both merchants and buyers.

Help Scout is an all-in-one customer support platform designed for growing companies to delight and retain customers. Its intuitive features enable efficient handling of incoming requests and speedy communication. With minimal learning time, users quickly adapt and deliver personalized service.

• Unified Inbox: Work seamlessly as a team on email, live chat, and social conversations in one organized inbox.
• Instant Answers: Provide quick solutions with self-service options for frequently asked questions.
• AI-Powered Responses: Utilize AI to accelerate team response times and enhance customer interactions.
• Comprehensive Customer View: Access detailed customer and order information alongside every conversation to personalize interactions.
• Integrated Order Processing: Directly process order refunds and cancellations within Help Scout for streamlined service.

Reviews highlight Help Scout's outstanding ability to enhance customer satisfaction with its rapid onboarding, intuitive interface, and comprehensive support tools, which together create an exceptional user and customer experience.

Supermoon is an intuitive mobile application designed to help users track moon phases, lunar events, and astrology insights with precision and ease. With an elegant interface and user-friendly features, Supermoon enhances your celestial experience by providing accurate and comprehensive moon-related information at your fingertips.

• Moon Phase Tracking: Offers real-time updates on current moon phases with beautifully rendered visuals.
• Lunar Event Alerts: Notifies users of important lunar events such as new moons, full moons, and eclipses.
• Astrology Insights: Provides personalized astrology readings based on the moon's position and your zodiac sign.
• Customizable Calendar: Allows users to customize a moon phase calendar to plan activities or special events.
• Educational Content: Features informative articles and tips on moon-related phenomena and their effects.

Supermoon stands out for its detailed accuracy and user-friendliness, as noted in user reviews. Many users appreciate the beautiful design and easy navigation, while the educational aspect is highlighted for enriching their understanding of lunar influences. Additionally, the personalized alerts and insights are frequently praised for enhancing users’ daily lives and decision-making processes.