NestDesk Live Chat & Helpdesk

Develop by Shopify

$5.99-$34.99

/ Month

Free plan available 7 Days Free Trial

Improve customer service with Live chat, Messenger & Helpdesk.

Product recommendations

Mobile app support

Order tracking

Chatbot automation

Real-time visitor tracking

Customer behavior tracking

Customer profiles

Unified inbox

Messenger integration

About NestDesk Live Chat & Helpdesk

Launched Jun 20, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

All-in-one customer service solution with AI Chatbot, Live chat, Helpdesk & more to increase sales.

Centralize all support conversations from different stores and channels in just a single inbox with our AI-powered NestDesk. By using our AI-integrated chatbot, delivering 24/7 customer service is possible, significantly reducing manual effort. With detailed customer behavior & product recommendations right from the chat portal, you can boost sales from every conversation. Help more customers in less time with smart conversation management and the powerful, intuitive NestDesk mobile app.

Manage & respond to all messages across channels and stores in one single inbox.
Automate your support & solve customers’ questions with the NestDesk AI chatbot.
Share product recommendations, browse inventory & create orders while chatting.
Make powerful self-service widget with Helpdesk, order tracking & order action.
Have customer profiles, preview carts & track website visitors in real-time.

Pros

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Top Helpful Reviews

Fumaco

Dec 16, 2024 on Shopify

Great app with excellent support! Setup was smooth, and when I had a minor issue, the team was fast and super helpful

Gardening Plants And Flowers

Nov 07, 2024 on Shopify

I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.

PinnacleWorks

Oct 23, 2024 on Shopify

NS AI Chatbot has greatly improved our customer support! The AI quickly addresses inquiries, and the helpdesk feature streamlines ticket management. Users love the organized FAQ section for self-service. A must-have for any business looking to enhance support!

RosaLee's Notables

Jun 20, 2024 on Shopify

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

Ariana's Fans

May 03, 2024 on Shopify

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Welook

Feb 06, 2024 on Shopify

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

AutoGear Hub

Dec 20, 2023 on Shopify

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

Kakadu Traders Australia

Nov 29, 2023 on Shopify

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service, it made set up a breeze!

Queens Beauty Lounge

Nov 01, 2023 on Shopify

Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus .

STELLA ALLURA

Oct 25, 2023 on Shopify

I highly recommend NestDesk app to any professional store for live chat. It is extremely well configured at the back end easy to use and Above and Beyond in their fast professional superior customer service to any other chat app I've used before. Here I would like to thank Rachel for the professional support she has done for my store. Im grateful to you Rachel and million thanks

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