Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,410)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

GloLuxLove

Jun 20, 2024  on Shopify

This review is about their customer service. Every time I have a question or need to go over some issues, they are very quick to reply and provide answers and solution until I understand and all is resolved. If no one is available to chat live, then I get a notification via email letting me know when someone is ready and available to chat. I am always satisfied with their customer service! Thank you! :)

Honuali

Jun 20, 2024  on Shopify

I just wanted to give a big shout-out to the amazing customer service at Zendrop! Nyka has been super helpful and has gone above and beyond for all of my concerns and questions. Nyka made sure all my issues were sorted out quickly and smoothly. It's not often you find such dedicated and professional support, and I really appreciate everything they've done for me. Thanks so much, Nyka, for your awesome help, and a huge thanks to the rest of the Zendrop team too. You've definitely made me a loyal customer!

Thee Essentials Store

Jun 20, 2024  on Shopify

I dare say this is one of the best customer service I have experienced. I am so glad I chose to do this with Zendrop.

ChicLounge Ensamble

Jun 19, 2024  on Shopify

We are just starting out, but so far this has been the easiest site to work with in our whole journey. There’s no hoops, jumps, guesses and then declines. And our experience with those who have assisted us, have been absolutely wonderful and gotten an answer to us immediately!!

VenomPerfume

Jun 19, 2024  on Shopify

I've been a loyal user of Zendrop for an extended period, and I am continually impressed by the exceptional quality and performance of this app. Zendrop has proven to be an indispensable tool in my daily routine, consistently delivering high-quality service across the board.

Sentimental Goodies

Jun 19, 2024  on Shopify

Great support I actually got to speak with a live person…everyone with Zendrop is amazing and very helpful

Levandor

Jun 19, 2024  on Shopify

Zendrop é uma das plataformas de fornecedores de melhor qualidade em Dropshipping. Além de sua equipe de suporte responder quase imediatamente, eles possuem absolutamente tudo e de extrema qualidade.

Zen Zone

Jun 19, 2024  on Shopify

Simply the best supplier to make the drop and to create a solid brand around a product or more than one, very good for those who want to start creating their venture or more professional source of extra income, very good support being fast and attentive!

Hydro Shot

Jun 19, 2024  on Shopify

I had I problem with my 3DS authentication but Nyka at Zendrop support helped me resolve this issue which I think deserves a review! She was patient and kind.

Eminence Diamonds

Jun 19, 2024  on Shopify

I have been using Zendrop for about 8 months and they truly have been amazing the whole time any questions I needed answered or any problem I've ever come across that needed fixed they did promptly along with being super nice I give a 9/10 only thing better would being able to get the perks of being a VIP member before reaching the required sales needed but that's ok

Ruff Retreat

Jun 19, 2024  on Shopify

The educational portion (Zendrop Academy) is the best value for money out there. That alone is worth the subscription.

EnnG

Jun 18, 2024  on Shopify

I would recommend Zendrop as I myself have started using their services for my Website and so far they are actually more reliable than I had thought. Thank you!

Plump Picks

Jun 18, 2024  on Shopify

Zendrop is a brilliant platform to be working from. The layout is easy to find your way around. And if you are sure of anything, their agents are on standby to help in whatever way they can. I couldn't think of taking my business elsewhere. Very friendly staff and informative.

MelKel Products

Jun 18, 2024  on Shopify

I am new to Dropshipping and have had a lot of questions. Choosing Zendrop was the best thing I have done as the team are patient and so helpful. Would definately recommend Zendrop to all.

COSASlocas

Jun 18, 2024  on Shopify

As the owner of “Cosaslocass”, I want to express my gratitude towards the Zendrop team. Their quick attention and effective solutions have been essential to the success of my online store. In particular, I want to highlight Jo from the Philippines, who has proven to be one of the best customer service representatives. Thank you, Jo, for your professionalism and dedication!

hairzy

Jun 18, 2024  on Shopify

Its a centralized place that has a very nice user interface and super easy to use. You can find any product, and auto fulfill it and its honestly so helpful to someone like myself who is a beginner to this

ShopElektronica

Jun 18, 2024  on Shopify

Truly a great customer support experience, fast response rate, very clear, concise & helpful. 10/10 for me.

Little Scholar Supplies

Jun 18, 2024  on Shopify

I had a billing issue and Jemima was able to help me right away. First day using Zendrop and my issue is already fixed. Currently loving this app!

LOS PAISITAS

Jun 18, 2024  on Shopify

Es una plataforma muy buena económica y completa tiene muchas formas de educación para seguir con tu tienda onlain

My Store

Jun 17, 2024  on Shopify

Spoke with Janelle. This is not my first time waiting for an actual person to help. They are very fast straight to the point and can help with a lot of problems. Great people in my personal experience. Helped out with everything in a timely manner and very precise instructions yet easy to understand. Thank you to the zendrop customer support team!

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