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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

InnoGadget HQ

Jul 01, 2024  on Shopify

I enjoyed using Zendrop where I can browse products easily and add that to my store easily. My experience with their customer service has been amazing too. I got my question answered in a matter of minutes and the way they responded to me is very satisfying.

Things To Love

Jun 30, 2024  on Shopify

The products are amazing and the customer service is even better. Anytime I need help the representatives are always there to help.

Shop Global Inter

Jun 30, 2024  on Shopify

Zendrop support was very helpful today. all my questions and requests were answered and quickly. i am given 5 stars because this is the maximum...

E-Trend Hub

Jun 30, 2024  on Shopify

I recently had an issue and reached out to Zendrop's customer support. The response was incredibly fast, and I was assisted by Joshua. He was exceptionally kind and thoughtful throughout the interaction. Joshua quickly understood my problem and provided an effective solution in no time. The efficiency and quality of service were impressive. Highly recommended!

Beauti Sage

Jun 30, 2024  on Shopify

Amazing customer service. I set up multiple accounts for different dropshipping stores. I only needed the plus plan on one of my accounts. After discussing it with the zendrop team through their easily accessible messaging system, they upgraded all of my accounts to PLUS for FREE. Absolutely amazing customer service.

BRUTE GYM GEAR

Jun 30, 2024  on Shopify

Zendrop has been a game-changer for my e-commerce business! The platform is incredibly user-friendly, making it easy to find and source mostly high-quality products. The shipping times could be better. However, reliable customer service ensure I am always satisfied. Plus, the seamless integration with my online store saves me so much time and effort. Highly recommend Zendrop for anyone looking to elevate their dropshipping business! Also, Jeffrey is great!

masDeals

Jun 30, 2024  on Shopify

The customer support is amazing. Whenever I have a question, they respond quickly and are really helpful.

eBodyCam.com

Jun 30, 2024  on Shopify

Karrie - and others were very helpful in getting me going. I am surprised at the patience they had with me. Taking the time to explain and get me going. I am sure some things seem elementary to her as she answers these questions all the time, yet she did not make me feel lessthan.

Boujewelry

Jun 30, 2024  on Shopify

I'm a novice at dropshipping and had quiet a few questions. Jeffery was absolutely fabulous at answering everything in detail. Shopify now doesn't seem such a daunting task.

Smokingdeer

Jun 30, 2024  on Shopify

To be honest, I haven't used the app. I bought it, started doing things but I just never got around to setting everything up. The support have been supernice this entire time and when I cancelled they didn't have to refund me but did without any discussion. When I get around to having more time for this I will surely return.

Nuo Back

Jun 30, 2024  on Shopify

Great app, so far had 1 order and it went smoothly with Zendrop. Also a customer support is great, they helped me immediately with my issue.

Visenti

Jun 30, 2024  on Shopify

it's the best app to source products from, they've got fast shipping times as well as prices. Also great customer service, they reply within few minutes, which is much more better than aliexpress

My Store

Jun 30, 2024  on Shopify

It's just this simple folks,,easiest app to use if your looking for a great all around dropshipping ,,well ZENDROP will be your savor

My Store

Jun 30, 2024  on Shopify

I’ve consistently received top-notch customer service from Zendrop. Their team is always courteous, attentive, and quick to address concerns. Whether it’s a simple query or a more complex issue, they handle it professionally and efficiently. Their commitment to customer satisfaction has truly enhanced my overall experience with Zendrop. I highly recommend them for their excellent service! Thank you!

My Store

Jun 29, 2024  on Shopify

Im just getting started but so far the support from Zendrop has been awesome.... Getting to customer service from the AI bot took lesss than a minute. Juan was super helpful and all questions were answered. Sean

BEAUBI

Jun 29, 2024  on Shopify

J'ai demandé 2 produits et les 2 ont été refusé. Je ne sais même pas quel raison... alors je ne peux pas amélioré le produit... Le temps c'est de l'argent et zendrop n'est pas pret a faire du business

LumenVista

Jun 29, 2024  on Shopify

I am very satisfied with using Zendrop. Everything is very easy and clear, support always helps with any questions!

My Store

Jun 29, 2024  on Shopify

They are saying that there is a print on damand option, but it's not really avaialble, written as "coming soon"

Prefurred Pet Supply

Jun 29, 2024  on Shopify

Some of the features do not work as advertised. Such as the Aliexpress importer. The importer has had issues or reports of not functioning for nearly a year. Customer service in regards to any assistance in getting it to work was dissatisfying. I also made the mistake of topping up my credit balance to try and order some samples. However, you can't use the balance to do that and it was not very obviously stated as far as I can see. I will say the support agent I ended up dealing with to assist me in refunding the balance was helpful, which is the only reason I bothered to write this review.

Peak Hits

Jun 29, 2024  on Shopify

It's been pretty good so far. The whole experience can be confusing and overwhelming but we'll worth it!

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