Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,410)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Boujewelry

Jun 30, 2024  on Shopify

I'm a novice at dropshipping and had quiet a few questions. Jeffery was absolutely fabulous at answering everything in detail. Shopify now doesn't seem such a daunting task.

Smokingdeer

Jun 30, 2024  on Shopify

To be honest, I haven't used the app. I bought it, started doing things but I just never got around to setting everything up. The support have been supernice this entire time and when I cancelled they didn't have to refund me but did without any discussion. When I get around to having more time for this I will surely return.

Nuo Back

Jun 30, 2024  on Shopify

Great app, so far had 1 order and it went smoothly with Zendrop. Also a customer support is great, they helped me immediately with my issue.

Visenti

Jun 30, 2024  on Shopify

it's the best app to source products from, they've got fast shipping times as well as prices. Also great customer service, they reply within few minutes, which is much more better than aliexpress

My Store

Jun 30, 2024  on Shopify

It's just this simple folks,,easiest app to use if your looking for a great all around dropshipping ,,well ZENDROP will be your savor

My Store

Jun 30, 2024  on Shopify

I’ve consistently received top-notch customer service from Zendrop. Their team is always courteous, attentive, and quick to address concerns. Whether it’s a simple query or a more complex issue, they handle it professionally and efficiently. Their commitment to customer satisfaction has truly enhanced my overall experience with Zendrop. I highly recommend them for their excellent service! Thank you!

My Store

Jun 29, 2024  on Shopify

Im just getting started but so far the support from Zendrop has been awesome.... Getting to customer service from the AI bot took lesss than a minute. Juan was super helpful and all questions were answered. Sean

BEAUBI

Jun 29, 2024  on Shopify

J'ai demandé 2 produits et les 2 ont été refusé. Je ne sais même pas quel raison... alors je ne peux pas amélioré le produit... Le temps c'est de l'argent et zendrop n'est pas pret a faire du business

LumenVista

Jun 29, 2024  on Shopify

I am very satisfied with using Zendrop. Everything is very easy and clear, support always helps with any questions!

My Store

Jun 29, 2024  on Shopify

They are saying that there is a print on damand option, but it's not really avaialble, written as "coming soon"

Prefurred Pet Supply

Jun 29, 2024  on Shopify

Some of the features do not work as advertised. Such as the Aliexpress importer. The importer has had issues or reports of not functioning for nearly a year. Customer service in regards to any assistance in getting it to work was dissatisfying. I also made the mistake of topping up my credit balance to try and order some samples. However, you can't use the balance to do that and it was not very obviously stated as far as I can see. I will say the support agent I ended up dealing with to assist me in refunding the balance was helpful, which is the only reason I bothered to write this review.

Peak Hits

Jun 29, 2024  on Shopify

It's been pretty good so far. The whole experience can be confusing and overwhelming but we'll worth it!

Dream Exito

Jun 28, 2024  on Shopify

Joining Zendrop is one of the best decisions I have made. Joining the Plus Plan was perfect for my store as well. They have everything that can grow your dropshipping business I was looking for such for a long time to take my business to the next level. I am very happy with their products and customer service.

MyGlora.com

Jun 28, 2024  on Shopify

I recently interacted with Zendrop's support team and was thoroughly impressed.Incredibly quick, addressing my queries almost immediately and providing detailed responses within hours.Clear, accurate information demonstrating a deep understanding of the platform.Top-notch, explaining complex processes in simple terms and maintaining a polite, professional demeanor.Excellent, providing immediate solutions and proactive advice to prevent future issues.Outstanding, with follow-ups to ensure everything was running smoothly.Zendrop's support team offers exemplary customer service. Their responsiveness, expertise, communication, problem-solving, and follow-up make for a seamless, satisfying experience. Highly recommended.

Bloomyx

Jun 28, 2024  on Shopify

So far I only needed support so I only can write about it. I have to say I tried to use AutoDS but their customer service is more than worse! From them I got an answer in 2 days which is wow bad... And the problem I was waiting for them was a glitch in their system... All my product said "out of stock" when in reality I have no idea what those guys were doing, but horrible customer service, can't reach them at all. With Zendrop it is different. I was listing products on my store and I had a very tiny little question and they answered me WITHIN MINUTES!!! WOW they are GREATE!!! And within 2 hours everything I needed, I got all the answers, from the team and from the manufacture. So far all I can say is THEY ARE AMAZING!!!! Fast customer service!!! 10/10 Zendrop!!!!

Gadgets & Technology

Jun 28, 2024  on Shopify

Very nice App. One of the best supplier platforms for DropShipping. It is easy to use and has an incredibly nice UI. Also you can brand you products.

Tenjin Warehouse

Jun 28, 2024  on Shopify

I usually don't like to use the help function on websites because it is not always helpful. But Joshua helped me out and did so very quickly. He had the answers to all of my questions and I did not need to repeatedly explain my problem to a bunch of different bots and helpers to get them. I explained once to the bot and then Joshua knew the situation and helped promptly. Zendrop is great.

sassy

Jun 28, 2024  on Shopify

First off, super quick response from support, none of that waiting around nonsense. And when they got back to me, they actually knew their stuff. No vague answers or canned responses. They sorted out my problem in no time flat.

Distribute

Jun 27, 2024  on Shopify

Really great customer service. Helped with basically everything i had problems with. BUT MAAYYBE LOWER THE PREMIUM PRICE!!!

Lavida

Jun 27, 2024  on Shopify

Jobelle, & all the other assistants are really helpful and quick to respond in case when issues occur. As a starting business its really great to have such a great backend to your store.

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