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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

AZADA

Jul 20, 2024  on Shopify

This is my first time I bought items through Zendrop. I bought three items for testing the app and the system. The app is so friendly and allows you to find products easily and buy them. Now, I am planning to use Zendrop as the source of product for my online store. Furthermore, I am satisfied with the professionalism and the good customer service provided by dropshipping expert, Cyril. Thank you.

My Store

Jul 20, 2024  on Shopify

Excellent customer attention, I recently started using Zendrop for my e-commerce business it is especially fast on answering your queries . Thanks Cyril

Hugypals

Jul 20, 2024  on Shopify

The customer service is super helpful + I was able to find a lot of products which they fulfil. I'm looking forward to using Zendrop more.

Kawaii Drop

Jul 19, 2024  on Shopify

Customer support is excellent, always responsive and helpful. If you’re looking for a reliable and efficient dropshipping solution, Zendrop is definitely worth considering. It’s streamlined my workflow and improved my store’s performance. Highly recommend!

CoreVibe

Jul 19, 2024  on Shopify

I have had a lot of experience with their customer support and all i can say is that it's just great!

Project-Ion.shop

Jul 18, 2024  on Shopify

I needed help at a late hour and Cyril was right there with the absolute calmness patience. She walked me through each and every step making sure I understood each process. 5 stars is an understatement.

Xempres

Jul 18, 2024  on Shopify

Jobelle She has helped me a lot. I was very afraid of a problem with a payment and she has given me a quick and effective solution. Without a doubt, I will invest money here. Thank you Jobelle.

Personal Touch Woodworks & Engraving

Jul 18, 2024  on Shopify

Classic bait & switch BS on too many products - you see a good price on an item, then find out it costs 100x that to ship it! I want up-front pricing. Show me the total price up front. I don't have time to fool with stupid games like this.

EZ Tech Life

Jul 18, 2024  on Shopify

It's a very good app and easy to use, however the search is not advanced enough. It is difficult to find products to match the title and there is no photo search, which there is in others. Order fulfillment takes a lot in general, the prices seem competitive though. They have lost 2-3 orders of mine but the support is well trained and offered a reorder soon after. What i would need more is better order and variant flexibility, meaning to be able to edit an order to add more or different variants and products.

RURU

Jul 18, 2024  on Shopify

Very easy to understand UI. Incredible customer service and human responses to queries in a matter of minutes

Glamor &Garments

Jul 18, 2024  on Shopify

Its doesn't mean I,m just visting only but sir i know your participation in market the name of brand sorry sir im new here but not under standing how to work in market and how to sell products i want the help of a mentor which one guide me thanks a lot for your touch to me and assisting me politely thanks regard

EcoChill

Jul 17, 2024  on Shopify

very good service and the service is very fast, I highly recommend using this application as it makes it a lot easier

CharmistaSale

Jul 17, 2024  on Shopify

As a new Zendrop user, I couldn't be happier with the service and support I've received. The platform is incredibly user-friendly, and the product selection is fantastic. I want to give a special shoutout to Jinky and Joannah for providing exceptional support throughout my onboarding process. Their responsiveness and willingness to help have made a world of difference. If you're looking for a reliable dropshipping partner, Zendrop is the way to go!

My Store

Jul 17, 2024  on Shopify

Very good customer service, super fast on answering everything I asked and I asked a lot. I am new to everything and have no idea what I am doing so my questions can be very confusing so I'm impressed with that all by itself. I would definitely recommend this dropshipping app over any other!!!

Nifty Cool Stuff

Jul 17, 2024  on Shopify

I needed a quick solution to an unusual issue, and Cyril gave it to me within minutes. It worked! Awesome and thorough service!

My Store

Jul 17, 2024  on Shopify

The platform is user friendly and it has tons of products you can list on your store. The team also responds quickly to any queries you have regarding the products.

BEBOX

Jul 17, 2024  on Shopify

Está app es realmente increíble, es fácil de utilizar, los productos se colocan rápido en la tienda y los administradores están siempre dispuestos a ayudarte

HappyHauls

Jul 17, 2024  on Shopify

I have been using this app for about 4 months now and I am happy with the products available. The biggest complaint from my customers is that the items arrive in very damaged packaging and in some cases items are missing in the packages. Zendrop staff is amazing in working with you to address concerns and has helped me through complaints. However, I do wish there was more QC on packages and items that are being sent to the customers. All in all a good experience but would love to see more effort in QC and packaging.

LuiXa'sLand

Jul 16, 2024  on Shopify

I am just recently trying to set up my online store and I am about to try ZENDROP, I have not started yet but customer service has been awesome

LashBake ™

Jul 16, 2024  on Shopify

As of right now, Im feeling good about Zendrop. They just helped me solve a problem I was having on shopify and Joanna was goated throughout the whole chat. I was all over the place, but I feel more calm and collected. Least I know the next few steps. Thanks Zendrop!

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