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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Mystiq Shop

Aug 04, 2024  on Shopify

Zendrop is incredible. The staff is great, and if you're ever stuck they always have a solution for you. They make importing from AliExpress super easy and their community hub is incredible.

BrightLine Shops

Aug 04, 2024  on Shopify

Zendrop is a great platform to use with Shopify. They are always willing to help with any questions you have, and help you learn something new everytime you reach out! Great products and great support. I would love to have a customer service phone number to reach out to if it's available my only recommendation. Maybe they already do!

GYM HÄUS

Jul 31, 2024  on Shopify

I've started using zendrop recently, and they've been great. makes fulfilling your order easy, and their customer support is great.

HomeWald

Jul 31, 2024  on Shopify

as a first question ,i got good answers.i was wondering about prices included shipping prices and product costs.agent was very kind to me.and i understood how to manage prices .product cost+shipping.means totals product cost on zendrop.your shop price needs to be higher to avoid losing money..and get profit

My Store

Jul 30, 2024  on Shopify

First time user here, really happy with the level of costumer support and training material, this is literally a a gold mine of knowledge specially for someone who has attempted this before many times, Thanks for your help Jinky and Zendrop

Uniquely

Jul 30, 2024  on Shopify

Lo que me encanta es la atención, muy rápida y me solucionaron una cuestión muy complicada en la que enlace una cuenta distinta con mi página a la que tenía la versión premium y se solucionó todo bien genial el soporte

Steph wellness Hub [SWH]

Jul 30, 2024  on Shopify

Thanks to kelly the support team rep i chatted with, she was very helpful and proffessional. i will recommend app.

Patrick Technology

Jul 29, 2024  on Shopify

I am just beginning my journey with Zendrop, but I have been very pleased with their professional manners and amazing customer service! Thank you so much for the great help and understanding. I would highly recommend them to anyone.

My Store

Jul 29, 2024  on Shopify

The best app pf drop shipping, I tried it without expectations and now I cant believe so helpful have been , it took some time , but wow! Also the customer service is AMAZING

Dreamy Home

Jul 29, 2024  on Shopify

best app. The team is very supportive and helps us to do better and helps us at every point and is available in 2 minutes when ever we need help. the products are not listed in the main categories like if we search home decor, there would be very less products but if we search specific products then there are whole lot of products.

TrendTrove

Jul 23, 2024  on Shopify

I'm just getting my Shopify Store set up and had a questions about linking products i already had on my store to Zendrop for them to start fulfilling my orders for me. Customer Service answered all my questions and i feel like i have better clarity now and will definitely reach out again.

Holidays Are Everyday

Jul 23, 2024  on Shopify

I had a huge mess that I created and thanks to Nyka, she totally helped me with everything. It took about 45 minutes because I really made mess of things, but everything is all good now. She is awesome, patient and totally helped me fix all the issues. Awesome job Thank you 1000000x over

The Pit Stop

Jul 23, 2024  on Shopify

Just had the best interaction with Kelley @ customer service. She was very well informed and had an answer for my every question. I was getting bogged down in fine details of shipping process. She was able to offer course correction and a new perspective on the problem. Very impressed. Thank you!

Digital Vibe Life

Jul 23, 2024  on Shopify

Amazing customer service and quick response time. Awesome product selection as well. I highly recommend it

ZeeStores

Jul 23, 2024  on Shopify

I am new to Shopify and have recently started using Zendrop, and I must say it's the best thing that has ever happened to my store. The service is friendly, making dropshipping with Zendrop feel like a family business. They genuinely care about my store and check in on me from time to time. The customer service is excellent, and they offer a wide collection of items. I would definitely recommend Zendrop to other store owners.

Personal Touch Woodworks & Engraving

Jul 23, 2024  on Shopify

Revised from 2 stars to 4 after a great customer service experience. They reached out and, though my problem was not really resolved (yet) they acknowledged my complaint and at least made me feel like someone was listening!

Sunset Cove

Jul 22, 2024  on Shopify

The training courses that come along with using there service has been so helpful and I love the quantity of items they make available

Im Shopping

Jul 22, 2024  on Shopify

I am very happy with Zendrop, they have amazing customer support. And I like it a lot because they do what they say. I can recommend this to all entrepreneurs who are starting out and the academy they have is great. It is one of the best platforms for this Drop Shipping business.

Absolutely..pets

Jul 22, 2024  on Shopify

Jemima from support was polite, patient and understanding. She took the time to be sure of what I was asking and then promptly set about finding me a resolution. Thank you Jemima. Rob

THE VAULT SHOPS

Jul 22, 2024  on Shopify

I just want to say how please I am with Zendrop's service, I have a store and I had an order on my store, and I reach out to know the update on the order shipment, and I spoke to Mariane, and I must say, it was the most Kindest conversation I have had on a website in a long time. I am soooo thankful that I am working with Zendrop and it was such a honour for me to talk to Mariane.

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