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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Boutique Ecom

Aug 17, 2024  on Shopify

Le support est excellent ! les réponses sont rapides et adaptés ! les solutions aussi sont digne de compétences ! Satisfait du service !

Pretty and Powerful Enterprise LLC

Aug 17, 2024  on Shopify

I’ve just recently started using Zendrop. So far their customer service is outstanding. I am going to go through my store and map some more of my products to their platform if they continue to be less than their competitors. I was trying to find products at reduced prices and within minutes they found everything I needed. They saved me a lot of money.

eco-GoPad

Aug 16, 2024  on Shopify

If you're looking for an unparalleled dropshipping experience that balances simplicity, efficiency, and top-notch customer service, Zen Drop is the answer. As a dedicated dropshipping platform, Zen Drop stands out for its exclusive features, making it a must-have tool for entrepreneurs and businesses aiming to streamline their operations. Key Features: 1. User-Friendly Interface: Zen Drop boasts an intuitive dashboard that simplifies product sourcing, inventory management, and order fulfillment. Whether you're a seasoned entrepreneur or a novice, the platform makes it easy to get started. 2. High-Quality Products: With access to a vast catalog of premium products, Zen Drop ensures that you can offer your customers high-quality items at competitive prices. The platform partners with reliable suppliers, so you can trust the quality of the products you sell. 3. Fast Shipping: Speed is essential in the e-commerce world, and Zen Drop understands this. With expedited shipping options, you can provide your customers with quick delivery times, enhancing their satisfaction and encouraging repeat business. 4.Seamless Integration: Zen Drop easily integrates with major e-commerce platforms like Shopify, WooCommerce, and BigCommerce, allowing you to manage your store from a single interface. This seamless connection saves you time and minimizes hassle. 5. Dedicated Support: The Zen Drop team offers exceptional customer service, with a knowledgeable support staff available to assist you around the clock. Whether you have questions about product sourcing or need help with order fulfillment, their support team is just a message away. 6. Exclusive Marketing Resources: Zen Drop provides access to exclusive marketing resources, including guides, templates, and promotional materials to help you effectively market your products and grow your brand. 7. Custom Branding Options: You can create a unique shopping experience for your customers with custom packaging and branding options. Zen Drop understands the importance of branding and offers versatile solutions tailored to your business needs. Conclusion: Zen Drop is not just another dropshipping service; it's a comprehensive solution designed to empower your e-commerce journey. Its exclusive features, robust support, and commitment to quality make it an indispensable tool for anyone serious about succeeding in the online marketplace. If you're ready to elevate your dropshipping business, Zen Drop is your go-to platform. Sign up today and experience the zen of effortless dropshipping!

Elegant Essentials

Aug 15, 2024  on Shopify

Mariane provided me with assistance that was truly exceptional! I highly recommend Zendrop and their services!

The Family Store

Aug 15, 2024  on Shopify

Because of the help Mariane provided when there was a mixup with account emails. She was professional, quick, and helpful, a trio of qualities rarely found with helpdesk professionals.

Holulu

Aug 15, 2024  on Shopify

Great service! There was an issue with stock, ZenDrop reached out to me. I was on chat with Nyka, who was in contact with the supplier. Nyka offered great service, and we solved the problem. Works well and efficient.

The Dyna Grip ™

Aug 14, 2024  on Shopify

well today i had a technical problem with my account, i entered the chat support with canceling my account in mind, and now am here with a five star review, so you can pretty much guess their customer support was over the rood and fixed my problem very well.

My Store

Aug 14, 2024  on Shopify

I had issue with linking my store and product, the agent Juan was very professional and helped me solve the problem in less than few minutes

AlleyNetworks

Aug 14, 2024  on Shopify

Zendrop is my absolute favorite for dropshipping! Their customer support is excellent, and they have live chat, which is super helpful. Plus, they can find any product I need in less than two days. Zendrop is a game-changer!

Cosmo Goods

Aug 13, 2024  on Shopify

I had an excellent experience with customer service recently. Jobelle was incredibly helpful in resolving an issue with the fulfillment of my orders. I was initially worried that the problem might be complex, but it turned out to be a simple fix, thanks to her quick and efficient support. I highly recommend their support services!

Millennial Car Essentials

Aug 13, 2024  on Shopify

Nyka was a great help and assisted with my first order. I left the chat without any questions. The website and order section was easy to follow once she pointed out what I needed to do. Thanks again!

JCN Associates

Aug 13, 2024  on Shopify

I'm amazed! I didn't expect an app like this to exist. The customer service is superb. A big thanks to Juan for helping me every step of the way and answering all my queries directly and to the point!

Orion Solutions

Aug 12, 2024  on Shopify

Being new to the industry I have to say that the folks at Zendrop are very efficient and knowledgeable. They get back to you fast and always with a fantastic attitude, much appreciated

Clixento

Aug 12, 2024  on Shopify

My experience with Zendrop has been really great. When I started my E-commerce journey I was looking for a reliable supplier and then I came across Zendrop and I've been using them pretty much since the beginning of my E-commerce journey and not once have I regret it. Their customer support has been top-notch. If you have a problem with your order they will will be happy to help solve that problem very quickly. Also their support team is really friendly and they're amazing people. 5/5 customer service. So yes I really do recommend Zendrop :)

TNK SALES

Aug 12, 2024  on Shopify

I just spent almost 3 hours on a live chat with two different ladies, Kelly an Jo. Why two you might ask? It is because of the time of day and a shift change. I had a major boo boo that I had done to myself and they both took their time in walking me through everything step by step. Big deal you might say. When you are new to drop shipping an e-commerce, and working with just one hand it can be VERY time consuming. In short they were Very helpful and patient with me, and I owe them a BIG DEAL of Gratitude.

Chaddar Premium

Aug 12, 2024  on Shopify

Excellent customer service. Prompt response and feedback. If a product is out of stock, they reach to you to inform you of next available product. I will definitely recommend Zendrop to everyone. Thank you Zendrop!

Velvet Fashion

Aug 11, 2024  on Shopify

Jemima was incredibly helpful in linking products and answering additional questions. Excellent support!

ShineOn

Aug 11, 2024  on Shopify

This is a professional platform that truly stands out with its exceptional customer service. Every interaction is met with prompt, courteous, and knowledgeable support.

Infurtuation

Aug 10, 2024  on Shopify

Zendrop has the best customer service, they would not end the chat until I was completely satisfied. They are great at sourcing products as well, was easy to get a product to my store. So much better than AutoDS in my opinion. They give you 3 months for their plus service for at 50% off for 3 months and $200 in credits for orders, lot of time to enjoy the benefits. Getting so much sourced to my store was easy, took them 1 day to find the products that I was looking for. I will be sticking with AutoDS.

Trickledd

Aug 09, 2024  on Shopify

Juan as very quick and helped me navigate easily. The shipping price and cogs very low here for my product.

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