Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,407)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

TrendTrove

Jul 23, 2024  on Shopify

I'm just getting my Shopify Store set up and had a questions about linking products i already had on my store to Zendrop for them to start fulfilling my orders for me. Customer Service answered all my questions and i feel like i have better clarity now and will definitely reach out again.

Holidays Are Everyday

Jul 23, 2024  on Shopify

I had a huge mess that I created and thanks to Nyka, she totally helped me with everything. It took about 45 minutes because I really made mess of things, but everything is all good now. She is awesome, patient and totally helped me fix all the issues. Awesome job Thank you 1000000x over

The Pit Stop

Jul 23, 2024  on Shopify

Just had the best interaction with Kelley @ customer service. She was very well informed and had an answer for my every question. I was getting bogged down in fine details of shipping process. She was able to offer course correction and a new perspective on the problem. Very impressed. Thank you!

Digital Vibe Life

Jul 23, 2024  on Shopify

Amazing customer service and quick response time. Awesome product selection as well. I highly recommend it

ZeeStores

Jul 23, 2024  on Shopify

I am new to Shopify and have recently started using Zendrop, and I must say it's the best thing that has ever happened to my store. The service is friendly, making dropshipping with Zendrop feel like a family business. They genuinely care about my store and check in on me from time to time. The customer service is excellent, and they offer a wide collection of items. I would definitely recommend Zendrop to other store owners.

Personal Touch Woodworks & Engraving

Jul 23, 2024  on Shopify

Revised from 2 stars to 4 after a great customer service experience. They reached out and, though my problem was not really resolved (yet) they acknowledged my complaint and at least made me feel like someone was listening!

Sunset Cove

Jul 22, 2024  on Shopify

The training courses that come along with using there service has been so helpful and I love the quantity of items they make available

Im Shopping

Jul 22, 2024  on Shopify

I am very happy with Zendrop, they have amazing customer support. And I like it a lot because they do what they say. I can recommend this to all entrepreneurs who are starting out and the academy they have is great. It is one of the best platforms for this Drop Shipping business.

Absolutely..pets

Jul 22, 2024  on Shopify

Jemima from support was polite, patient and understanding. She took the time to be sure of what I was asking and then promptly set about finding me a resolution. Thank you Jemima. Rob

THE VAULT SHOPS

Jul 22, 2024  on Shopify

I just want to say how please I am with Zendrop's service, I have a store and I had an order on my store, and I reach out to know the update on the order shipment, and I spoke to Mariane, and I must say, it was the most Kindest conversation I have had on a website in a long time. I am soooo thankful that I am working with Zendrop and it was such a honour for me to talk to Mariane.

Dr. Water

Jul 22, 2024  on Shopify

Great for beginners like me, Jemima was super quick to help solve the issue i was facing. Thank you Zendrop Prefer Zendrop over CJDropshipping

ovlbrands

Jul 22, 2024  on Shopify

Very responsive customer service. I needed a document for the product i am listing, i reached out to them and they got me the document within 24 hours.

LumiTech

Jul 22, 2024  on Shopify

good platform for beginners, easy to navigate and set everything up. support team is really helpful if u have some problems or questions. :)

TechPulse

Jul 22, 2024  on Shopify

Customer service is great and they are available majority of the day to help you with any issues. I really enjoy using Zendrop as a supplier for my business needs.

JLM Store

Jul 22, 2024  on Shopify

Wow Joanna from Zendrop was amazing. I had everything wrong with my connection with Zendrop to shopify. She took so much times until everything was set up right. They need more assistance like her.

Karma ♾️

Jul 21, 2024  on Shopify

The Shopify Zendrop app is the best for dropshipping. It integrates seamlessly with Shopify, simplifies order management, and tracks shipments efficiently. The user-friendly interface and automation save time, making it ideal for streamlining ecommerce operations. Highly recommended.

Your Everything Store

Jul 21, 2024  on Shopify

I have no knowledge of this industry at all. I was feeling overwhelmed after a training call. The support chat made it easy for me to explain my issues and they were corrected. She even found an overpayment and made sure that i got the refund. I'm feeling good about my upcoming journey into dropshipping.

My Store

Jul 21, 2024  on Shopify

I was having issues getting into my account and was very quickly assisted with getting the issue taken care of. Really great support!

PEQUEÑOS CAPRICHOS

Jul 21, 2024  on Shopify

muy buena la atencion al cliente y son muy rapidos de resolver o responder a los mensajes siendo mi primera vez en zendrop y muchisimas gracias por resolver mis dudas que tenia.

GIFT5ER

Jul 21, 2024  on Shopify

Just finished a CHAT with Kelley who assisted me. The chat was successful and I have to say that I'm impressed with the speedy response time. I've used chat boxes with other services that make you wait over 30 minutes before someone finally get's to you ...and then they ask a question, like "how can I help", to which you've already submitted when you started the chat! "Zendrop and Kelley are okay in my book!"

Scroll to Top