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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

JCN Associates

Aug 13, 2024  on Shopify

I'm amazed! I didn't expect an app like this to exist. The customer service is superb. A big thanks to Juan for helping me every step of the way and answering all my queries directly and to the point!

Orion Solutions

Aug 12, 2024  on Shopify

Being new to the industry I have to say that the folks at Zendrop are very efficient and knowledgeable. They get back to you fast and always with a fantastic attitude, much appreciated

Clixento

Aug 12, 2024  on Shopify

My experience with Zendrop has been really great. When I started my E-commerce journey I was looking for a reliable supplier and then I came across Zendrop and I've been using them pretty much since the beginning of my E-commerce journey and not once have I regret it. Their customer support has been top-notch. If you have a problem with your order they will will be happy to help solve that problem very quickly. Also their support team is really friendly and they're amazing people. 5/5 customer service. So yes I really do recommend Zendrop :)

TNK SALES

Aug 12, 2024  on Shopify

I just spent almost 3 hours on a live chat with two different ladies, Kelly an Jo. Why two you might ask? It is because of the time of day and a shift change. I had a major boo boo that I had done to myself and they both took their time in walking me through everything step by step. Big deal you might say. When you are new to drop shipping an e-commerce, and working with just one hand it can be VERY time consuming. In short they were Very helpful and patient with me, and I owe them a BIG DEAL of Gratitude.

Chaddar Premium

Aug 12, 2024  on Shopify

Excellent customer service. Prompt response and feedback. If a product is out of stock, they reach to you to inform you of next available product. I will definitely recommend Zendrop to everyone. Thank you Zendrop!

Velvet Fashion

Aug 11, 2024  on Shopify

Jemima was incredibly helpful in linking products and answering additional questions. Excellent support!

ShineOn

Aug 11, 2024  on Shopify

This is a professional platform that truly stands out with its exceptional customer service. Every interaction is met with prompt, courteous, and knowledgeable support.

Infurtuation

Aug 10, 2024  on Shopify

Zendrop has the best customer service, they would not end the chat until I was completely satisfied. They are great at sourcing products as well, was easy to get a product to my store. So much better than AutoDS in my opinion. They give you 3 months for their plus service for at 50% off for 3 months and $200 in credits for orders, lot of time to enjoy the benefits. Getting so much sourced to my store was easy, took them 1 day to find the products that I was looking for. I will be sticking with AutoDS.

Trickledd

Aug 09, 2024  on Shopify

Juan as very quick and helped me navigate easily. The shipping price and cogs very low here for my product.

Paw Needs Love

Aug 09, 2024  on Shopify

zendrop's service is excellent, and for those who need to ship on a daily basis, this service is well worth it.

JayCWandershop

Aug 09, 2024  on Shopify

I had so much trouble trying to figure out my shipping information and luckily got paired with Jo who was so helpful and together we were able to figure out the issues I had with my account. I highly recommend getting in-contact with Zendrop support to help you out with any issues you may be having, and hopefully get pair with Jo! Thank you Zendrop!

OFF EARTH VIBES

Aug 09, 2024  on Shopify

Love the team and how quickly they were able to help. Had an issue that was driving me insane and Jemima and I were able to resolve it in less than 10 mins! Love how everything is set up and easy to maneuver. Thank you!

TechBuyz

Aug 08, 2024  on Shopify

Zendrop has probably the best customer service I have encountered. It is immediate and always helpful

Movi - Stockholm

Aug 08, 2024  on Shopify

Juan immediately helped me when i reached out for his help! Within a few minutes my problem was solved by him. Great service!

Relaxed Desk

Aug 07, 2024  on Shopify

Love this app - so easy to use. My issues are that they don't have a research ad feature and that they don't source larger items likes desks & chairs.

Hulmstore

Aug 07, 2024  on Shopify

Zendrop is mission critical to our drop-shipping business. It has the flexibility needed to manage the most simple to the most complex business. It's definitely one of the best on the market.

Infurtuation

Aug 07, 2024  on Shopify

Zendrop has the best customer service, they would not end the chat until I was completely satisfied. They are great at sourcing products as well, was easy to get a product to my store. So much better than AutoDS in my opinion.

Canvas & Co

Aug 07, 2024  on Shopify

The first thing that hooks me is the assistance they are giving. Its top notch! They will actually help you with your problem. Couldn't be happier with the experience. Especially Juan. He is very helpful.

Pet Central Access

Aug 06, 2024  on Shopify

Zendrop has made my drop shipping process so easy, especially being a beginner it really helps me. Very easy to use and understand and the customer service is impeccable!!

Henster eCommerce Hub

Aug 06, 2024  on Shopify

Zendrop has been a great ally for my new e-commerce business. Their user-friendly platform has streamlined my dropshipping process with a vast selection of high-quality products. Reasonable standard shipping times have boosted customer satisfaction. Their excellent customer support quickly resolves issues. Overall, Zendrop is a game-changer and is highly recommended for enhancing dropshipping operations. Four stars for now!

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