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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Dr. Water

Jul 22, 2024  on Shopify

Great for beginners like me, Jemima was super quick to help solve the issue i was facing. Thank you Zendrop Prefer Zendrop over CJDropshipping

ovlbrands

Jul 22, 2024  on Shopify

Very responsive customer service. I needed a document for the product i am listing, i reached out to them and they got me the document within 24 hours.

LumiTech

Jul 22, 2024  on Shopify

good platform for beginners, easy to navigate and set everything up. support team is really helpful if u have some problems or questions. :)

TechPulse

Jul 22, 2024  on Shopify

Customer service is great and they are available majority of the day to help you with any issues. I really enjoy using Zendrop as a supplier for my business needs.

JLM Store

Jul 22, 2024  on Shopify

Wow Joanna from Zendrop was amazing. I had everything wrong with my connection with Zendrop to shopify. She took so much times until everything was set up right. They need more assistance like her.

Karma ♾️

Jul 21, 2024  on Shopify

The Shopify Zendrop app is the best for dropshipping. It integrates seamlessly with Shopify, simplifies order management, and tracks shipments efficiently. The user-friendly interface and automation save time, making it ideal for streamlining ecommerce operations. Highly recommended.

Your Everything Store

Jul 21, 2024  on Shopify

I have no knowledge of this industry at all. I was feeling overwhelmed after a training call. The support chat made it easy for me to explain my issues and they were corrected. She even found an overpayment and made sure that i got the refund. I'm feeling good about my upcoming journey into dropshipping.

My Store

Jul 21, 2024  on Shopify

I was having issues getting into my account and was very quickly assisted with getting the issue taken care of. Really great support!

PEQUEÑOS CAPRICHOS

Jul 21, 2024  on Shopify

muy buena la atencion al cliente y son muy rapidos de resolver o responder a los mensajes siendo mi primera vez en zendrop y muchisimas gracias por resolver mis dudas que tenia.

GIFT5ER

Jul 21, 2024  on Shopify

Just finished a CHAT with Kelley who assisted me. The chat was successful and I have to say that I'm impressed with the speedy response time. I've used chat boxes with other services that make you wait over 30 minutes before someone finally get's to you ...and then they ask a question, like "how can I help", to which you've already submitted when you started the chat! "Zendrop and Kelley are okay in my book!"

Heat flora

Jul 21, 2024  on Shopify

I would like to commend Franz for his exceptional assistance in resolving an issue I encountered recently. The support team provided prompt and effective solutions, demonstrating a high level of expertise and dedication. I greatly appreciate Franz's valuable support and would highly recommend their services.

All American Trends

Jul 21, 2024  on Shopify

I am a fan of Zendrop customer service. Been using Zendrop for 3 months now. Whenever I talk to the Zendrop support team they go the extra mile to help me with my queries—highly recommended.

plugtech🇰🇪

Jul 21, 2024  on Shopify

One of the best dropshipping apps ever, and the customer service is flawless and amazing. I definitely recommend.

Luna’s General Store

Jul 21, 2024  on Shopify

I was told I would receive an email yesterday with a resolution and still no response. On top of that the items that I have ordered were transferred to the local carrier a week ago and yet no delivery or tracking update. Customer service

Fortis

Jul 21, 2024  on Shopify

Great customer support, love to see it. Also the website itself is very easy and useful to use, recommend it to others

Fair Price

Jul 21, 2024  on Shopify

Idk how people have put 1 star honestly it’s easy and if u don’t know what to do their team are good at explaining so I do recommend

SparkBahi

Jul 21, 2024  on Shopify

Un exlente servicios El personal super atentos y muy buenos en el área. Realmente me gustó muchísimo ✨️

Shopenvara

Jul 21, 2024  on Shopify

They have a support team that reacts very quickly, which really helps with urgent questions. The app itself works very well; it's easy to use, and there are no complications when using it. The only feedback I would give is to provide the ability to know beforehand what the discount is when you have an order of 2 products or more, instead of finding out how much you save only after the customer has placed the order.

Silkitty

Jul 21, 2024  on Shopify

Janelle really helped me today, i could not fill my orders because of an error and she helped me fix it:)

Ivinti

Jul 20, 2024  on Shopify

Amazing. If you want to know why its amazing hear me out. If you refund your customer Zendrop refund you entirely. So the refund you product cost and shipping cost and you can keep the product.

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