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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Cheap treatz

Aug 24, 2024  on Shopify

great app shame about only being able to do 25 orders on the free plan but easy to use and support is really helpful compared to other channel support agents they are a dream any issues they jump right on it Jemima and mariane have been really helpful to me lately props to them both

gizmo-grid

Aug 24, 2024  on Shopify

I am just starting out and had a question about ordering and processing and zendrops team helped me right away to understand. Loving this app so far

My Store

Aug 24, 2024  on Shopify

it was great customer support did a excellent job in giving me every detail about my subscription with no problem and im satisfied with the outcome.

LightWave Designs

Aug 23, 2024  on Shopify

Juan was very helpful. I needed to contact customer service and he quickly got my issues all sorted out. Saved me hours of frustration. I am loving the selection so far. Love that there are products that ship from the US so shipping is better for my clients.

ErgoFit™

Aug 22, 2024  on Shopify

Zendrop has been fantastic fulfillment service for my ecom store. Their platform is easy to use, and their product range is large. What really stands out is their customer support. Pretty much every time I have had a conversation with support, they have always been extremely helpful and just put out great vibes. Highly recommend Zendrop to anyone needing reliable fulfillment and great customer service.

Suprano

Aug 22, 2024  on Shopify

Working with Zendrop is a great experience! Their platform is user-friendly and offers a wide range of products. What really stands out is the excellent customer service. They respond quickly and think with you, which makes for a worry-free collaboration. Zendrop is a reliable and customer-oriented partner that I can recommend to anyone.

LILO-STORES

Aug 21, 2024  on Shopify

As a new dropshipper it is very easy app, to find all the needed products at really good prices and fulfillment. Don't forget, everything for 0 money! Exellent support services, answering everything you need at record time!

ASHERAMA Trends

Aug 20, 2024  on Shopify

The customer support is fantastic. They answered all my questions even though I'm still on the Free Plan.

Pennyworth Lane

Aug 20, 2024  on Shopify

Can't say enough great things about Zendrop. Their support team is always very responsive no matter what time of day. The integration to the store is seamless and immediate so fulfilling orders is a great experience. Not only do they have a great catalogue of products to sell from immediately but their ability to source products is just as great. Dashboard is simple to use and effective

Love Link

Aug 20, 2024  on Shopify

By far the fastetst and best support ive ever had with dropshipping - handling return or refunds is super easy and any issue the team helps you with is resovled in minutes. this is the second account ive left 5 stars with for zendrop. not overdoing it here they are just litrally that good.

My Store

Aug 20, 2024  on Shopify

Support is very responsive, but when it comes to sourcing your product, if you have a very specific product you want, it may take a few repeated attempts with the same product link to get it. Or not at all. If you only have a couple products, this service is still very good though.

Happy Pup

Aug 20, 2024  on Shopify

Very disappointed. Not able to import products from ali express and I ordered a custom dog collar and they used the sample name and phone number on the collar zendrop won't give me a refund for my subscription I barely used it and I got the pro version.

Urneva

Aug 19, 2024  on Shopify

Absolutely love their customer service every time i've gotten stuck on something they have always be so eager to help figure it out definitely recommended.

Delphia

Aug 19, 2024  on Shopify

I was attended by Ian. He was so kind and helpful. I strongly recommend zendrop, i believe is one of the best suppliers

BABY SAFE GEAR

Aug 19, 2024  on Shopify

I really appreciate Jobelle and her quick action to help us. We are new to this and she really makes the effort to help us understand the entire system. Kudos to Jobelle

Il mio negozio

Aug 19, 2024  on Shopify

Awesome app that is helping me get started with Dropshipping. Fast, easy to use and with a great user experience. Best I've found so far. Top customer support!

Belproche

Aug 18, 2024  on Shopify

Zendrop. Absolutely fantastic! The products are of excellent quality, and the customer service is top-notch. Fast shipping and beautifully packaged. Highly recommended for anyone looking for a seamless shopping experience!”

Mogulz

Aug 18, 2024  on Shopify

ZenDrop has been the easiest supplier I have ever used! I tried a few others and as a newbie in ecommerce the Customer Support was A-Class and always is swift and professional in getting the help I need in very simple steps. I LOVE ZENDROP!

Giftorly

Aug 18, 2024  on Shopify

Zendrop has been amazing to work with and to manage orders, products, and more with! Much easier and convenient than some other the other systems I have tried.

Clever Cart

Aug 18, 2024  on Shopify

perfect support and everything u might need help with zendrop team are there for you..thank you so much for helping me.

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