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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

TopSpot Shop

Aug 30, 2024  on Shopify

I was having a problem connecting my store to my Zendrop account, once I traded emails with one of the support assistance, my problem was solved on no time. Now I can get my store up and running smoothly in no time.

The Secret Playroom

Aug 30, 2024  on Shopify

Absolutely brilliant so far, especially for beginners! Really easy to navigate and their support system (both the bottom and the team) have been spot on with all my questions.

Ubbun

Aug 30, 2024  on Shopify

The customer service is great, it's fast and very efficient. As for the platform, I still use it, it is good and I have found very good products.

My Store

Aug 30, 2024  on Shopify

Zendrop has great products and amazing customer service. It is currently 1:30 AM and I was having trouble then decided to message for help and they got back with me in a matter of a couple of minutes. (Ian deserves a raise;) ) 10/10 would recommend!

LuxeStreet Boutique

Aug 29, 2024  on Shopify

I was having so much trouble connecting my 2 shopify stores to my Zendrop Plus plan. I tried for 4 days, trying to follow the instruction on Shopify Connecting/Disconnecting Accounts in Shopify without success. I am delighted to say an angel named Nyka, answered my chat in Zendrop and assisted me with successfully connecting both stores to my Zendrop Plus account and I am so grateful and feel this is the start to a beautiful business relationship with Zendrop assisting me to scale up my stores profits. Nyka is an asset to Zendrop's Company Success.

Essentiel Bien-être

Aug 29, 2024  on Shopify

Zendrop is an efficient marketing tool for market product search and analysis with an available techteam ..always prompt to support... I will partnership Zendrop and recommend ...thank Zendrop

TopPaws

Aug 29, 2024  on Shopify

Response times are a little long but good experience so far with the actual fulfillment side of things.

My Store

Aug 28, 2024  on Shopify

Customer service is insane, product selection is insane, ease of use is insane. It really doesnt get any better than this

RevitaBand

Aug 28, 2024  on Shopify

Customer Service has been top notch. From quickly sourcing products to fantastic customer service, I have enjoyed setting up my store so far with their products. Overall it's a pretty easy-to-use app, I'm excited to see how the process works once I get up and running. I know they are highly recommend by many dropshipping folks and am happy to join them in saying you won't regret it.

The Tiki Yard

Aug 28, 2024  on Shopify

RIP OFF. We upgraded to a plus account only because it was required to access print on demand services. However once we signed up, when we went to look at the print of demand products all it said was catalog "coming soon". and there was absolutely ZERO print on demand products. This is deceptive because their website and marketing says you get print on demand with a plus membership at $79 per month. there is no free trial either, they charge you right away. so we paid $79 just to find out the one thing we wanted to look into with them was not available. I am wondering why there are so many good reviews on here. Our experience within minutes of signing up is not good at all.

Lucia Vendor

Aug 27, 2024  on Shopify

Zendrop is what you need if you are looking for getting your fulfillment handles professionally, and to make it even better they have one of the best costumer service, I just had Cyril helped me out to figure out how to get access to my pre built store

My Store

Aug 27, 2024  on Shopify

Aviod this company! There are plenty of other Dropshipping companies that are reliable and trustworthy. I paid for the Plus plan and was told that I would be given a store and be able to check it out and request a refund within 5 days if I wasn't happy with it. They did not send me the store, the 5 days passed and they refused to give me money back. Apparently even though I had no store, I still had to decide within 5 days if I was happy with it or not! They said they would give me the store but not a refund, I did not want to continue with a company that provides misleading information to get you to sign up and then doesn't do what they say.

Majella's Pet Store

Aug 27, 2024  on Shopify

Super happy with the support team from Zendrop, always quick to respond and eager to help. The app is easy to use and I love searching for new products to add to my range. Great product selection. Could not recommend Zendrop highly enough.

My Store

Aug 26, 2024  on Shopify

I am so impressed with the politeness of the Agent I spoke with and her patience with me and my issues. They were resolved on point and I am now doing the happy dance. Way to go Zendrop...!!

Happy Slipper

Aug 26, 2024  on Shopify

Amazing App and Tool for your Online Shop. I already tried another one before and it's just outstanding compared to others. Also the Client Support is amazing and very friendly and fast. Can't imagine without Zendrop.

ZingSpaa

Aug 26, 2024  on Shopify

I used zendrop for my dropshipping store. I had many confusions about shipping and other fullfilment i make research but not find any solution but zrndeop customer support team gives me right solution and i am very satisfied and thankful to zendrop and specially Janelle

Kesino

Aug 25, 2024  on Shopify

Great customer service. Had some difficulties but spoke today with Ian and he helped me out really good!!!

Clear Sound Aid

Aug 25, 2024  on Shopify

Awesome. Ian even looked into the status of my order without me asking. I should have asked, but I didn't. Ian got to the bottom of the problem and solved it in one go. He even provided a simple way to deal with similar problems in the future. He basically provided a process that any business owner should use, which I will put into my SOP from now on. Thank you so much, Ian, for being Awesome.

Evelysse

Aug 25, 2024  on Shopify

I've been using Zendrop for about a month now. Here's my review: Zendrop truly stands out from other suppliers. Zendrop has outstanding customer service that actually responds & listens to your concerns. They are truly willing to help every customer in order to improve your experience. Zendrop doesn't just offer fulfillment for your Shopify customers, they offer much more... For instance: If you have the plus plan, you are able to join ZDA (Zendrop Academy) where you can ask all your questions and join live coaching calls of professionals. If you want to sell a product which is not in Zendrop's catalog you can get it quoted in less than 48h. Next to that shipping times are really fast. If you like to bundle products together or have a subscription based product you can also do that. And lastly if you want to start a brand, Zendrop will provide custom labeling. These are just a few of the many reasons why I chose for Zendrop. Thank you!

EverShopperR

Aug 25, 2024  on Shopify

Zendrop's AI Assistant and support team have exceeded my expectations. The AI is intuitive and efficient, making daily tasks easier. The support team is equally impressive—always professional, helpful, and resourceful. They answer all my questions with expertise and ensure I have everything I need to succeed. Highly recommended!

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