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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Your Success Today LLC

Sep 30, 2024  on Shopify

I have used Zendrop Support several times. They have always been prompt when replying and in resolving any issue that I had.

Lou&Lixi

Sep 30, 2024  on Shopify

Great customer service and very easy to use. Products are solid and a great testing ground for new ideas. The branding features make all the difference for us.

Harlinger

Sep 30, 2024  on Shopify

So far the access to products is great- wide variety and seems to be good quality. Shipping does take long for certain areas, though prices are reasonable, for both products and shipping. I had misunderstood an issue and was it handled with much patience from the team.

Linarium Atelier

Sep 30, 2024  on Shopify

Very useful app, the team is great and are always there to help! A bit pricey but you get what you want from it and more

AMERICAS GADGET

Sep 29, 2024  on Shopify

Nyka from the support team went above and beyond to help me figure out and solve an issue I had due to a misunderstanding. She was clear, communicate effectively and kept me updated throughout the entire situation. My problem was fixed in a timely manner. Thank you Nyka!

Mr Pumpkin

Sep 29, 2024  on Shopify

Support was helpful and quick throughout most of the issues I have faced. Pretty good service if you ask me

Caydeen

Sep 29, 2024  on Shopify

i became the help i was needing from the customers support , im glad and happy for their support . Thank you again Jo & Janelle

BXR® Training | Portable Boxing Ball System

Sep 28, 2024  on Shopify

The team was incredibly helpful and patient in answering all of my questions, making sure I fully understood the process. A special thanks to Khubaib for going above and beyond with his assistance!

LuxeStayLips

Sep 27, 2024  on Shopify

“Zendrop has been a game-changer for e-commerce business! Their fast shipping and wonderful customer service experience! Easy product sourcing, and seamless integration have streamlined my entire process. Highly recommended for anyone looking to scale effectively.”

Lucky Rabbit Beauty

Sep 27, 2024  on Shopify

They have some good products and their team are happy to help you with whatever questions you are curious about

Flazzus Store

Sep 27, 2024  on Shopify

Recomiendo la aplicación para las personas que están iniciando en el dropshipping. Es una plataforma bastante amigable, aunque aún existen detalles a considerar a la hora de la edición al agregar productos a tu tienda.

Hola Fit

Sep 26, 2024  on Shopify

I would like to say I have interacted with support a couple times and their support is really really good. This last time Mariane, resolved the issue very quickly, their support has been exceptional.

EnjoyHomePlus

Sep 26, 2024  on Shopify

Vente inexistent apres 2 semaines, service a la clientele (au vender)introuvable,impossible de savoir si le site que vous mavez vendu est fonctionnel 2 semaines sans aucune vente,prix t-SHIRT BEAUCOUP TROP CHER !

NIRVANA

Sep 25, 2024  on Shopify

Customer service is non existent. They'll charge you $79 even after you cancel the free trail and then they refuse to refund. Plus they add $100 to the account that's meant to be used towards orders, but when you don't have any orders they still won't return the $100 and it'll just sit in the account forever. Would not use again in the future.

Mystery Find

Sep 24, 2024  on Shopify

I have tried other drop shipping services, I like Zendrop because they have excellent customer service, they are available to help when its needed, highly recommended.

AuraWave™

Sep 24, 2024  on Shopify

I had a great experience with the support team! They responded quickly and were super friendly, I really appreciate their dedication to customer care. Highly recommend!

kpassivetively

Sep 24, 2024  on Shopify

Zendrop customer service is great and They immediately process your concern and offered a kind solution to address the problem related to your account.

CEW Store

Sep 24, 2024  on Shopify

Just worked with Mariane at Zendrop support and I was able to get my questions answered and the process was very smooth.

Buyers-Open

Sep 24, 2024  on Shopify

Juan has given me good on this day. He was polite and informative. My problem was handle and and I can now move forward. Thank Zendrop!!!

Wearluxe

Sep 23, 2024  on Shopify

Absolutely amazing. Efficient with orders and customer service and all of the analytics .Everything is visible in one place and quick and easy to find.

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