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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

misskissingyou

Sep 16, 2024  on Shopify

I could not complete my task on my online store. Ammar found the problem and had a step by step solution. I found him professional, efficient and easy to communicate with.

My Store

Sep 16, 2024  on Shopify

I just join Zendrop and had an issue to connect my existing shop. I admit that I didn't read it through but relied on AI stuff to connect. That created the issue. I was embarrassed. I fired up a chat and didn't expect that much this late. You know what, Jo was helping promptly and the issue was resolved super quick. Thank you for your support, Jo and Zendrop.

My Store

Sep 16, 2024  on Shopify

Zendrop has been amazing and has been a great tool to get my ecomm store going! The education platform has been crucial to getting my store set up!

Crystalline Prana

Sep 16, 2024  on Shopify

Customer service is top notch! They helped me with exactly what I needed to get back up and running! Thank you!

FURtastic JOYs

Sep 16, 2024  on Shopify

Super happy with the support team from Zendrop, always quick to respond and eager to help. The app is easy to use and I love searching for new products to add to my range. Great product selection. Could not recommend Zendrop highly enough.

Lisa Marie

Sep 16, 2024  on Shopify

I cancelled on March the 19 of 2024. I was charged for June and July. I was told there was nothing they could do. I disputed it with my credit card company and they lied and said I didn't cancel until August. I went back into my shopify account to get the proof and it has "magically' disappeared. Be careful!

My Store

Sep 16, 2024  on Shopify

I was having some issues with my initial promo code for signing up and the issue was resolved satisfactorily. Off to a good start.

K & S Concepts Inc

Sep 15, 2024  on Shopify

ZENDROP is wonderful.. I was new to this whole E-Commerce game and tried to research a lot, but Youtube videos were all the same, and basically led me to Zendrop.. Well lets just say, every day I am surprised on how easy they have made my experience. They are very friendly and informative and quick to respond. No waiting days.. Easy to find products and smooth syncing to my store.. I tried a couple of the others and cancelled after a week. Zendrop is the best one.. They Got you covered.

Paws N’ Chill

Sep 15, 2024  on Shopify

they are super helpful with anything you need done, i personally recommend this if you need a good supplier. They let you test sample the products and you get them to your house before you start selling them theyre great highly recommend!

Pumpify©

Sep 15, 2024  on Shopify

I would like to express my sincere gratitude to Mariane for her exceptional assistance in resolving my issue. Her professionalism, expertise, and prompt responses were instrumental in addressing my concerns effectively. Mariane's dedication and problem-solving skills were truly impressive, and I greatly appreciate her support. Thanks to her efforts, the issue was resolved smoothly, and I am very satisfied with the outcome. Highly recommend Mariane for her outstanding service!

MalbaStuff

Sep 15, 2024  on Shopify

The attention I received from Zendrop is unfortunate, I have been waiting for an order for 16 days and their only response is patience, it will arrive, they are not responsible for anything because it is not their fault, the fault lies with the Chinese supplier, but If I pay Zendrop for the premium plan, what does China matter to me? I spoke with several employees, supervisors and they all gave me the same answer, the attention received was shameful, they made me waste time and money

GreenPaws

Sep 15, 2024  on Shopify

they have the most professional customer service worker named Mariane. Who helped me with a little problem in no time! made my day so much better in a few min!

Trendtwist

Sep 15, 2024  on Shopify

Recently joined Zendrop and I am absolutely amazed with their customer service response time. Ian was very helpful and immediately sorted it out for me.

Egga Concept

Sep 15, 2024  on Shopify

I’ve been using Zendrop for a while now, and the customer service has been outstanding every step of the way. Anytime I’ve had a question or faced an issue with orders or products, their support team has been incredibly responsive, often getting back to me within minutes. They are always friendly, patient, and willing to ensure everything runs smoothly.

LIGHTS

Sep 14, 2024  on Shopify

Super friendly-to-beginners app, i got a free month once they knew that i am not financially ready to begin my drop-shipping journey! who else does that? Plus, the customer service staff is extremely professional with an almost-instant response, in my case her name was Mariane.

Bert's Emporium

Sep 14, 2024  on Shopify

I had an issue with a different platform. I found Zendrop and they helped me find the product, and link everything properly. Now I can fulfill the order. Mariane was very patient and very helpful.

Fresh Flags

Sep 14, 2024  on Shopify

Zendrop is a nice platform but my only complaint is that I had a few issues with my sample orders and shipping times. But the customer support is very helpful and helped me through out the whole thing

SWEATY PAWS

Sep 14, 2024  on Shopify

really good from the pro plan to the free - it is all you need to source and reliably dropship products without worrying about quality assurance.

Katherine Rogers

Sep 13, 2024  on Shopify

If you're looking for an unparalleled dropshipping experience that balances simplicity, The customer service is excellent, and they offer a wide collection of items. I would definitely recommend ...

Komforth

Sep 12, 2024  on Shopify

I am using Zendrop and I am very happy with the software. It works well and it is trustworthy! Customer support is amazing, they answer very quickly with good and useful answers

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