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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Lucky Rabbit Beauty

Sep 27, 2024  on Shopify

They have some good products and their team are happy to help you with whatever questions you are curious about

Flazzus Store

Sep 27, 2024  on Shopify

Recomiendo la aplicación para las personas que están iniciando en el dropshipping. Es una plataforma bastante amigable, aunque aún existen detalles a considerar a la hora de la edición al agregar productos a tu tienda.

Hola Fit

Sep 26, 2024  on Shopify

I would like to say I have interacted with support a couple times and their support is really really good. This last time Mariane, resolved the issue very quickly, their support has been exceptional.

EnjoyHomePlus

Sep 26, 2024  on Shopify

Vente inexistent apres 2 semaines, service a la clientele (au vender)introuvable,impossible de savoir si le site que vous mavez vendu est fonctionnel 2 semaines sans aucune vente,prix t-SHIRT BEAUCOUP TROP CHER !

NIRVANA

Sep 25, 2024  on Shopify

Customer service is non existent. They'll charge you $79 even after you cancel the free trail and then they refuse to refund. Plus they add $100 to the account that's meant to be used towards orders, but when you don't have any orders they still won't return the $100 and it'll just sit in the account forever. Would not use again in the future.

Mystery Find

Sep 24, 2024  on Shopify

I have tried other drop shipping services, I like Zendrop because they have excellent customer service, they are available to help when its needed, highly recommended.

AuraWave™

Sep 24, 2024  on Shopify

I had a great experience with the support team! They responded quickly and were super friendly, I really appreciate their dedication to customer care. Highly recommend!

kpassivetively

Sep 24, 2024  on Shopify

Zendrop customer service is great and They immediately process your concern and offered a kind solution to address the problem related to your account.

CEW Store

Sep 24, 2024  on Shopify

Just worked with Mariane at Zendrop support and I was able to get my questions answered and the process was very smooth.

Buyers-Open

Sep 24, 2024  on Shopify

Juan has given me good on this day. He was polite and informative. My problem was handle and and I can now move forward. Thank Zendrop!!!

Wearluxe

Sep 23, 2024  on Shopify

Absolutely amazing. Efficient with orders and customer service and all of the analytics .Everything is visible in one place and quick and easy to find.

MYSKIN

Sep 23, 2024  on Shopify

Zendrop is very helpful and very much on the ball with things, sorting out any problems you may have.

Leah Begum

Sep 22, 2024  on Shopify

uper happy with the support team from Zendrop,Thanks Joshua for aiding me at Zendrop, it is certain I'll be coming back to you for more help in the future.

Charger World

Sep 22, 2024  on Shopify

Very helpful, quick respond, and patient with me. Even though it was hard for me to follow a simple step very patient with me till the issue was solve. Recommend them to everyone

Kheori

Sep 22, 2024  on Shopify

Had a question for the customer success team and they were quick to respond and provide helpful feedback. Was happy to chat with an actual person as well!

TimelessTunesVinyl

Sep 22, 2024  on Shopify

Had some trouble with a free trial promotion and the customer service team, specifically jobelle, helped me straight away and had it resolved. Loving zendrop!

Sunshine Wolf

Sep 22, 2024  on Shopify

Jobelle was a great help with my 403 connection error. It took less than 15 mins to be completed—sigh of relief. I can add my products.

MostlyWoman

Sep 22, 2024  on Shopify

De service is top! Altijd vriendelijke medewerkers die je bij alles helpen. Ook het assortiment is super breed en veel keuze.

Amazify

Sep 22, 2024  on Shopify

2 out of 2 products that i've sold have had stock issues, but both times the support team resolved the issue very quickly you will have to contact customers asking them about replacements, but it's part of the job

Mitero

Sep 20, 2024  on Shopify

I just started using this app, and so far, I’m really impressed. The interface is clean and easy to navigate, and everything works smoothly. Support is especially useful! I’m excited to explore more. Definitely worth checking out!

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