Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,407)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

MalbaStuff

Sep 15, 2024  on Shopify

The attention I received from Zendrop is unfortunate, I have been waiting for an order for 16 days and their only response is patience, it will arrive, they are not responsible for anything because it is not their fault, the fault lies with the Chinese supplier, but If I pay Zendrop for the premium plan, what does China matter to me? I spoke with several employees, supervisors and they all gave me the same answer, the attention received was shameful, they made me waste time and money

GreenPaws

Sep 15, 2024  on Shopify

they have the most professional customer service worker named Mariane. Who helped me with a little problem in no time! made my day so much better in a few min!

Trendtwist

Sep 15, 2024  on Shopify

Recently joined Zendrop and I am absolutely amazed with their customer service response time. Ian was very helpful and immediately sorted it out for me.

Egga Concept

Sep 15, 2024  on Shopify

I’ve been using Zendrop for a while now, and the customer service has been outstanding every step of the way. Anytime I’ve had a question or faced an issue with orders or products, their support team has been incredibly responsive, often getting back to me within minutes. They are always friendly, patient, and willing to ensure everything runs smoothly.

LIGHTS

Sep 14, 2024  on Shopify

Super friendly-to-beginners app, i got a free month once they knew that i am not financially ready to begin my drop-shipping journey! who else does that? Plus, the customer service staff is extremely professional with an almost-instant response, in my case her name was Mariane.

Bert's Emporium

Sep 14, 2024  on Shopify

I had an issue with a different platform. I found Zendrop and they helped me find the product, and link everything properly. Now I can fulfill the order. Mariane was very patient and very helpful.

Fresh Flags

Sep 14, 2024  on Shopify

Zendrop is a nice platform but my only complaint is that I had a few issues with my sample orders and shipping times. But the customer support is very helpful and helped me through out the whole thing

SWEATY PAWS

Sep 14, 2024  on Shopify

really good from the pro plan to the free - it is all you need to source and reliably dropship products without worrying about quality assurance.

Katherine Rogers

Sep 13, 2024  on Shopify

If you're looking for an unparalleled dropshipping experience that balances simplicity, The customer service is excellent, and they offer a wide collection of items. I would definitely recommend ...

Komforth

Sep 12, 2024  on Shopify

I am using Zendrop and I am very happy with the software. It works well and it is trustworthy! Customer support is amazing, they answer very quickly with good and useful answers

OTAKU ANIBOY

Sep 12, 2024  on Shopify

Brilliant app and very supportive customer service. Easy to follow up and as a new in drop shipping this app really helped my journey

Mavenish

Sep 12, 2024  on Shopify

As a newcomer to Zendrop, my experience has been impressive, particularly thanks to their outstanding customer service team. They've been incredibly responsive and helpful, ensuring I have all the information I need to get started. Overall, Zendrop offers a smooth and supportive user experience that's perfect for beginners.

Adneme

Sep 12, 2024  on Shopify

very helpful! every time i have an issue i just go to zendrop support and they help me out very quickly!

Inovex

Sep 11, 2024  on Shopify

My secret weapon for dropshipping success. The platform is intuitive and packed with features, but the real standout is their amazing customer support. They're always there to help, no matter how big or small the issue. If you're serious about dropshipping, Zendrop is a must-have.

Attic Puppy

Sep 11, 2024  on Shopify

I recently had the pleasure of working with Mariane from the Zendrop team, and I couldn't be more impressed with her exceptional service. From the moment I reached out with my inquiry, she was incredibly responsive and attentive to my needs. Mariane went above and beyond to ensure that an additional variant of the product was added to the listing, which made a significant difference for my business. Her efforts and dedication truly made the process seamless and stress-free. Thank you, Mariane, for your outstanding support and for making my experience with Zendrop a fantastic one!

technoplode

Sep 11, 2024  on Shopify

I was having some trouble logging in. So I reached out to customer support. Told them my situation and they were able to help me out with some solutions. Now, everything's back to normal. Great customer service.

Lustrix

Sep 11, 2024  on Shopify

Zendrop's support has been impressive — they respond quickly and efficiently, helping with setup and integration issues. There was one time they took a bit longer to reply, but overall the communication is polite, and the instructions are clear.

Mood-Tech

Sep 11, 2024  on Shopify

Jobelle was incredibly helpful! I had an amazing experience with the Zendrop support team, specifically Jobelle. She patiently guided me through the process of sourcing products and provided clear, timely updates. Her professionalism and dedication truly made the process seamless. Highly recommend Zendrop for anyone looking for efficient dropshipping solutions with top-notch customer support!

Epicatch

Sep 11, 2024  on Shopify

I'm new here but my first experience is that the customer service is very fast and accurate with solving my issue, thanks!

Glamorize Hair & Beauty

Sep 11, 2024  on Shopify

Working w/ Zendrop on managing a few orders in transit, one order had sat for a few days without any movement, contacted their support team, and Darlene assisted me straight away with a few updates in between and got working on the problem / solution. Also, she gave me alternative's on what the issue could be but overall she sorted out the issue of tracking in about 48 hours from the time i reported and got the package moving and on it's way. Great service and kept me updated all the way.

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