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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Paw Needs Love

Aug 09, 2024  on Shopify

zendrop's service is excellent, and for those who need to ship on a daily basis, this service is well worth it.

JayCWandershop

Aug 09, 2024  on Shopify

I had so much trouble trying to figure out my shipping information and luckily got paired with Jo who was so helpful and together we were able to figure out the issues I had with my account. I highly recommend getting in-contact with Zendrop support to help you out with any issues you may be having, and hopefully get pair with Jo! Thank you Zendrop!

OFF EARTH VIBES

Aug 09, 2024  on Shopify

Love the team and how quickly they were able to help. Had an issue that was driving me insane and Jemima and I were able to resolve it in less than 10 mins! Love how everything is set up and easy to maneuver. Thank you!

TechBuyz

Aug 08, 2024  on Shopify

Zendrop has probably the best customer service I have encountered. It is immediate and always helpful

Movi - Stockholm

Aug 08, 2024  on Shopify

Juan immediately helped me when i reached out for his help! Within a few minutes my problem was solved by him. Great service!

Relaxed Desk

Aug 07, 2024  on Shopify

Love this app - so easy to use. My issues are that they don't have a research ad feature and that they don't source larger items likes desks & chairs.

Hulmstore

Aug 07, 2024  on Shopify

Zendrop is mission critical to our drop-shipping business. It has the flexibility needed to manage the most simple to the most complex business. It's definitely one of the best on the market.

Infurtuation

Aug 07, 2024  on Shopify

Zendrop has the best customer service, they would not end the chat until I was completely satisfied. They are great at sourcing products as well, was easy to get a product to my store. So much better than AutoDS in my opinion.

Canvas & Co

Aug 07, 2024  on Shopify

The first thing that hooks me is the assistance they are giving. Its top notch! They will actually help you with your problem. Couldn't be happier with the experience. Especially Juan. He is very helpful.

Pet Central Access

Aug 06, 2024  on Shopify

Zendrop has made my drop shipping process so easy, especially being a beginner it really helps me. Very easy to use and understand and the customer service is impeccable!!

Henster eCommerce Hub

Aug 06, 2024  on Shopify

Zendrop has been a great ally for my new e-commerce business. Their user-friendly platform has streamlined my dropshipping process with a vast selection of high-quality products. Reasonable standard shipping times have boosted customer satisfaction. Their excellent customer support quickly resolves issues. Overall, Zendrop is a game-changer and is highly recommended for enhancing dropshipping operations. Four stars for now!

Delikaffe

Aug 06, 2024  on Shopify

We were in need to source some products and the support was super helpful in explaining us how the process works! Juan from support instructed me on what to do, and then checked himself to see if we did it all the right way. Thank you for the help Juan :)

Fitsport

Aug 06, 2024  on Shopify

Besides the fact Zendrop made a mistake with the product catalogue. Your service was excellent with a great response in resolving my issue. Thanks Janelle

The Locke Box Jewelry

Aug 05, 2024  on Shopify

Customer service rep, Jemima was amazing. She worked with me and helped me solve my problem. Great customer service!!!

Summit Sports Goods

Aug 05, 2024  on Shopify

Pretty good overall expierence. Unfortuanatly they still have not sorted the extension for aliexpress import. 1 start saddly. Great customer support tho so ill leave a 3

Bonkera Boutique

Aug 04, 2024  on Shopify

I've been using Zendrop for my dropshipping business for the past few months, and overall, I'm very satisfied with the service. The platform is user-friendly and makes it easy to find and import high-quality products into my store. I appreciate the variety of products available and the fast-shipping times, which have helped me keep my customers happy. The integration with Shopify works seamlessly, and the customer support team has been responsive and helpful whenever I've had questions or issues. Zendrop has been a reliable partner in growing my e-commerce business, and I would definitely recommend it to other dropshippers looking for a dependable fulfillment solution.

Nanomads

Aug 04, 2024  on Shopify

The support team has been great. I am still trying to figure out the ins and outs of the application, but everyone was very helpful at zendrop.

PureScense

Aug 04, 2024  on Shopify

Great support by Jobelle, would definitely recommend this to anyone starting out like me. Easy to use and support is really good.

INNOVASPHERE

Aug 04, 2024  on Shopify

La atención es inmediata y satisfactoria me voy con una buena impresión de ver a Zendrop como un buen socio comercial

SimpliCook

Aug 04, 2024  on Shopify

Mir gefällt das Dashboard von Zendrop sehr gut und es ist gut strukturiert aufgebaut. Der Support ist außerdem sehr hilfreich und unglaublich schnell, ich konnte nicht einmal meine Nachricht an den KI-Nachrichtenbot schreiben, bevor mir ein Supportmitarbeiter geantwortet hat. Ich kann Zendrop nur weiter empfehlen, super Lieferant!

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