Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,410)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Heat flora

Jul 21, 2024  on Shopify

I would like to commend Franz for his exceptional assistance in resolving an issue I encountered recently. The support team provided prompt and effective solutions, demonstrating a high level of expertise and dedication. I greatly appreciate Franz's valuable support and would highly recommend their services.

All American Trends

Jul 21, 2024  on Shopify

I am a fan of Zendrop customer service. Been using Zendrop for 3 months now. Whenever I talk to the Zendrop support team they go the extra mile to help me with my queries—highly recommended.

plugtech🇰🇪

Jul 21, 2024  on Shopify

One of the best dropshipping apps ever, and the customer service is flawless and amazing. I definitely recommend.

Luna’s General Store

Jul 21, 2024  on Shopify

I was told I would receive an email yesterday with a resolution and still no response. On top of that the items that I have ordered were transferred to the local carrier a week ago and yet no delivery or tracking update. Customer service

Fortis

Jul 21, 2024  on Shopify

Great customer support, love to see it. Also the website itself is very easy and useful to use, recommend it to others

Fair Price

Jul 21, 2024  on Shopify

Idk how people have put 1 star honestly it’s easy and if u don’t know what to do their team are good at explaining so I do recommend

SparkBahi

Jul 21, 2024  on Shopify

Un exlente servicios El personal super atentos y muy buenos en el área. Realmente me gustó muchísimo ✨️

Shopenvara

Jul 21, 2024  on Shopify

They have a support team that reacts very quickly, which really helps with urgent questions. The app itself works very well; it's easy to use, and there are no complications when using it. The only feedback I would give is to provide the ability to know beforehand what the discount is when you have an order of 2 products or more, instead of finding out how much you save only after the customer has placed the order.

Silkitty

Jul 21, 2024  on Shopify

Janelle really helped me today, i could not fill my orders because of an error and she helped me fix it:)

Ivinti

Jul 20, 2024  on Shopify

Amazing. If you want to know why its amazing hear me out. If you refund your customer Zendrop refund you entirely. So the refund you product cost and shipping cost and you can keep the product.

AZADA

Jul 20, 2024  on Shopify

This is my first time I bought items through Zendrop. I bought three items for testing the app and the system. The app is so friendly and allows you to find products easily and buy them. Now, I am planning to use Zendrop as the source of product for my online store. Furthermore, I am satisfied with the professionalism and the good customer service provided by dropshipping expert, Cyril. Thank you.

My Store

Jul 20, 2024  on Shopify

Excellent customer attention, I recently started using Zendrop for my e-commerce business it is especially fast on answering your queries . Thanks Cyril

Hugypals

Jul 20, 2024  on Shopify

The customer service is super helpful + I was able to find a lot of products which they fulfil. I'm looking forward to using Zendrop more.

Kawaii Drop

Jul 19, 2024  on Shopify

Customer support is excellent, always responsive and helpful. If you’re looking for a reliable and efficient dropshipping solution, Zendrop is definitely worth considering. It’s streamlined my workflow and improved my store’s performance. Highly recommend!

CoreVibe

Jul 19, 2024  on Shopify

I have had a lot of experience with their customer support and all i can say is that it's just great!

Project-Ion.shop

Jul 18, 2024  on Shopify

I needed help at a late hour and Cyril was right there with the absolute calmness patience. She walked me through each and every step making sure I understood each process. 5 stars is an understatement.

Xempres

Jul 18, 2024  on Shopify

Jobelle She has helped me a lot. I was very afraid of a problem with a payment and she has given me a quick and effective solution. Without a doubt, I will invest money here. Thank you Jobelle.

Personal Touch Woodworks & Engraving

Jul 18, 2024  on Shopify

Classic bait & switch BS on too many products - you see a good price on an item, then find out it costs 100x that to ship it! I want up-front pricing. Show me the total price up front. I don't have time to fool with stupid games like this.

EZ Tech Life

Jul 18, 2024  on Shopify

It's a very good app and easy to use, however the search is not advanced enough. It is difficult to find products to match the title and there is no photo search, which there is in others. Order fulfillment takes a lot in general, the prices seem competitive though. They have lost 2-3 orders of mine but the support is well trained and offered a reorder soon after. What i would need more is better order and variant flexibility, meaning to be able to edit an order to add more or different variants and products.

RURU

Jul 18, 2024  on Shopify

Very easy to understand UI. Incredible customer service and human responses to queries in a matter of minutes

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