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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Realifestore

Jul 11, 2024  on Shopify

Janelle and Karrie helped me tremendously. I had a lot of questions and she answered them all one by one. Zendrop has good customer service!!!

Light Fans

Jul 11, 2024  on Shopify

Customer Service - Excellent customer service. a lady named Cyrill helped me out. highly recommend zendrop and their support team.

My Store

Jul 11, 2024  on Shopify

A aplicação é boa, só houve um problema em transferir produtos do ali express para a zen drop mas de resto está tudo bem

900.fr

Jul 11, 2024  on Shopify

Amazing Customer service (God bless you Jinky from the support team). Replies within 1mn, and offered great help with my billing issue ! Wish all the Dropshipping companies were like Zendrop. I started using the product today, and even before I start using it for my shop, I am already delighted by the user experience, and my experience with the customer service team. Highly recommended !

Phantasmic Pavilion

Jul 11, 2024  on Shopify

I recently had the chance to use the Zendrop dropshipping app and ran into a bit of a hiccup when trying to connect my store. Thankfully, their support team was super quick to help out. Jobelle from customer support was incredibly professional and knowledgeable. She resolved my issue in no time, which means I can now focus on my dropshipping journey without any worries. If you're looking for a reliable dropshipping app with fantastic support, give Zendrop a try!

Zesty

Jul 11, 2024  on Shopify

Great option. If you are a beginner they have drop shipping academy with weekly calls that help you get going. I highly recommend

Bellibae

Jul 11, 2024  on Shopify

Nyka helped me fantastically! I had an issue with processing a product, and she took all the time and patience with me, guiding me step by step through everything. I am super satisfied with the service. You can't get better service!

Nite Bless

Jul 11, 2024  on Shopify

Zendrop support team is amazing, i needed help and i was assessed by Franz in seconds. The team is professional,there Upgrade plan is amazing! highly recommended!!!

Luxe Home

Jul 10, 2024  on Shopify

I love Zendrop! As I was building my Shopify store, I ran into a lot of issues, there customer support team has really helped me out a lot. There team is quick to get back to you and there zenbot really does help a lot. Zendrop has not let me down.

Simniche

Jul 10, 2024  on Shopify

Zendrop has been a game-changer for my dropshipping business, providing seamless integration with my eCommerce store and access to a wide range of high-quality products. The platform’s reliable shipping and excellent customer service have significantly boosted my customer satisfaction rates. I highly recommend Zendrop for anyone looking to streamline their dropshipping operations and scale their business efficiently.

Waves & Whirls

Jul 10, 2024  on Shopify

Super good platform, the customer service is Excellent! Juan was very helpful and informative. Keep it up guys!

monaza

Jul 10, 2024  on Shopify

Thank you very mush Zendrop for helping me through my business especially customers service, 100% recommended

Stella Rose Jewelry

Jul 10, 2024  on Shopify

Worst dropshipping service ever. It looks pretty I had some order when i started my website They took so long to arrive and I contacted their customer service many times. i could non star i would prefer to select that.

Kiraras Store

Jul 09, 2024  on Shopify

Very good customer attention, it is especially fast on answering your queries and, even when they do not know something, they are honest enough to tell you straight on your face. Thanks Joshua for aiding me at Zendrop, it is certain I'll be coming back to you for more help in the future.

EcoCandlesoul

Jul 09, 2024  on Shopify

Verry satisfied, the customer service staff is always ready to answer questions and help...today thank you Jemima!!!, ...on another occasion Knight and so many others

Forbes Store

Jul 09, 2024  on Shopify

Each time I have a question regarding the products, I am able to start a CHAT to obtain some information. They quickly reach out to others to help get the answers I am looking for! Thanks ZENDROP

MrKirshy

Jul 09, 2024  on Shopify

I have only just started using zendrop but have to say the customer support is great. Jobelle helped me with an issue I was having connecting my store. Got it resolved very quickly.

Apex Thrive

Jul 09, 2024  on Shopify

Customer service is absolutely fantastic. But the app is horrible. Does not import products from AliExpress and has caused lost hours of work and inability to import new products

EliMArG*

Jul 09, 2024  on Shopify

Ich bin so happy über diese App, das Support Team ist innerhalb weniger Minuten bzw. sogar Sekunden für einen da. Sehr professionell und freundlich. Keine Frage bleibt unbeantwortet. Danke ZENDROP für dein tolles Team und die Arbeit.

Aquleara

Jul 08, 2024  on Shopify

Zendrop is the Best ecommerce supplier out there. Fast Support, Quality products, Extra features, Friendly user expirience. Just wonderful! If you're looking for a supplier, stop looking, you found the best!

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